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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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ROSEGAL presents a wide program in good and priceworthy clothing, accessories and cosmetic products for ladies and gents. Additionally they have an interesting bonus point system and from time to time they offer good discounts for dedicated products.
Their delivery service normally is quite fast and transparent as long they don't use sypost as shipping company. The goods are packed well and safe.
They have a kind, helpful and efficiant customer service with a very short reaction time.
I really can recommend ROSEGAL.
I ordered and paid online 1 month ago and have not received my order. I did not even receive an order number after I paid and have received no tracking details. There is no way of contacting them despite trying to phone and message them through their web site. I'll be taking this to further!
Ordered a bikini on here a month ago and still hasn't came in. Tried to contact them but phone number doesn't work.
Dear Kensie,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
I wear a 3 or a 4xl but the dress I ordered I got it in a 5xl for extra flare flow it came in about a month I couldn't get my arms in the sleeves a 5xl in China is not a 5xl in america now I gotta ship back to China in hopes of a refund plus I've got a shirt ordered I hope it's not the same thing very beautiful clothes sadly sizes run small very disappointed...
A waste of money and time... time I can't get back but I am going after my $74.00 wasted... plus $10.50 to ship the terrible items back! Oh... and on item i never received and do not want it now!
Dear Mary,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I don't understand all these negative reviews. You are ordering inexpensive things from CHINA. You are not paying for expensive overnight FedEx shipping. It's regular mail and it has to go through customs. I have tracked orders. I've ordered 4 times now and I've received all of my orders. Customer service replies to me. The items are nice enough, you just have to check the measurements listed (I've found them to be accurate) and DO NOT just order your normal size. Also, check the days it takes to ship out under the item title. I love the things that I purchased thru Rosegal! You just have to be prepared, up front, that your order will take 2-4 weeks to reach you.
I was skeptical about this company after reading other reviews, but it turned out just fine. I read the other reviews after putting the order in, but it turned out nothing like what the other people are saying. I emailed the company and asked for a refund stating that I had changed my mind but was told that 3 items had already been shipped out. They cancelled my remaining items and did in fact credit back my Visa. I did receive the 3 items after about 2 and a half weeks from order time. The clothes are not top quality but you do get what you pay for. They were as pictured but they do fit very small. I got 2 dresses and both are very short, so that's ok, I'll wear with leggings as a top. The blouse I ordered was not exactly the color I could tell from the picture and also very narrow in the shoulders. I take a medium usually so should have ordered a large. As the old saying goes "you get what you pay for" is true in this case. Not great quality and fit small, but they are legit and I was satisfied with my items. Not a scam as some people are saying. Just order a larger size and don't expect perfection.
Where is my order? I got only one article of clothing out of the four I ordered. Service is slow, poor quality of clothing and they obviously do not care about their customers. I don't want an apology, I want my order! They do not deserve a star!
A complete scam website. If you do receive your package, it will take over a month and will come in looking nothing like you thought. Scam website from china. They steal pictures from other stores and "try" to make it look the same. But not even made with the same material. DO NOT ORDER
Dear Aly,
We are sorry that your expectations were not met.
We at Rosegal are not affiliated with any other websites. Please note however, that we sell wholesale and it is possible that other companies may also carry similar items to our own.
We at Rosegal try our best to give accurate product information on every item page.
Can you tell us your order number? We look forward to hearing from you.
Rosegal Customer Service Team
I Ordered 3 items, 2 dresses and 1 blouse only received 2 of the items I ordered. S**************
I don't understand why you must do at least 100 letters when it doesn't take that much to explain
Dear Kathleen,
We apologize for the inconvenience you have occurred.
As for your parcel, we will check it for you.
Could you please send us your valid order number to check and resolve the issue for you?
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Rosegal Customer Service Team
I wish these places would be removed when they do this. It makes me sad. My young daughter ordered a nice bathing suit with her own money that never came. This place tells you to wait as long as they do because that's how long it take for the credit cards to clear. Criminals!
