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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I wish I would have seen and read the reviews before I ordered. It was hard enough waiting for the clothes to arrive in three separate shipments over the course of 2+ months but when NONE of them fit I was really mad. Their size L/XL was made to fit a size 6 person at best. I haven't even bothered to try to return them as I am sure it would cost more than it is worth. Now I'll donate them all to some tiny person somewhere.
Clothing is cheaply made, sizing is (at the least) 4 sizes too small. Customer service is rude or silent in most cases. They won't give money back or any other compensation even if you never received the item. If you like an item on their site try, Ebay or Amazon, at least you can get your money back or return the item if it does not fit or the quality isn't there. Keep in mind the sizing holds true no matter where you buy it though.
Dear Susan,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and and all the items must meet our strict quality checks before we ship them out to customers.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I saw their add on Facebook and got hooked on one of their upper special offers. I was just looking for something totally white to wear for a party and ordered a cheap dress. Now I wear it only at home cause the quality is not great at all. After the first wash it just got stuck with a bunch of stuff and even worse. Perhaps if you buy something more expensive with them, it will be better.
Bought 10 items... The sizing is much different than in America, so if you use a small, buy a medium or large. You need a size or two larger. They are difficult to return, if at all. They also take WEEKS with expedited shipping.
Not worth the headache
Dear James,
We wish to apologize that you are having sizing issues with our products.
Please note that Rosegal does provide a size chart on all our item pages, and and all the items must meet our strict quality checks before we ship them out to customers.
We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.
Thank you for your feedback, it is always well appreciated.
Many thanks,
Rosegal Customer Service Team
Bought a dress after waiting for apprx. 3 weeks wrote rosegal who owns yo shop ( where item was bought)found out dress out of manufacturing. They never notified me at all. Repeated responses for four days, picked another item, now i have not heard from them for another four days, even though they claim to answer in 24hrs. So, stay far away, i know of 3 people that never recieved items paid for, just like me!
Dear Ellen,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
Your order and message were delayed due to Chinese New Year Vacation.
We at Rosegal are not affiliated with any other websites. We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
Absolute garbage. Nothing fits. Terribly made. Loose threads in the package. Took a month for delivery. Probably wont accept my return since I tried on the items.
Dear Ryan,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Part of my order arrived today, I received 3 blouses, 2 leggings, a hoodie, and my boots, The boots are what I wanted, the blouses, only 1 of the 3 fit as I like, the hoodie, is like wearing a half shirt and I even ordered it 2 sizes larger than I wear. No future orders from me.
Dear Teresa,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I've never found such darling vintage wear anywhere else and especially at such great prices. I am gong to be honest and say I am fed up with reading all the bad reviews they have gotten. To those people I say #1 be patient-after all consider how far away this company is and consider how little you pay for shipping. #2 don't be angry about the sizing. People in China are small- we in the US are gluttons and therefore we have an obesity epidemic in our country. Just get over your vanity, use Rosegal's measurement chart, and your Rosegal fashions will fit perfectly. I have just received my 5th order from Rosegal and i couldn't be happier. Give them a fair chane and you will be hooked like I am. My first two dresses were Christmas presents from my hubby and my next two were bought with birthday money from other family members. I was so happy with those that now I have spent my own money to get a couple of blouses and jewelry. Again I couldn't be happier with my purchases. If Rosegal continues in the pattern I've seen so far I will be a Rosegal for years to come. The only reason I haven't posted pictures yet is I am waiting for my next jewelry order so I can take pics of me in all the clothes I have purchased with Rosegal accessories. Love my Rosegal.
I order two of the Spliced Grandad Collar Long Sleeve T-Shirts and I had read some previous reviews on Rosegal where people were saying that they ordered their size and the product was too small. So being that Im an XL I ordered 2XL shirts. I received them yesterday and let me say that when I put them on they looked like crop tops. Kinda funny but brutal product. Very flimsy as well. They also didnt look like mens shirts at all. Gave them to my girlfriend and they barely fit her. I wouldnt buy ANYTHING from this company which is located in China by the way.
UPDATE: As of April 5,2017, Rosegal has contacted me and refunded the entire purchase price. Good customer service!
Dear Todd,
We are so sorry to hear that you have been experiencing sizing issues.
We do our best to provide the correct size.
We have a size chart displayed on each product page.
Go to the product page, scroll down, the size chart is in the product description.
Please select the size that matches your own measurements.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
This is my first time ordering from this company and REALLY wish I would have read the reviews first! I ordered and paid for my stuff on Jan. 8th, received and email on Jan. 17th that it had shipped (well... at least part of my order did) and now there is absolutely no tracking information updated. From reading the reviews now I am wondering if the clothes will even fit and if I by the time I finally get them I will still be able to wear the long sleeves since it looks like it may be summer before they arrive.
