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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I ordered online a bunch of items and spent almost $100. I am now reading the reviews and am almost positive that I am not going to get my order at all. I got ripped off and so will you. Apparently even if they do come in the sizes are wrong and the tracking number doesn't even work! I would very much like my money back and have the ordered cancelled but I know that's not going to happen.
Ordered 1 shirt in Nov. For Christmas, and its almost 3 months later... nothing! I have contacted them several times & i keep getting a form letter response that delivery could take 30-60 days. Also, they are suggesting i contact Canada Post! Really?! Terrible
Dear Kane,
We regret that you have not received the package.
Please kindly note that you chose Flat Rate Shipping when you placed your order, this is the slowest shipping, and usually takes 7-25 business days. But the shipping time can be affected by many uncontrolled factors such as inclement weather and shipping company operation.
Normally the package will be delivered to your house or mailbox by the local post office.In a few places, customer need to pick up the package in the local post office which is outside our control.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please reply to our message?
Yours sincerely,
Rosegal Customer Service
I bought a dress and it never arrived. I contacted Rosengal and got lots of apologies and that the dress hadn't been dispatched. Suddenly I get an email saying I didn't get insurance so they would only reimburse me half my money! How is that fair? It was not even sent. I felt that my money was stolen.
Dear Sara,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Can you please tell us your order number?
We look forward to hearing from you.
Rosegal Customer Service Team
I bought 1 item, showed up on one price, when I tried to buy it I had to pay more, I asked why they told me that is because the one show up in the web is made of a cheaper material. Finally I bought it and after waiting more than 2 months (the item never arrived), I got the money back, but they DID NOT refund the ** shipping insurance money ** when I asked they told me that I will get a free item because of the insurance, then they told me that because they refund the value of the item (not the money of the insurance) I will not get anything.
** DO NOT BUY NOTHING THERE **
Dear Viviana,
Thank you for your post.
We are sorry that you have not received the order.
As your order delivery deadline has expired, we refunded you the full item cost as you have purchased insurance.
Kindly note that it is common business practice that insurance is non-refundable.
This practice applies to Rosegal. Once you pay for the insurance with us it is to ensure that you have a safe and smooth delivery, and
In the event that this is not achieved, to ensure that we can resend your items free of charge or offer you a refund.
As you have evoked the insurance policy to receive your refund the insurance is non-refundable.
Please see our terms and conditions here for more information about our insurance policy: http://www.rosegal.com/terms/
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Thank you for your understanding.
Best regards,
Rosegal Customer Service
On top of an extremely lengthy shipping period, I Ordered 6 items and received only 3. Emailed customer service several times, no reply.
Dear Kate,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a solution to your account. Please login to check your ticket and reply us there.
Many thanks,
Rosegal Customer Service Team
I paid for my orders on the 29th of January and have not received my orders yet. It says processing on my status. I'm not HAPPY and want my order now.
Dear Caleb,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
Do not order from them, they say it's coming but it never does. FREE SHIPPING because they didn't ship anything. I ordered on Dec 12th and as of today Feb 16th still don't have anything from them. Such a rip off!
Dear Kelly,
We regret that you have not received the package.
Please kindly note that you chose Flat Rate Shipping when you placed your order, this is the slowest shipping, and usually takes 10-25 business days.
The shipping time can be affected by many uncontrolled factors such as inclement weather and shipping company operation.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please reply to our message?
Yours sincerely,
Rosegal Customer Service
I have seen a lot of people complaining about the sizes and ship time. This is not a site that you will normally get your order by the next week. But as long as you go into knowing this then you shouldn't get upset when it does take some time. The sizes may not be standard but their size carts are right on target. I am 5'2" 145lbs I work out a lot so that is not a fluffy 145lb and I have order a size medium to a size XL. Again you have to use the size cart. The quality or the product is amazing and you can really find unique clothing. I am very happy I found this website. I had one thing that was back ordered and the customer service gave me 4 options. How is that not great customer service. They are a great company to deal with
I sent them an order Jan. 23,2017 for a very cute blouse. Never got it so I did have insurance and I did pay with paypal and within 24 hours of filing a complaint with paypal, they refunded my money. Would have been nice to get the cute blouse, but they did ignore my email at Rosegal and did not respond until I sent paypal after them. Rosegal was no real help and no answer to my email. Bad customer service, lesson learned. At least I was fully refunded, unlike some of the others who dont get refunded, so it is solved anyway.
Dear Sharie,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
DO NOT ORDER FROM THIS PLACE! They show my partial order was shipped 1/25/17, however as of 2/14/17 I haven't received a thing. Phone number they show is a non working number. BIG RIPOFFS
Dear Art,
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
Rather than keep you waiting, we sent the available items first. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking information and the solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
They take your money and then their
1. Phone number doesn't work
2. Their chat doesn't take the order number THEY gave you so you can't chat.
3. They ignore E-Mails
They do not say they are from China until AFTER the purchase,
The only way I got my money back is that I payed through Paypal and created a complaint there... Money was back in minutes.