Dear Jennifer,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Rosegal Customer Service Team
I ordered 3 blouses through Rosegal. One never came. One that came was not even close to the right size even though it was mark that size. The other one was a black and white blouse that when I washed the first time, the black bled all over the white. So now it's black and white splotchy.
Dear Lynne L,
Thank you for your comment.
Due to stock issues, we have split your order into packages.
The other item was sent by another parcel.
The total time it will take to receive your item will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We look forward to hearing from you soon.
Rosegal Customer Service Team
STAY AWAY! Horrible company to deal with. They are in China and it takes forever to get your order. Cute clothes but cheaply made and they are ridiculously small. WHEN you have to return them, the shipping costs more than the clothes did! Do you have 2 options: 1-Send them back and get a retune in which you lose money or reorder and pay for shipping again 2-keep them and lose your money. I choose 2 which ended up with me losing the least amount of money and giving to charity. UPDATE-
After posting this review on Sitejabber, the company did return my purchase price in full. Thankful!
Dear Cathy，
Thank you for your review.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I have being trying to log into their site, trying to contact them, and haven't been able to do anything. The tracking site didn't work, and my order was "shipped" on feb 21
**update** Rosegal has contacted me and given me a refund. Thanks for the support!
Dear Kelee,
Thank you your feedback.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
For details, we have sent you an email, you can check it in time.
Thank you very much for your cooperation.
Best regards,
Rosegal Customer Service Team
A lot of people were really sketch about this site, so I made sure to read a zillion reviews and live chat with customer service before placing my order. I paid $7 for faster shipping and $1.80 for "shipping insurance." The swimsuits were already so cheap, I didn't mind paying ~$10 extra since I was getting three swimsuits for $30. I got all three within two weeks and they're exactly like the description! I would add they run a little small, but overall pleased with my order! Most disputes are over shipping, so just pay the extra money to avoid all of the drama.
Was sent a email that I had urgent message about order on my rosegal account there was nothing there was given link to open would not open just want my shirts please
Dear Patsy,
Thank you for taking your time to write your review.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
For details, we have sent you an email, you can check it in time.
Thank you very much for your understanding.
Best regards,
Rosegal Customer Service Team
Placed an order in FEB 2017; STILL not sign of my top. Good think it was just 1 item. I wanted to try them out before I made a large order!
Dear Theresa,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
To check the shipping details, please kindly go to your Rosegal account " My tickets "
Thank you for your support and patience.
Best regards,
Rosegal Customer Service Team
Please do not get caught up in the things this company posts on the internet, They never shipped my merchandise but they took my money. When I tried to get hold of them the 888 # did not work. I tried doing a cust service ticket online and got a cookie cutter response that they shipped my stuff with a tracking # from China. What a joke these people are. Wow I should have read the reviews earlier. Oh well, Lesson Learned. This Company is BAD NEWS!
Dear Bette，
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have taken care of your complaint and offered a resolution via the ticket center.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Rosegal Customer Service Team
I too ordered items for a cruise. Anticipating longer than the usual shipping time- even at a good 45 days prior I figured I would be fine with a flat rate shipping window of 10-25 days.So here I am at day 32 and NO delivery YET. Customer service sucks and says delivery can be up to 45 days. I don't even know what to do at this point.
Very disappointing. Never again
Dear shawn,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
I'm not happy I ordered four things and you guys took my money and I noticed that I'm not the only one. How can you call this a business when you just takea people money and you don't have a working phone. Some way on customer service you need to be shut down and not a loud to take pepoles money and shipped there stuff that's stealing and you have peoples credit card numbers also. So I'm going to turn you guys in to the better business Bureau
Dear Stephenie,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.Rosegal.com/shipping/.
Could you please tell us your order number? We look forward to hearing from you,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Heather,
We are sorry that you have not received your order.
Rosegal offers many shipping methods and we always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.Rosegal.com/shipping/.
Could you please tell us your order number?
Yours sincerely,
Rosegal Customer Service