On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is an awful website! Do not order from it! I have been waiting for my order for way over a month now and still haven't received it, after paying for a 5-10 day shipping. I ordered February 9th and it's March 21st. It's hard to track and get in contact with the business, and when I did they were absolutely no help.
I made my 1st order on February 18 and am still waiting for 2 of the shirts from that order. I emailed customer service and they offered 10% off my next order. Big deal. I'd rather have the clothes I ordered. I expect 25 days but 30+ days shipping is ridiculous. I made another order on March 10 and it's still processing. I will never order from this company again.
Dear Maria,
Thank you for your comment.
We split the order due to the stock issue. At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
Too bad I didn't read all of the reviews before placing my order... ordered over two months ago and still didn't receive my order... also our communication with their customer service fell through (conveniently for them) when they had to find a way to "resolve" my issue. REMOVE THEM FROM THE WEB!
Do not trust rosegal!
Dear Monika,
We apologize for the inconvenience you have occurred. Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
We never received our product. We purchased December 4,2016. It's now March 19,2017. Tracking # says being shipped. I've tried every means to contact customer service that they offer. No response. Completed multiple support tickets still no response. DO NOT ORDER FROM THEM, unless you like throwing your money away. I should have read the reviews first. Most review, nearly 99% give them a 1 Stars. Nothing in between 1 through 5 so my guess the 5 stars are fake reviews. I had to give them a 1 Star because that's the lowest number allowed. I would give them a negative number if it was offered.
Dear Steve,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
We look forward to hearing from you soon,
Rosegal Customer Service Team
Swimsuit supposed to be shipped out in feb after ordering in Jan. Tracking doesn't work. No swimsuit for holiday 17th march. Will never order from this place again.
Dear Joyce,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and the solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Thank you very much to all of you who have taken the time to write your reviews and share your experience. Learning from a few bad experiences of my own, I now review comments and other people's experience before I spend my money. Thank you so much, you have saved me time, frustration and money.
Luckily I only placed a small order. After 3 months it has not arrived and I told them I wanted to be credited for the order. They said it is not their fault and that the shipper lost it and if I send an additional $6.00 U.S. they will re ship the item. Total rip off. Do not order from them. Why does Facebook let them advertise?
Dear Janice,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
Complete scam of a company.
Item ordered never came! Apparently sending the item you pay for is not their responsibility if you dont purchase extra insurance on it. There is no proof the item shipped inside the USA. They are not assuming any responsibility for full reimbursement or sending the item. After multiple service tickets, they have said it is not their problem & it's my fault they never sent the item I bought because I didn't pay for extra insurance on a $10 item. They are not willing to issue a full credit, a tracking number from inside the USA or resend the item. Remove this company from the web! Scam!
Remove this company from the web. Scam artists.
Dear Kat,
Thank you for your review.
Please note that shipping insurance is not compulsory. However, we do highly recommend that customers do purchase this during the check out.
If your item is deemed lost or damaged during transit we will offer you a full refund for your item or resend the item again to you for free.
Kindly note that as you did not purchase the shipping insurance during the check out that we can only offer a partial refund as per our terms and conditions.
Please see our terms and conditions here for reference: http://www.rosegal.com/terms/
Best regards,
Rosegal Customer Service
I ordered a top back on Jan10th and still didn't receive it. They emailed me to tell me give it until Mar11th. Then they will tell me my options... Well my options are I only get back 1/2 my refund. And that it wasn't their fault. It was the postal service. I feel this is a scam. As I've have read other reviews. Please don't waste your time or money ordering from this site. And I'm not sure if I will even get my 1/2 refund back!
And what was odd about this company was they even sent me a picture of my package that will be sent out Hmmmmmmm...
Dear Carrie,
Thank you for your review.
Please note that shipping insurance is not compulsory. However, we do highly recommend that customers do purchase this during the check out.
If your item is deemed lost or damaged during transit we will offer you a full refund for your item or resend the item again to you for free.
Kindly note that as you did not purchase the shipping insurance during the check out that we can only offer a partial refund as per our terms and conditions.
Please see our terms and conditions here for reference: http://www.rosegal.com/terms/
Your case has been taken cared of by our support team. Could you please refer to your ticket?
