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RosegalReviews 6,117

1.8

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Rosegal Reviews Summary

The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,117
value
1,044
shipping
1,124
returns
738
quality
1,008

We monitor reviews for authenticity

Texas
1 review
3 helpful votes
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Partial order
March 14, 2017

I ordered from this company in the beginning of Feb 2017. I received 2 out of 3 shirts that I ordered from them and I am still waiting on the 3rd shirt to be shipped. I have not heard from them at all. I did want to order other things that are in my cart, but from the looks of the way they are doing business, I DON'T THINK SO!

Date of experience: March 12, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Phylicia,

Thank you for your comment.

At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.

The total time it will take to receive your order will be the processing time plus the shipping time.

We have contacted you via our Support Center. Please reply to us there.

Many thanks,
Rosegal Customer Service Team

Morocco
1 review
1 helpful vote
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Rosegat is the best
March 13, 2017

Hi! Im simo from morocco.
The shipping time and customer sevice was excelant and the quality of the product is amazing.
I will always but from rosegat

Date of experience: March 12, 2017
rosegal r. — Rosegal Rep
over a year old

Dear simo,

Thank you for taking the time to write your review. We at Rosegal really appreciate this.

Best Regards,

Rosegal Customer Service Team

Canada
1 review
6 helpful votes
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Pathetic
March 13, 2017

It is interesting to note that 99% of the reviews are a 1 or 2 with very unhappy clients... and the other 1% are 5 stars with people who are ecstatic... fake reviews much?!?! I am disgusted in the poor designs, fabrics and fit. I will never order from this company again... you get what you pay for. CHEAP crap!

Date of experience: March 11, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Elle,

Thank you for your review.

All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers and we provide a size chart on all our item pages to help our customers choose the correct size.

We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.

Best regards,
Rosegal Customer Service Team

Ohio
1 review
8 helpful votes
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There are way too many, "never received my full order, or any of it, for this to be a legitimate company. It is making a lot of money for now, and likely figure, by the time the word gets spread around not to order from them, they will have made enough money to retire! It is sad that people think this behavior is acceptable. I recommend ordering off of the Animal rescue site. They are efficient, fast and I am truly enjoying the clothes I bought from them.

Date of experience: March 11, 2017
rosegal r. — Rosegal Rep
over a year old

Dear michelle,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

We have sent you a ticket with the solution. Can you please check and reply us?

Best regards,
Rosegal Customer Service Team

Illinois
1 review
6 helpful votes
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Horrible scammer site
March 13, 2017

I ordered 10 small jewelrys from this site and also bought the insurance and tracking number for it. So far I received 6 items. Waiting for almost a month for it. Then yesterday March 10,2017 I received an email from them saying the other "3" items is out of stock. It suppose to be 4 items, that i did not recieved! If its out if stock, why the hell would you put them for sale on your damn site! Oh yeah and all this crap is from CHINA. Spent $20.72 on this site, thanks goodness its not over $30!+. Will never buy from this site ever again! Scammer sent half items and keep the other half.

Date of experience: March 11, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Nahlee,

Thank you for your comment.

At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.

We have sent you 7 items and you can check in your account about the shipping information email.

We have contacted you via our Support Center. Please reply to us there.

Many thanks,
Rosegal Customer Service Team

Texas
1 review
0 helpful votes
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Love the shirt i got!
March 10, 2017

Ordered a blouse, glad i ordered it larger than what i wear. Fits perfect and exactly what i wanted. Took about 3 weeks to receive but was worth the wait.

Date of experience: March 10, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Cindy,

Thank you for taking the time to write your review. We at Rosegal really appreciate this.

Best Regards,

Rosegal Customer Service Team

Oklahoma
2 reviews
8 helpful votes
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Received a message from RoseGal today after I posted the review about the poor quality and the sizing being so far off. I have worn a 3X for many years and these blouses came nowhere near! The sizes weren't even close and if it was just me; why am I reading so many reviews from people with all the same issues as me. Nice try but like I said the quality is terrible, the sizes run way to small, and the cost to return is outrageous! DO NOT BUY!

Date of experience: March 10, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Helen,

Thank you for your review.

All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.

Best regards,

Rosegal Customer Service Team

Indiana
1 review
7 helpful votes
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Never order again
March 12, 2017

I ordered 4 items--all the same size. Only 3 items delivered-- one item was the wrong size. No customer support!

Date of experience: March 10, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Cathy,

We are so sorry to hear that you have been experiencing sizing issues.

Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.

Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.

Many thanks,
Rosegal Customer Service Team

New Jersey
1 review
6 helpful votes
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Still waiting
March 11, 2017

I placed an order 4 weeks ago for 5 items. Received 3 I do like but never received last 2 items and no word on them and impossible to get in touch with company. Won't order here again unless it is resolved

Date of experience: March 9, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Regina,

We are sorry to hear that you are having issues with regards to your delivery status.

With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.

We have sent you the tracking information and the solution to your account. Please login to check your ticket.

If you have any more questions about your order status please contact us via our Support Center.

Many thanks,

Rosegal Customer Service Team

Arkansas
1 review
8 helpful votes
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I would order from Rosegal, and in reviewing orders I never received the full order! I just was looking at my orders, which now are no longer shown, and I didn't receive the full order on either order.

Date of experience: March 8, 2017
rosegal r. — Rosegal Rep
over a year old

Dear J,

We are sorry to hear that you are having issues with regards to your delivery status.

With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.

We have sent you the tracking information and teh solution to your account. Please login to check your ticket and reply us there.
If you have any more questions about your order status please contact us via our Support Center.

