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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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UNLESS YOU ARE A SIZE 2, DON'T BOTHER ORDERING FROM THIS SITE. I ORDERED A 2XL ITEM AND IT MAY HAVE EVEN TOO SMALL FOR A SIZE 2. I CONTACTED ROSEGAL CUSTOMER SERVICE AND THEY ISSUED A FULL REFUND. I DO LIKE THE PRODUCT IT IS VERY CUTE AND ACCURATE EXCEPT FOR THE SIZE
My experience with RoseGal was great also. Shipping was within a reasonable period of time, the prices can't be beat, and the quality of the tankini's are very good.
Waited four months, never received my order and they will only give me half of my money back. When trying to contact them, all I receive are automated responses back. These guys are a FRAUD! Please don't waste your money! FRAUD, FRAUD, FRAUD, FRAUD
Placed my first order last week. I saw a pretty dress which I decided I would like to take on a cruise. It is lovely, although the photo showed rhinestones, but not the gold studs that also adorn. It is still pretty and I will probably order in another color as well. The Size L is a big snug for my 36 C/D bust,, but with the right bra,, will be fine. I also ordered a pair of suede shoes with crystal adornment and they are fabulous. Exactly as shown on the site, good quality suede and good size. Necklace was lovely, looks way more expensive than it was and headband is pretty. The only "complaint" I have involves the fact that I paid for DHL shipping. Arrived in less than a week -- WOW! -- but Canadian Customs dinged me $36.77 on a $75 order! It also happened with an order from another Singapore company last week. But, if you have the time to wait for 'snail' mail, it usually doesn't pick up any fees, so be aware of that. I say, order as you see, things you like, but
Dear Susan,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I WAS VERY DISAPPOINTED IN WHAT I ORDERED COMPARED TO WHAT I RECEIVED. IT WAS A COMPLETELY DIFFERENT SHIRT AND STYLE AND EXTREMELY POOR QUALITY. I WILL NEVER EVER ORDER FROM ROSEGAL AGAIN. AND ITS IMPOSSILBE TO REACH CUSTOMER SERVICE AND HAVE TO PAY TO RETURN ITEMS, THAT IS CRAZY!
Dear Janet,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you,
Rosegal Customer Service Team
I wrote a review earlier, bc my package never arrived and they didn't write me back on e-mail or facebook, but after they've seen my comment on this site, they contacted me immediately and I got my money back soon. They were very kind and I'm happy they've noticed my opinion. I can't recommend the rosegal website anyway, bc I don't know the quality of their stuff, but they were absolutely kind and tried to fix the situation soon.
Dear Domeny,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
If you want to wait forever fine. Do Not use. Disgusting customer service and always exuses x The clothes are nice just a pity about everything else.
Dear linda,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
I read the reviews about RoseGal before I ordered but I thought I would be safe because I wasn't planning on going on vacation for another 1.5 months. I thought to myself, that should be enough time to receive the packages right?! WRONG.
I ordered from another website (also similarly priced) called Cupshe and both of these orders shipped from China. My order with Cupshe shipped later than the one from Rosegal and yet arrived earlier. I ordered from Rosegal on March 9th and it's already April 4th and I'm still waiting. Seriously unacceptable.
EDIT: Rosegal contacted me to offer me a refund which I received promptly. They also said that if the bikinis arrived, I can keep them free of charge (which was a nice gesture).
I, like many others, ordered an item that I never received (on 2/21.) They kept telling me to "wait another week." I finally had enough and luckily for me, my credit card company refunded the total amount of the purchase. Do not order from this company.
They have no right to charge people for items months before they arrive-if they ever do.
Dear Jeramy,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.Rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Rosegal Customer Service Team
I honestly can't believe how many negative comments are on here. I received my clothes within 3 weeks. I mean it is free shipping and all so what do you expect? Also the clothes were in great condition and a VERY good price. I am one happy customer here. I will definitely order with this company again and I am more than happy to wait 3 weeks to receive these awesome deals.
Dear Alana,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
After months of waiting for my item to "clear customs", and several e-mails, the company offered to refund only half of my purchase price. I wish I had read these reviews before I placed my order.
