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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Ordered two shirts... never got them. Sent them a message about it, they said it was the shipping company problem not theirs. They only offered me a partial refund. This site takes your money and runs. Don't waste your time,
Ordered over$100.00 of clothing 2 months ago. I got the ticket number, then tried to track it down. Rosgal says the ticket wasn't recognized, though I got a shipping confirmation it was in the prices of being shipped. They don't answer the phone, no way to get my money back. Had no clue they were in China. I should have read the reviews. DON'T BUY FROM THIS SCAM COMPANY
Dear Vicki,
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
We have sent you the order information and the solution via our support center. Can you check and reply us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
We look forward to hearing from you soon.
Rosegal Customer Service Team
Due to issues with my bank clearing an out of country charge Rosegal shipped my three identical orders. I returned all three. They refunded me for two. I have repeatedly contacted them as well as filed a report with the BBB both to no avail.
Dear Dena,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies. If you have an issue and would like a refund, please first refer to our returns and warranty page here: http://www.rosegal.com/warranty-return/.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you.
Rosegal Customer Service Team
Ordered 2 shirts in large. Sleeves are 2 inches above my wrist and can't even button it. Never again.
Dear Barbara,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I ordered some items in November. It took over a month to receive them and they came in 2 shipments several weeks apart. The clothes did not fit on the 1st shipment and sent it back. After over a month I still have not received credit. Sent them numerous requests via their website with no response.
We have the 2nd shipment to return also but am waiting on some kind of response from the 1st returned shipment.
This company is a scam and I will never use them again.
Dear Judy,
We are so sorry about the problems you have met.
We have checked in our system taht all your messages were replied in 24 hours.
Please note that we do our very best to offer provide accurate measurements in the size chart under product information. We recommend that you use your exact measurements along with our sizing chart to choose the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I ordered 3 items. 2 were shipped and received promptly the third item they say was shipped mid December and still has not arrived. I only learned of the crappy delivery ratings after I'd placed my order so I wasn't surprised by this outcome. I too was told because I didn't buy insurance they'd refund half my price or I could pay half and they'd send me another item. They will never get another penny from me!
Dear Jill,
Thank you for your review.
Please note that shipping insurance is not compulsory. However, we do highly recommend that customers do purchase this during the check out.
If your item is deemed lost or damaged during transit we will offer you a full refund for your item or resend the item again to you for free.
Kindly note that as you did not purchase the shipping insurance during the check out that we can only offer a partial refund as per our terms and conditions.
Please see our terms and conditions here for reference: http://www.rosegal.com/terms/
Your case has been taken cared of by our support team. Could you please refer to your ticket?
Best regards,
Rosegal Customer Service
Worst service. It's been a month and still I haven't received my order. It is showing the same status from the past 2 weeks.
Dear aravind,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on Janurary 25,2017. Usually with this service, the shipping time is between 7-25 business days.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you.
Best regards,
Rosegal Customer Service Team
All the sizes were way too small and you can't return them *well you can, but you pay shipping and they only exchange which you have to pay to ship again so NOT worth it.
I wear a 1x and ordered a 3x pants (I read they run small) and 4 shirts. NONE of them came close to fitting. What a joke!
Dear Angela,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I ordered a top months ago. After many, many emails back and forth, they are now telling me it was not their fault, and I can have a partial refund!
Dear Val,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
Ordered something on Dec 1,2016, never reviewed, followed up in early February 2017, never heard anything back, they steal your money and give you no response then SPAM you. WHY WOULD I EVER BUY AGAIN WHEN YOU NEVER SHIPPED ME ANYTHING OR RESPOND TO MY EMAILS!
Dear Michelle,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
I ordered 5 items on 1/22. As of today 2/18, I have still not received them. I understand they have Chinese New Year but this is ridiculous. I did however order an item in Nov of last year ONE item and received it within a week. AND the sizes are a lot smaller than US sizes. If you are ok with very lengthy ship times and size variations then I guess this would be the place for you. One more thing, These are T-shirts so the material used is not quality, hense the inexpensive prices and free shipping. They are a legitimate company though.
Dear Robin,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
I ordered a swimsuit on the 26th of January before reading reviews. After I read them I was terrified I wouldn't receive anything at all. I got my suit on feb 17th which is a little long to wait. But for the price and quantity totally worth it! Im excited to order another :)
I love this website couse always i can find unique items that fullfill my wishes and always is a nice surprise receiving packages from them.
Clothes are like pictures but even more sometimes în therms of quality.
Home accesories too. Shipping is fine, estimated 2-4 weeks to arrive depending of cartier used. Overall verry satisfied with what i've ordered.