Many thanks,

Rosegal Customer Service Team

Florida
2 reviews
11 helpful votes
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Rosegal sizing is unbelievable! I ordered two swimsuits and a blouse and NOTHING fit. It looked like it was for kids. I am a big girl, fitting comfortably into a size 16 to 18. I ordered 2X for all three garments. The one swimsuit didn't go up past one mid-thigh! The other swimsuit was about 12 inches from the top of the bra to the crotch... which would have worked if I were a midget. The blouse seemed like a size 2 instead of 2X. Swim wear is not returnable. Getting through to their "support" is impossible. I should have NEVER ordered from RoseGal.

Date of experience: March 8, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Dru,

We are so sorry to hear that you have been experiencing sizing issues.

Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.

Many thanks,

Rosegal Customer Service Team

California
1 review
10 helpful votes
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Horrible company took my money and the one top I did get was absolutely the worst quality of clothing... they steal from you

Date of experience: March 8, 2017
rosegal r. — Rosegal Rep
over a year old

Dear jonese,

Thank you for your review.

All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.

We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.

Best regards,

Rosegal Customer Service Team

Poland
1 review
2 helpful votes
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I love this www.
I do not have any problems with this www.
Best prices of the internet, faraway ahead of all what exists so far.
A truly awesome platform where you can message quickly retailers.
Best way to connect to China business!

I recommend!

Date of experience: March 8, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Artur,

Thank you for taking the time to write your review. We at Rosegal really appreciate this.

Best Regards,

Rosegal Customer Service Team

Wisconsin
1 review
10 helpful votes
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Never again!
March 9, 2017

I ordered sunglasses back in January...
And here it is March and still have not recieved my order. They have been paided for. I will never order from this site again! And also the telephone number you can call never works, and I have done the ticket and email and no reply so back... Seems like a rip off company...

Date of experience: March 7, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Sharon,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

We have sent you a ticket with the solution. Can you please check and reply us?

Best regards,

Rosegal Customer Service Team

Arizona
1 review
7 helpful votes
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My order was supposedly shipped in mid January. I have yet to receive it. The correspondence I've had is not helping any. Although the price of my item was low, it's not worth a dime if I don't get it in time! THIS STINKS!

Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Meri,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

We have sent you a ticket with the solution. Can you please check and reply us?

Best regards,

Rosegal Customer Service Team

New York
1 review
11 helpful votes
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I wish I would have read these reviews before I placed my order. Thank goodness it was for only one top. It was just a test to see what this company was like. The top isn't even sewn correctly. No way can anyone wear it.
I am in the process of trying to get a refund but after reading the reviews, it sounds like that is not going to happen. I will knock this up as a lesson learned and to let as many people as I can know not to order from them. What a rip off.

Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Mary,

Thank you for your review.

All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.

We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.

Best regards,

Rosegal Customer Service Team

GB
1 review
10 helpful votes
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I wanted to send a swimsuit back and receive a refund. In British money it was £27 I was offered $8 and the rest would go to points for future purchases (REALLY) as a good will payment and told I could keep the swimsuit or give it away. I have another swimsuit about to arrive I am dreading it won't fit as that will be another waste of money which I can ill afford to waste as I am a pensioner. I guess I've learnt my lesson never again. I shall warn others though.

Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Christine,

We are so sorry to hear that you have been experiencing sizing issues.

Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.

Many thanks,

Rosegal Customer Service Team

Australia
1 review
9 helpful votes
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Ordered end of December 2016. Still not received by March 2017. Wrote to customer service- they said it was tracking at customs. Still not received.

Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Zoe,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the shipping time is between 7-25 business days.

We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.

We have sent you a message via our support center. Can you reply us there?

Best regards,
Rosegal Customer Service Team

Canada
1 review
2 helpful votes
Follow AndrAIa R.
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I don't exactly remember how I stumbled upon Rosegal, but I'm so thankful I did.
My first order was small because I just wanted to test the service, quality, and all that jazz.
The shipping was fast, the customer service was phenomenal, and when I actually got the product, not only did it look like what it was in the picture, but it lasted quite a while, and was really good quality. (I ordered 2 cheap cosplay wigs and some jewelry)

Since then I probably end up ordering from them once every 3 months, and my orders average around $200 - $300. And this isn't because I'm a reseller or anything, just because I love the fact that they have unique clothes, jewelry and stuff that most stores in my area don't have. Also, I'm tall, so in my last order, when I ordered one of those Jessica Rabbit style dresses, and found that their sizing chart was actually accurate I was blown away! Also, everyone who saw me in that dress that it was sexy as hell! And guess what... no one else has it, because everyone else shops at the same stores.

Anyway, sorry for the essay, but legit, Rosegal has now become my new addiction. If you check the sizing chart, and the product reviews on Rosegal before ordering, you will not be disappointing. Trust me, this site is a gold mine.

Happy Shopping
- AndrAIa

Date of experience: March 3, 2017
Ohio
1 review
8 helpful votes
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Original Post: Terrible business. No indication until I placed the order that expected shipping was up to SIX WEEKS. I've ordered other items from China and not had this long a delay. After waiting past the longest estimated time, I contacted the vendor, and was told that they take no responsibility. Of course, they charged my payment immediately upon ordering. Worst company I've ever encountered. Avoid entirely!
UPDATE: After posting this review, the company did contact me and refund my money. I still cannot recommend doing business with them.

Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2017
rosegal r. — Rosegal Rep
over a year old

Dear Tim,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the shipping time is between 7-25 business days.

We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.

We have sent you a message via our support center. Can you reply us there?

Best regards,
Rosegal Customer Service Team

From the business

RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.