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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I placed an order with RoseFal on 01-24-17, and paid for expedite shipping. Today is 02-10-17 - NO ORDER RECEIVED - NO EMAILS ANSWERED - UNABLE TO REACH BY PHONE (Company is not accepting calls at this time - REALLY?!?) Needless to say I feel ripped off. I wish I had read the reviews prior to placing an order. Guess I'm out my money. Lesson learned - only order from reputable companies and read the reviews FIRST! Their ratings are 0 for me!
Order shipped supposedly 02/12/16. Never got it. Was as a goodwill gesture, Ah, seems it was my fault it didn't arrive as i didn't purchase shipping insurance. They claim you are a valued customer, my advice is stay away and spend your hard earned money elsewhere
Dear Helen,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
Best regards,
Rosegal Customer Service Team
I thought I'd give this company a try since the prices were great but BIG mistake. It's been two months and no package. Sure they respond to my emails but they can't tell me where item is located and will only refund half of my original payment. Not a reliable business to deal with and probably scammers.
Dear kim,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
I ordered 5 shirts I got 2 of them realy quick and I love the shirts but my other 2 never came and noone will anser my emails or calls...
Dear Lisa,
Thank you for your comment.
Rather than keep you waitinmg for a long time, we sent the available items first. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
This is my first time ordering from this company and REALLY wish I would have read the reviews first! I ordered and paid for my stuff on Jan. 24th, there is absolutely no tracking information updated.
NO BUENO! >;(
Dear Fernando,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The order was delayed due to the stock issue.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
Never write reviews but I also wish I would have read the reviews before ordering. I ordered 2 tops well over a month ago and only received one. No word on if the other one has even been shipped. I have contacted them via email several times and absolutely no response. I tried to call the phone number and the phone call cannot go through. I am so surprised that this company is still allowed to advertise on FACEBOOK.
Dear Eileen,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
My order(s) were shipped out Dec 5 & 7 and I have yet to receive my packages. I have emailed numerous times and now they simply are not replying. I had ordered these for Xmas, maybe I'll get them in time for 2017 Xmas! $#*!TY $#*!TY COMPANY and CUSTOMER SERVICE!
Dear Tammy,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
I have ordered 3 shirts from this company. I ordered the largest they make with hopes of them fitting. I like my clothes LOOSE. I see and can always take in but can't add to. I have been looking for these styles in larger sizes and was hoping I had found what I was looking for. After reading all the reviews, my hopes have dewindled.
I also paid for expedited shipping and that was almost 2 weeks ago.
Hope to write a better review after I receive my order.
Dear Angela,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I have still not received my order placed on 16 December but, having reviewed them on this site, I have now received a refund! They also say that if the item arrives I can keep it! Keep trying guys!
Dear Ann,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on: December 30,2016. Usually with this service, the shipping time is between 7-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Rosegal Customer Service Team
I order clothes online regularly especially dresses, RoseGal sizing is wrong I am always a small and yet I receive a dress that is a 6 and way to small. It took forever to get here, no invoice enclosed, very unusual but now I realize it is because you do not encourage returns. No label with a size on the dress also very unusual, plus the fact RoseGal do not respond to emails you send them. I have put negative comments on Face Book and will continue to do so until RoseGal send me the right sized dress. Apparently it is to expensive to send your returned item to China? RoseGal is not professional at all. Lift your game RoseGal and treat your valued customers right. Arlene Clarke
Dear Arlene,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I ordered a dress 2.5 months ago and I have not received anything yet. I will never order from this company again. I sent them an email and they did not respond. The tracking website says that it is still in transit. No new information since December 1st.
Do not order anything from this company!
2016-12-09 21:34,
2016-12-09 19:58,
2016-12-06 04:49, ()
2016-12-05 23:30,
2016-12-01 20:09,
2016-12-01 20:02,
2016-12-01 19:55,
Dear mylene,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
I ordered on 29 November 2016 I have not received my order and I email support and they said wait until 31 January 2017 if still have not received contact again and then I contact back that I don't want to wait any more I am going over sea my order is $159.38nsd I still get order only 58 NSd about 101 nsd I lose it and I email support again no body answer me at all so recommend don't order with them if you don't want to feel disappointed like me
Dear Ningey,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Can you tell us the order number that we will offer you the solution?
We look forward to hearing from you.
Rosegal Customer Service Team
Placed my order, Pay Pal sent payment and Rosegal has changed the shipping from 5 to 7 days up to 7 to 15 days. Have tried numerouse times to contact customer service and everytime I try I have to change my password. The last time I ordered, it was shipped within the time promised but shipping took 21 days
Dear jane,
We are sorry to hear that you are experiencing some issues.
Please kindly note that we will never change the customer's information. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you.
Rosegal Customer Service Team
I returned the ill-fitting badly stitched garments and ROSEGAL kept my hard earned money. DO NOT TRUST USE OR ORDER FROM THIS SITE. ITS A SCAM.
Dear Richard,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies. If you have an issue and would like a refund, please first refer to our returns and warranty page here: http://www.rosegal.com/warranty-return/.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you.
Rosegal Customer Service Team
Ordered $200+ of clothes and was so excited. Shipping took a little long but not the issue... The clothes are waaay smaller than U.S. sizing. Trying to return my unwanted order and Rosegal is being evasive/refuses to provide me with a valid phone # or return address! Contacted my credit card company and cancelled payment! Still stuck with ill sized clothes that I don't want. So many better ways to do online business... SHAME ON ROSEGAL for being so shady and unprofessional!
Dear Anne,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Where are you located and why is it taking so long to receive an order. Should have checked reviews before ordering. Never again!
Dear susan,
Thank you for taking the time to write a review about our website.
We are sorry to hear that you were not happy with your order, specifically
The delivery time.
Please kindly note that you placed the order on 01/25/2017
And we shipped the order on01/27/2017. The shipping usually takes 7-10 business days.
Our team will review your complaint and reply to you with a solution via the ticket system within 24 hours. Would you please confirm this and reply to us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
Purchased several items of clothing to be very disappointed... sizes are misrepresented - plus sizes are ridiculously smaller than they should be. Quality is mediocre to poor.
I highly recommend you do not order from this site; it is based out of China, returning items will cost you the same cost as the item itself and you will NEVER get your refund.
Dear MaryLou,
We are so sorry to hear that you have been experiencing these issues.
Please note that Rosegal does provide a size chart on all our item pages, and all the items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I placed one order with this company in early December. Half of the order came and I had to ask for a full refund. Their styles are adorable but the quality and workmanship is laughable. Would be embarrassing to wear these clothes. The other half of the order was shipped 3 weeks after ordering and 60 days later I'm still waiting. Awful.
I will say, they do respond to complaints and inquiries - they're trying but when product and delivery are a problem they are not long for this world.
Dear Diane,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I am not a size 2x, but purchase from this company using that size. Order at least a size larger than yourself. I love their design concepts and the material used. If you have large breast just don't order. Their designers don't have the larger arms and more space for American sized breast. They seem to just make things bigger in the belly area. I wish they had an designer that understood better the American body shape. My three favorite shirts this winter are from this company, admittedly this company does have issues. I hope in a year or two they will have mastered some of their sizing issues. Remember, they are from China, a new company, incredibly inexpensive, and free shipping... I like them
Dear connie,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I was told after waiting too long for my order that it was on it's way. Still have not received it after 2 months. Phone number doesn't work and emails are now being ignored. This is a horrible, fraudulent company. Do not patronize!
Dear Collette,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on: December 19,2016. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sandra,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team