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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I have made a few purchases from Rose Gal's and so far my experience has been wonderful! The shipping does take a little while however, I wasn't bothered to much. I love everything I have purchased from them! I ordered a elephant beach throw and while it is thin, I was not misled when I bought it. It said chiffon right on the sales page. I just ended up using in a different manner than advertised. I used it as a table cloth. I am still very pleased with my purchase. I already recommend them to my friends and family.
Merchandise is junk. Would NOT send me the return address. Finally returned to shipping facility. (Paid extra for a signed UPS receipt) PAYPAL backed them up and would not give me a refund because since I didn't return it to the address where they accept returns, I couldn't prove they received it. They signed for it on Jan 11th. Paypal made their decision on Feb 22. On Feb 23, I get a message from Rosegal that said they had my merchandise, but I would need to send them a 2nd shipping fee in order for them to resend it. How is it they found the merchandise (that they have had since Jan 11th) the day AFTER Paypal ruled in their favor? And how can PayPal back such a scam company. Will never use PayPal again either.
I placed an order and then they wanted a picture of my drivers license and the credit card and I refused. I knew then that it was a scam! I cancelled my order and they emailed me back that they had closed out the ticket. Then I received a partial shipment! Of clothes that are 2-3 sizes too small, cheaply made crap! Their phone is disconnected and I can't get a response via email about returning this $%&#!@@
Dear Kim,
Thank you for your comment.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check. Any information gained at this point is treated as 100% confidential and is only for the purpose of checking ID.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have checked your case and have sent you a message via our ticket system. Please kindly reply to us and we will offer you a solution that will meet your satisfaction.
Best regards,
Rosegal Customer Service Team
I'm pissed I ordered my items over a year ago and still haven't seen them... they suck... NEVER ORDER FROM ROSEGAL!
Dear Maria,
We are sorry to hear you haven’t received your orders after such a long time.
I have reviewed the details of your order. Please note that there is a two month delivery deadline. Technically, customer is responsible to report to us this issue as soon as possible.
By way of compensation and as a gesture of good will we can offer a 10% discount for your next order.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
​Rosegal Customer Service Team
BEWARE of additional charges that are not mentioned - NOT free shipping like they advertise.
Purchased a variety of different bathing suits, paid extra for quick shipping and handling. Got the products in a reasonable amount of time but ended up having to pay an extra $32 for duty charges, which I was not at all made aware of. And because the products were shipped on two different days, I would have had to pay ANOTHER $32 for duty for one other product they shipped late. Would have ended up paying more in shipping then for the actual product.
I ended up having to pay the duty charge, because the company would not refund any of the items. The customer service was responsive, but unfortunately didn't do much for me besides a 10% refund for the amount incurred.
Dear Zenia,
We are sorry that you have had to incur local customs issues.
Please note that we at Rosegal are not responsible for any tax imposed on goods by the destination country. Please kindly refer to our policy here: http://www.rosegal.com/tax/.
We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.
Thank you,
Rosegal Customer Service Team
On the 26th January 2017 I Ordered Item no. *******L and item no. ******* on O/N ZZ************** I paid for them by Paypal. To date I have received nothing despite several emails. I will now raise a dispute payment with Pay pal to have my money refunded I will wait 5 days to receive a reply then I will proceed with Paypal I will also go on facebook to tell people of my experience with You. Tom Studley
Ordered product. Nothing since. Feeling fleeced. Ordered roses with touch of gold. Thought I would obtain for Valentines day. Sure I have lost my money and just hope I go not lost on my card.
Dear Phil,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on February 14,2017. Usually with this service, the shipping time is between 7-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent you a message via our support center. Can you reply us there?
Best regards,
Rosegal Customer Service Team
I see all these reviews and I'm scared! I just ordered a 40$ purchase, hopefully all goes well or I will be contacting the police to get the website shutdown for good!
None of the items fit. I was told to request a refund, which I did. I printed out their instructions and returned the items. I NEVER RECEIVED A REFUND. I submitted ticket after ticket but got the run around!
I read the horrible reviews but decided to give them a shot. Bad choice
Dear Jo,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We noticed that all your tickets were replied in 24 hours, however, we never heard from you after these answers and solutions. Could you please log into your account and check it?
