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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Still waiting for rest of my order, missing two items out of 20, and we're ones I wanted the most, pus I got charged for full order and received 2 of same item that I only ordered 1 of, got shipping confirmation over 2 weeks ago and still not here... forget cust service, forget email response within 24 hours and 888 # does not work! B. S. SENT ANOTHER EMAIL JUST NOW REQUESTING LIVE PERSON, probably not get anyone and going to have to report to better biz bureau & pay pal!
SCAM SCAM SCAM credit card billed, no merchandise ever received. Plus I have to write a minimum of 100 letters to inform people of a SCAM.
Dear David,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We Rosegal are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosegal.com/
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
Unless you are a 7th grader the xl size is too small there is no way to return any of these items and I am just sick some of my stuff showed up and some didn't
I am very disappointed!
Dear Mary,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
AFTER WAITING SEVERAL MONTHS TO GET THE DRESS I ORDERED AND PAID FOR A PACKAGE ARRIVED TODAY WITH THE WRONG ITEMS - NOT A DRESS BUT A BRA AND PANTS. I WILL CONTACT AMERICAN EXPRESS TO GET MY MONEY BACK. I WOULD NEVER BUY FROM THIS COMPANY AGAIN.
Dear Nancy,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you,
Rosegal Customer Service Team
I am so disappointed in this website to find out the status of my order. The phone number does not even work on this site!
Just received an email from Rosegal stating that they were refunding my money for an order, then gave a list of reasons why. Uh, can you tell me why cause I didn't request a refund and really would like to know your reason for refunding me.
Dear Angie,
Thank you for your comment.
Due to the stock issue, we cannot ship your order now and in order not to keep you waiting, we cancelled your order and offered you a full refund.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
I ordered 2 things from Rosegal on Jan 22, never got it, never took out the insurance because I was not responsible for the shipping so why would I pay for insurance? I have contacted them about the order and they just don't seem to care they have done no tracking, they just kept telling me to check with the post office. Finally they have said they will give me 12dollars us as a good faith offer. Would never order from them again and do not encourage anyone else to do so.
Dear Sharon,
Thank you for your review.
Please note that shipping insurance is not compulsory. However, we do highly recommend that customers do purchase this during the check out.
If your item is deemed lost or damaged during transit we will offer you a full refund for your item or resend the item again to you for free.
Kindly note that as you did not purchase the shipping insurance during the check out that we can only offer a partial refund as per our terms and conditions.
Please see our terms and conditions here for reference: http://www.rosegal.com/terms/
Your case has been taken cared of by our support team. Could you please refer to your ticket?
Best regards,
Rosegal Customer Service
Rosegal sends me a shipping e-mail for items i looked at on their site, but never ordered,. Fortunately i have control over my accounts. They fish for that data when you respond to their shipping e-mail. They say that you are responsible for any expense for the shipment. Keep in mind i did not ever place this order. So if any DHL packages come to me, they will be returned un-opened. I have also filed out a complaint with the BBB, and sent a letter to the Federal Trade Commission. They have the case now and should be able to find out more. And hopefully will shut down this site for fraud.
I ordered my stuff only a few days ago but am already seeing the horrors I had been warned about for this site come to life. They sent part of my order instead of sending them all at once which I am assuming they will blame on 'stock issues'. If there is a stocking issue it's the company's job to make sure that items that are not in stock ARE NOT AVAILABLE FOR PURCHASE. Good businesses do not send 1 order in multiple shipments. This is basic basic business and it's downright embarrassing as a company to be so disorganized and poor at their job not to be update their website properly. Not impressed at all. I purchased insurance though so if I'm waiting longer than the 30 days I'll be expecting a full refund, or I'll just cancel the payment through paypal.
Dear jessica,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.Rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
After waiting months for items to be sent I was told three months had passed and I was out of luck. I am sure the items were never sent.
Dear Aron,
Thank you for your comment.
Please note that delivery have a two-month deadline. Technically, customer is responsible to report to us this issue as soon as possible.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
I ordered from Rosegal, over $60 in clothing. I got a confirmation email 5 days later saying my order had shipped. That was 4 months ago. Tried contacting Rosegal. But nothing, no reply. Unless you like giving your money away for clothing or merchandise you will never receive, Don't order from Rosegal.
Dear Emily,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
If I don't receive my order within 2 more weeks I will contact PayPal & I think they will help me as they have in the past with a similar complaint!
Dear ellen,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.Rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Rosegal Customer Service Team
I rec'd 4 of my 5 items and they are too small. No one from rosegal cares. It took 6 weeks to get my items and who know when the 5th one will come in. Just dont
Dear donna,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Very disappointed! I ordered large size and what I got looks like a size med or large. It was supposed to be plus size 4X or 5X and none of the blouses not even close to that large
Dear Kathleen,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I was worried after reading all these reviews BUT I had already ordered 5 items from them and didn't hold my breath. Items arrived in two parcels not problems and items are well made, well sized and I am very pleased.
Can believe that I have waited this long for one t-shirt honestly it wastes my time and my own money that I give to them! It's absolutely rediculous! Never buying from here again!
Dear Karl,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
It's a shame that their shipping and customer service are so horrible. They offer really cute clothing for a reasonable price. I ordered four items in January and received two fairly quickly, considering the distance. I contacted customer service about the remaining two items. They are supposed to have shipped Feb. 24 and March 8, but to date (March 23), I have seen neither package. Tracking is a SHAM and a JOKE. There is absolutely no way of tracking the packages using the tracking numbers and website provided. I'll wait for the packages and be surprised if I ever see them. With springtime here now, these winter garments will not be worn until next year anyway! It is unlikely I'd ever order again, nor would I recommend this site to friends. A very disappointing experience.
Dear Noreen,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.Rosegal.com/shipping/.
Your order wa split due to the stock issue. We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Rosegal Customer Service Team
Where is my order? I placed my order 2 weeks ago and haven't received it yet. I wish I had checked your reviews before placing my order.
Dear Pam,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and the solution to your account. Please login to check your ticket and reply us.
Many thanks,
Rosegal Customer Service Team
Tried to get ahold of them for a order a month ago. Phone number doesnt even work. Should of read all these before hand. Its a shame that these kind of places and people exist. Hope you guys enjoy my money.ZP
Dear bob,
We regret that you have not received your order.
Please note that you placed the order on March 10th, 2017 and we shipped the order on March 11st, 2017.The shipping usually takes 7-25 business days as you choose teh flat rate shipping.
As shown on the tracking website the parcelk has been delivered on March 25,2017.
We have sent you the solution via our support center. Could you please check this and send us a reply?
Yours sincerely,
Rosegal Customer Service
I purchase seven outfits or dresses from rosegal they all came in and we're beautiful however they all had to go back because they were too small I have now been waiting 6 months for a refund I sent the package back exactly the way they told me to do not with the tracking address and guess what I still don't have my refund do not buy rosegal
Dear Peggy,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear jill,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and the solution to your account. Please login to check your ticket and reply us.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
Many thanks,
Rosegal Customer Service Team