Dear Regina,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
Please kindly refer to our policy here: http://www.rosegal.com/tax/.If you receive the items and find them not fit, please let us know and we will offer you the solution.
We have sent you a message via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
I ordered two shower curtains on November 28th and never received them. I have communicated with them numerous times! The tracking number said I received it on December30th. I got a text and went outside and nothing around. I went down to the locked mailboxes and nothing. Contacted the company numerous times and no results they said it not their responsibility! I feel it is because I ordered on line and have never had a problem before! I will never order from this company again! I just wanted what I paid for!
Dear Debbie,
We are sorry that you have not received the parcel.
We shipped the order on December 15,2016 and as shown on the tracking website it was delivered at your address on December 30,2016. In this case we did send the parcel but it was lost locally. Normally customer should make a claim to the local post office.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
So as of now, I have placed 6 orders through this website. I have gotten each order before it was supposed to have gotten here, and all the items were there in good working condition. All the dresses and shoes I have purchased are gorgeous and I cannot wait for the weather to clear up so i can wear them around!
Customer service has been friendly and fast in responding. On my first order I accidentally ordered the wrong shoe size, so i privately messaged them and asked if they could change the size. I was answered within 24 hours and told that while it wouldn't show on my end that it was changed, they would send the right size. When my order got here, they all fit perfectly!
I ordered a dress on nov 13, when it didn't arrive by Christmas they said wait until Jan 20 before they'll look into it. It's now jan 26, and they are offering me a partial refund. When I requested the item reshipped to me they said it was no longer available, yet they are still selling it, and accepting payment for it on their website. Accepting payment for something they know they don't have with the intention of giving s partial refund for it later it fraudulent!
Dear Sara,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
I ordered 3 items, 2 shirts and a dress, figuring if they were awful, then I really have only lost $35, so lets give it a try. I generally wear a 2x in most items, but after comparing the measurements of the Rosegal items to standard US sizing, I ordered a 4x in all items. I paid for expedited shipping (the site said 7-10 days) and received my items in 13 days. They did send a tracking number on the same day that I ordered. After reviewing, Rosegal shipped my items the day that they were ordered and they left China two days later. The items were held in customs for 3 days in the US, so the delay in receiving my items wasn't at all the fault of Rosegal, but rather US customs. My items were of average quality, but for the price I didn't expect heirloom pieces. One shirt was too small, I would say closer to an XL American, but it was $8, so i will just pass it to my sister. The other two items fit decently well, one shirt the sleeves are a little tight, but not enough to stop me from wearing it, and the dress was great, really cute. I will order from them again, just be sure to check the measurements online and order to those, not the stated size.
Rosegal did not reach out to me in any manner that reflected my complaint and they never explain the double charge and I will never order from them again
Dear Brenda,
Thank you for your review.
We Rosegal are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosegal.com/
We will never risk our reaputation to charging more from our customers. If you think you are overcharged, please send us the proof of payment and check with your card company about the details. We will surely help you to investigate.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I ordered several shirts from this site and I understood the shipping would take a little longer. I was so disappointed when I got the order. One of the shirts looked nothing like the shirt advertised. The shirts were sewn poorly whereas the sleeves were too tight and the torso too large-obviously they are haphazardly thrown together using whatever remnants they may have. Very poor quality!
Dear Nancy,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page. If however, you believe the product is not as decribed, or that you may have received the wrong item, contact us immediately and we will offer you a solution.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you.
Rosegal Customer Service Team
Absolutely love this site. My first and second online clothing shopping experience. The clothes are a great quality. They are different and unique. The measurments is how I sized myself, and I gave myself a little extra leeway as they are chinese sizes. Everything fit well, a little large if anything. Seeing these bad reviews makes me wonder about ordering again. It did take a while to get my orders, up to 3 weeks, but that was no different from other items I've ordered from China. They did offer free premium shipping on one order and then we had to pay at the door for the courier, I'd always take standard. Everything else has been exceptional!
I ordered small size, brown in color fit & flare double breasted coat. But some parts of the coat are faded. Looks like it has been stock for quiet some time so that is why its already fading. Please I need a refund for this.
Dear christine,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I ordered 2 bathing suits & paid additional for 3-7 day shipping. I'm going on vacation in 13 days. I'm afraid that I will not receive them in time. Also I followed their sizing chart. Now I'm worried that even if do receive them, they won't fit. The confirmation said I would receive an email when shipped. I placed my order 2 days ago & no email
Dear Mary,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We kindly ask that customers wait patiently for their orders.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
I bought two shirts from rosegal that were supposedly in my size and I received the size I ordered BUT they were two to three or four sizes smaller. Would not recommend this site - if you return you have to pay shipping both ways!
Dear Dianne,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Diane,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team