When you order they do not let you know the items are out of stock and they take your money anyway and then do not communicate with you. You wait and wait and finally try to contact them. When they DO communicate it is always the same... Sorry this is out of stock and we do not know when it will be in. But we took your money anyway
They responded to this saying you can get a hold of them by chat and phone. Look at my list above... tried that Rosegal... neither one worked
Also... I have writtne them to unsubscribe to their stupid E-Mails 7 times and nothing... I still get them. They are a horrible company
Dear Michael,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
We are located in China and you can contact us before purchasing.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
We have sent you a ticket via our Support Center. Can you check and reply us?
We look forward to hearing from you soon.
Rosegal Customer Service Team
These guys SUCK. No One answers the phone number *******188 EVER!
They FALSELY PRETEND to be a United States company while they are Shenzhen China.
For an order due by Valentines Day, they did not ship for 26 days!
This is a BAD COMPANY.
Stay Away, DO NOT TRUST!
Dear Greg,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
We are located in China and we have never claimedto be an American company.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
I had placed an order, which they have sent in 2 separate shipments.
I had received 1 parcel which contained 1 item. The 2nd shipment, which contained 6 items has never been received. They claim that I had rejected the parcel. When I have never rejected, nor received it.
Now why would I pay for something to just reject it?
They wrote the following:
However I'm so sorry this package can not be returned to us and will be destroyed due to the high handling fee and tax.
As we will never get it back to us, we can not refund you too much. We can refund 50% of the item price to your wallet with extra points.
That is $ 18.7.
As the order has been shipped out, the shipping fee and insurance can not be refunded.
That is a joke! They are thieves, as simple as that!
--------------------
UPDATE: March 24,2017...
Your solution to this problem was to refund me $47.62. Yet I had paid $201.08.
The $201.08 I had paid, for clothing I have never received!
The shipment has never reached me. How do I know if you even sent it at all?
I noticed from all the bad reviews here that I am not the only one to have received NOTHING. And for you to be making money from people who are receiving nothing should be against the law!
I repeat, this is theft! It is unacceptable to be sending $201.08 for you to just KEEP and send nothing!
Dear Luigi,
We are sorry that you have had to incur local customs issues.
Please note that we at Rosegal are not responsible for any tax imposed on goods by the destination country. Please kindly refer to our policy here: http://www.rosegal.com/tax/.
We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.
Thank you,
Rosegal Customer Service Team
Same issue with all the others. Paid for expedited shipping and it's now over two weeks and haven't gotten anything or no response what so ever. Why are they still in business. NEVER will order from here again!
Dear Missy,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
Yes, wish I read reviews too. Dealing with this now. Opened a "ticket" never received confirmation email as is usually the case, phone number *******188 is no good, as posted below in a reply from a rosegal representative :/. Been over 25 business days still no delivery of my purchased items. Open ticket not showing in my tickets so I Opened another... we'll see! Feeling stupid and yes ripped off! There ya go... lesson learned "Buy American"
Dear Marty,
We apologize for the inconvenience you have occurred.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
For the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order. Usually with this service, the shipping time is between 7-25 business days.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Best regards,
Rosegal Customer Service Team
I ordered on the 30th of January and still have not received my order and the phone number to contact them is BOGUS!
Dear Kimberly,
We regret that you have not received your order.
As shown on the tracking website http://www.17track.net/en the order has been delivered.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Yours sincerely,
Rosegal Customer Service
Right now company offers me different options to say sorry for problems with my first order and I really appreciate it. I can see that they have improved their customer service significantly.
Dear AnnaKhana,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We kindly ask that customers wait patiently for their orders.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
This site is such a scam! Had an order with them and still haven't received it all not to mention their sizing is way off and made way smaller then what it should be. Placed my order on 12/13/2016 and here it is 2/12/2017 and still haven't received my full order and getting someone to actually respond to you is impossible such a rip off do not order from them if you value your time and money!
Dear Ashley,
We are so sorry to hear that you have been experiencing sizing issues.
The remain item was delayed due to the stock issue. Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I also ordered a few birthday gifts from them and did not receive the items yet! The order number that was given was not even legit! There is no record of it anywhere! I was really hoping that I would be able to use their site for future orders but I guess that this was my first and last order from the company! I Will be reporting them tho the BBB as well!
Dear Amber,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
I ordered shirts, none of them fit. I want to return them. Ive been on your customer web site to request return information. The site said they would respond in 24 hours. I have not received any contact from them yet. I f I don't get service from this company, I will contact my credit card company and not support this company by good reviews.
Dear Lauri,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have checked in our systen that all your ticekts were answered in 24 hours.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laurel,
We are sorry that you think so.
Rosegal offers a 30 day warranty to return the products for a refund or exchange. Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/ As the items are under warranty if you are not satisfied, please feel free to contact us once you receive the items.
You may then check the status of your item on this site: http://www.myib.com/tracking/.
We have sent you the tracking information to your account. Please login to check your ticket and find check it.
Many thanks,
Rosegal Customer Service Team