Dear Karen,
We regret that you have not received the order.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
Ordered a blouse because the price was great. The blouse never came and they charged me as soon as I ordered, now having to work on getting my money back. Ordered Jan 10, today is April 2,2017 and no blouse. Junk was being sent from China by boat, but still never received it, but they lead me to believe that it just takes time and I would get it. NOT
Dear Gwen,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
I just received 6/10 items of my order in great condition! The bathing suit bottoms were a little snug but easily stretched out. Flattering fabrics.
I was also just emailed that they refunded me back for the items that were not shipped without me reaching out to them. However the items that were received were on the 14th of the 15 day estimated shipping time. I see a lot of bad reviews, however please find out which countries these reviews are from. I live in mexico, and I trust I can order form these guys again.
Also, check the reviews of each item you reserve. Only the negative reviews make it onto sites like this, hardly any of the successful stories.
Dear KATELYNN,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
They did send one item and I've been over and over details with them on the second item, I still haven't got it. Frankly I'm just tired of messing with them, countless emails and phone conversations have gotten me nowhere. It's been over 6 months
Dear Carole,
Thank you for taking the time to write a review.
Please note that delivery have a two-month deadline. Technically, customer is responsible to report to us this issue as soon as possible.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Rosegal Customer Service Team
I ordered 2 tops from them. One was delivered right away and the other one got lost in shipment. They used a new shipping company and there wasn't a tracking number. They said they have since stopped using that company. RoseGal refunded my money once I posted a review on Sitejabber. They saw the review and contacted me immediately. I will give them a second chance in the future.
Dear Karen,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.Rosegal.com/shipping/.
Your order was split due to the stock issues. We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Rosegal Customer Service Team
I was so happy to have found a blouse to wear to my daughters wedding and to make sure I would receive it on time I paid an extra $10.00 Ordered it on March 22nd and it didn't ship until March 31st. Now after reading the reviews I am just hopping II receive it sometime this year. I went to a local shop and found another blouse to wear I don't think I'll be shopping on line any more..
Dear Donna,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and the solution to your account. Please login to check your ticket and reply us.
Many thanks,
Rosegal Customer Service Team
I tried RoseGal twice. The first time it took over 2 months to get my order. The second time, I never received my order and they will not refund my purchase price. Not trying them again. Don't waste your time or money. I jumped through every hoop. They made every excuse and in the end I don't get my money back or the item I ordered.
Dear Jeannie,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
Wished I would have read the reviews before I ordered. I ordered an item over a month ago and haven't received it. I submitted a ticket which I never received a response to. This morning I tried their 1-888 number and it appears to be disconnected. Then I started researching this company and I am reading pages of reviews. Not a single good review. DO NOT ORDER FROM THIS COMPANY. Do your due diligence and check out a company before you order from them. I should have known the prices were too good to be true. And by the way, I tried giving them NO stars but that wouldn't work. I would have given them negatives stars if that were an option.
Dear Sherry,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
You can check the order status here http://www.17track.net/en that your parcel has been delivered on March 8,2017.
We have sent you the tracking information and the solution to your account. Please login to check your ticket and reply us.
Rosegal Customer Service Team
They claim to have sent my order 3/17/17 and I haven't received. No way to contact. Maybe they just wanted my credit card number to sell to someone. I am really disappointed. The prices were to good to be true.
Dear Laurel,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Any information given to us during this process is strictly confidential and will not be seen by any third party. Please see here for further details: http://www.rosegal.com/privacy-policy/
You can check your order status here http://www.17track.net/en and you can see that your order has been delivered.
We have sent you the tracking information and the solution to your account. Please login to check your ticket and reply us.
Many thanks,
Rosegal Customer Service Team
Just ordered 2 dresses. My total bill was 94.66$ including the shipping fees. When they processed my credit card, they charged 128$. Tried to call them, no answer of course and then tried a Live chat session and all I got was a "Thank you for connecting with us" Message. I will give them the 14 business days to receive my order as stipulated on the second shippping option. If not is received, I will contest the purchase and get my refund as false statement. I have the order confirmation that shows 94$ not 128$
Dear Carine,
We are sorry to hear that you are experiencing some issues.
For this order, we have reviewed order information that we only charged you 94.66CAD.
Please note that we are a proper registered company that has been around since 2007.We Rosegal are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main pagehttp://www.rosegal.com/. We will never risk our reputation to charge you more than the order amount.
We have sent you the order information via the support center. Please check and reply us there. We look forward to helping you.
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shannon,
We apologize for the inconvenience you have occurred.
Please note that you ordered the items on January 29 and we shipped your order on February 4.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team