TO MY SURPRISE MY PRODUCTS ARRIVED TODAY. I HAD TROUBLE WITH THE FIRST ORDER, BUT, WAS AFTER A LONG WAITING PERIOD THE MONEY WAS REFUNDED. I WAS GIVEN A GIFT AND REORDERED THE SAME PRODUCTS. THE ORDER WAS PLACED ON 3/10 AND RECEIVED 3/28/17. THIS TIME I DID A SMALL SHIPPING CHARGE AND DID THE TRACKING FEE. BOTH VERY SMALL AMOUNTS. I WAS TOLD THAT THE COMPANY WAS REVAMPING THE CUSTOMER SERVICE AND SHIPPING SERVICES. I HOPE IT WORKS OUT FOR MORE CUSTOMERS. THE PRODUCTS ARE A GOOD PRICE AND I WILL USE THEM AGAIN.
Dear PAULA,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest the shipping time is between 7-25 business days.
However, a small percentage of orders can be delayed due to extreme weather condtions, national holidays, and peak season etc.
We have sent you a message and kindly ask that you reply to us via a ticket.
Best regards,
Rosegal Customer Service Team
I ordered one shirt on December 17,2016. Today is February 17,2017 and I have yet to receive the item I ordered or a refund of my money. I have sent a number of messages on their Facebook page and they usually respond with a "wait until the delivery deadline on February 17,2017" and then they will try to work out something. I am very disappointed in the fact that I had to wait two whole months for one little shirt to NOT be delivered.
Dear Windell,
We regret that you have not received the package.
Kindly note that most packages will arrive at their destination within 25 business days. However, a small percentage of orders can be delayed due to extreme weather condtions, national holidays, and peak season etc.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please reply to our message?
Yours sincerely,
Rosegal Customer Service"
Whatever you purchase from RoseGal you will NOT receive it! Thankfully I only ordered one blouse for $12.98, so it's not the end of the world for me to loose this amount, although I am a senior on fixed income, so every penny counts. When I placed an order with RoseGal, there was NO indication I was ordering direct from China. Their "tracking information" is a joke. Don't buy it. I only have myself to blame and didn't heed that age-old advice... WHEN SOMETHING SEEMS TOO GOOD TO BE TRUE, THEN IT USUALLY IS. Free Shipping and cheap clothing that looks great in the photo... again, thank heavens it was only a blouse for $12.98. Wanted to test the waters first... learned my lesson! Wish I'd read all these reviews before ordering from RoseGal. Like closing the barn door after the cows already got out. Save your money, save yourself from a headache.
Dear Jan,
We apologize for the inconvenience you have occurred.
We are located in China. Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured the shipping time is between 7-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent you a message via our support center. Can you check and reply us?
Best regards,
Rosegal Customer Service Team
I just started using Rosegal at the beginning of this month and ordered a backless sweater (M) that I used expedited shipping and received my order within 7 business days (which felt like forever btw) and I am very happy with my purchase. The material is comfortable, soft, and stretchy and the size was perfect (I'm 5'2 140 lbs). I just recently ordered another dress off this site and used a longer shipping option this time and I'm patiently waiting for it to arrive!
Such a scam! I ordered products in December and as of Feb. 17 have still not received. Rosegal customer service claims the responsibility is on the shipping company, so they'll only refund HALF my money or they'll let me use that HALF towards another purchase. Are you kidding me? Why would I take another chance and lose more money? Sounds like a great money making operation for them..."sell" people items they never receive and give them half back and keep the other half as pure profit. Wish I'd read reviews before ordering. Live and learn...
The item I ordered was sent at the flat shipping rate, which the website advertises takes about 10-25 business days to arrives. After 25 business days, the item still had not arrived. I contacted customer service to request a refund and was told that the shipping deadline was not until two months after the item had shipped, that I would need to wait about another month before the company would be willing to look into any sort of resolution. This two-month deadline was not mentioned on the website when I bought the item nor in any of my order confirmation emails, only the time frame of 10-25 business days, so I feel the shipping times on the website are falsely advertised. If the company is not willing to offer a resolution until two months after an item has shipped, then this should be advertised as the shipping time on the website and time at which to contact customer service. The longer than expected shipping time may impact a customer's decision of whether or not to place an order in the first place.
UPDATE: While the item still has not arrived, more than six weeks after being shipped, I did receive a refund after posting this review as well as a note from customer service that I would not need to return the item if it ever arrives.
Dear Ellen,
Thank you for your message.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
Rubbish service. Tracking number does not exist according to UK customs so cannot trace. Never received. No reply to my query submitted to their ticket query service several days ago. Would never use this company again.
Following several more emails to the company using Facebook this time and after posting this review, the company has now refunded the money from this item and advised that if it does arrive, I may still keep it. This is better customer service but the whole ordering procedure needs to be improved with tracking numbers made part of the service and also the fact that the items are coming from China not America. Shame - the items look lovely but the postal and dispatch side is letting the company down.
Dear Sheila,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the shipping time is between 7-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have contacted you via our Support Center. Please reply to us there.
Best regards,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Danielle,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Can you tell us your order number?
We look forward to hearing from you.
Rosegal Customer Service Team