Best regards,
Rosegal Customer Service
Look up my orderRc******* Oser numb#Z************** Send my money back if you can't help. Of course this is a laugh tried 3 times already you guys are useless but sure can cash the money.
Dear Simone,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I have reported this website for not sending articles ordererd in a timely Manor and false advertising. My orders were paid for over three weeks ago with expedited shipping paid for. Nothing received and I am totally unable to reach the site to speak with someone.
Dear Paula,
Thank you for taking the time to write a review.
Kindly note that you placed the order on March 5,2017 and we shipped the order on March 6, 2017.As you can ses from the tracking website http://www.myib.com/Tracking that the parcel was delivered on March 16,2017.
We have stated on the website http://www.rosegal.com/shipping/ that the Expedited Shipping: 3-7 business days. In this case the shipping time is normal and we did not advertise the shipping time wrong.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Rosegal Customer Service Team
This site is a piece of $#*!, don't waste your money here. Once they get your money they won't send you anything unless you go on PayPal and claim a dispute, even then it's only one claim. This site will then only send half your order and it'll take about another month before it actually gets to you. Unfortunately for PayPal once you do one claim you can't do another and they just refer you to contacting the seller, this site will not give you any contact. On top of it all if you try to post a review on their website or Facebook (zuckerberg is apparently their $#*!) page it will not show (unless it's a 5 star review) but if you try posting it again it'll give you the disclaimer of "you already posted once here, click here to go back to product".
Price of $#*!.
Dear Andrea,
Thank you for your review.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
We split your order due to trhe stock issue and in order not to keep you waiting, we sent the available items first.
For the reviews, we post all product review that customers have submitted.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I HAVE RETURNED ALL CLOTHING AND SEND THE TRACKING NUMBER NOW WAITING FOR A REFUND THEY ASK FOR A TRACKING NUMBER AND HAVE THE NERVE TO TELL YOU HAVE TO PAY FOR YOUR OWN RETURN
Dear Hattie,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I never got my item... After complaining to them I was told my item was shipped. After 2 months past, I got nothing. Don't purchase from them. It's a scam!
Dear Sisi,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
I ordered a Christmas T-shirt which "shipped" 12/8/16. Rosegal support assured me it was coming on 1/24/17. It has yet to be seen and they will only give a 50% refund. They blame the shipper. Sounds like a profitable business to me. Avoid them at all costs.
3/15/17 Update: I received a full refund after righting reviews.
Dear Ashley,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
I ordered the lace Spliced sleeveless dress. It fits perfectly, however, at my age I don't feel comfortable with the length, but I tried it on with a pair of tights and it is perfect. I received it in two weeks and I did not pay delivery charges. I have sent them a message asking if I could buy another one only 5 inches longer. Hopefully they will accommodate me.
Placed order 6 weeks ago, nothing, Rosegal said wait till April 9 till they will considering anything. There emails are generic computer responses, not a real person, do not buy, will look to my credit card company to help me
Dear Dan,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
I ordered a size "2X" floral print mens shirt. What arrived looks like a Medium. Rosegal offered to replace it with a different size. I requested "5X". They said it is out of stock. They offer a refund less shipping cost to a "Rosegal Wallet". Not of interest to me. I will not ever do business with this company again. Silly me -- I could have looked at the reviews before ordering.
Delivery took about 2 weeks, from China.
Just FYI the tag on the shirt indicates that it needs to be ironed.
The good news -- I'm only out $13.
Gordon Shecket
Worthington, Ohio
Dear Gordon,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
WHAT YOU SEE IS NOT WHAT YOU GET, AND IF YOU TRY AND RETURN ANYTHING, YOU WILL NEVER HEAR BACK FROM THIS COMPANY. IF YOU HAVE A ORDER ID, DONT BOTHER TO USE IT, YOU WILL GET CRAPPY CUSTOMER SERVICE JUST LIKE THERE CLOTHES. THIER CLOTHES LOOK LIKE THEY SPENT $1.00 TO MAKE EACH PIECE. THE STAR SHOULD BE A ZERO!
Dear Lin,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
Very slow service. I sent a ticket for a sweater that I paid for and never received. Never heard anything back. The items I got were not of high quality. I am soooo disappointed in this company. I do not know how I will ever get my item or my money back. Will not order again.
Dear Carol,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hannah,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.Rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Rosegal Customer Service Team