Many thanks,
Rosegal Customer Service Team
Worst customer service and illiterate emails if they bother to respond to you at all. I placed two orders and received things piece by piece on the first order with poor sewing (like it was done in a high school home ec class) and junky jewelry. The second order was shipped out piecemeal (I placed it before getting the first order as I was sucked in by the sales) and I had to put in a ticket for them to send the last piece which they hadn't shipped out three weeks later. I have yet to receive any of it (order placed December 2, it's now Feb 25). I submitted tickets and they ignored them. I resorted to PayPal to try and get a refund. I'm writing this review in the hope I can save someone else from this frustration.
Dear Serena,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I ordered an item and the size ran very very small requested large size or a refund I have yet to receive either. They wanted to give me $6 for an item I paid $23. They went up to $10 but I want my full payment and I will send the item back. DO NOT Trust them you will not get any satisfaction
Dear L,
We are sorry about this size issue.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Only a few thing that I've purchased has turned out somewhat ok but won't buy from this company too often. The items that are from other countries are not necessarily the size you assume you have ordered. My medium sweater in Juniors turned out to be a child like size. Unfortunately, many items have been passed on.
Dear Dawn,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I shop a lot on line and have never come across such an unorganised company. If I contact other places for my order not turning up, they resend the item straight away, no excuses, no bull$#*!, they value my repeated purchases from them, and also my good reviews. The first thing I order from them I don't receive, and told I only get a partial refund or if I send more money I might get my original item! I don't think so! I'm putting in a dispute, I feel I have been treated unfairly and they should have more respect for your paying customers! This is the review I'm going to put anywhere I see a Rosegal review page
Dear Sue,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on December 3rd. Usually with this service, the shipping time is between 7-25 business days.
We have sent you a message via our support center. Can you reply us there?
Best regards,
Rosegal Customer Service Team
Hi! I'm Mel, I'm from Argentina. I made my first order in Rose Gal back in december. The shipping time and customer service was excelent and the quality of the product, is amazing. I made the buy thinking "Ah, well, lets see what happens" and was happily surprised by everything in this site. I've reccomended it to my friends as well, of course!
STAY AWAY, DO NOT USE IN ANY WAY.
They take your money, but you don't get anything back.
No help, no refund, nothing for your money... absolutely nothing.
Dear Stephen,
We are sorry to hear you haven’t received your orders after such a long time.
I have reviewed the details of your order. Please note that there is a two month delivery deadline. Technically, customer is responsible to report to us this issue as soon as possible.
By way of compensation and as a gesture of good will we can offer a 10% discount for your next order.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
​Rosegal Customer Service Team
I ordered a sweatshirt on December 23 it is February 22 and I still haven't received it. I have been to their so called customer service got a ticket number wrote a note, still no answer, no refund on my order or anything. This is the most deplorable service I have EVER experienced anywhere with anyone.
Dear Cheryl,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
IT TOOK 5 WEEKS FOR MY ORDER TO GET HERE AND THEY CHARGED MY ACCOUNT RIGHT AWAY. NOT ONLY THAT! THE BAITHING SUITE I ORDERED WAS TOO BIG AND LITERALLY KNOCKED ME BACK BECAUSE IT SMELLED LIKE STRAIGHT CIGARETS! IM SO PISSED!
Dear ashley,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
35 business days for delivery? Seriously? Ordered 1/21 and still haven't received...
Unbelievable, I should have read the reviews.
Dear danny,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on Feburary 5th. Usually with this service, the shipping time is between 7-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent you a message via our support center. Can you reply us there?
Best regards,
Rosegal Customer Service Team
I wrote a review thinking they maybe a scam. They didn't send me the second item I ordered. However, since then they emailed me to rectify the problem and I got a refund for it. It seems that they are trying hard to improve their service. Their sizes maynot be accurate still but I don't think they are scammers.
I would give them the second chance.
Dear Akiyo,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
So far I have ordered 5 tops from them and waiting on one more. They all took an average of 5-6 weeks before arriving. One top I disliked but knowing the cost of returns it was a calculated risk. The other 4 tops are perfect t in size style and fit so relieved and happy after all these items are cheap compared to items manufactured more local
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear P D.,
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We notice that your parcel was returned as it has exceeded the delivery time limitation.
About this issue, we have opened a ticket and replied to you personally.
Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service