Thomas b.

I ordered from studio on the 1st of October 19 and payed by (cash) of debit card. Waited for delivery nothing came, rang them payment pending even though the money left my account at this point to there's, waited another week still pending and no order, rang back numerous times since and spoke to supposedly 3 line managers, emailed 5 times and told the same script every time, demanded my money back got told to wait 3 working days for it to go back into my account, guess what no money, rang back again and told exactly the same thing, studio bought them self another 4 days and guess what still nothing in my account. How can studio get away with treating people like this and keeping money that does.not belong to them, Im sick of there games when I ring. I am now going to contact trading standards and consumer rights as this is now 28 days and nothing resolved, customer care is a complete joke