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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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RoseGal has the best prices and quality of products. I love comparing at Rosegal, all the products I ordered have been better than I expected, the size is accurate, the quality according to the product description, the product pictures are a true reflection of what I get.
I ordered and payed for my item 23 days ago. The status is "prosessing"
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My order did not arrive after two months. Whenever I contacted Rosegal, they had excuse after excuse. They are very nimble at dodging refunds via PayPal and will tell you to wait until precise dates at which your resolution rights with PayPal expire, etc. Then they will send you on wild goose chases to the post office only to find out there was no tracking info. This is a shady business! Do not order from Rosegal!
Dear Carol,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I ordered a bathing suit and it did not arrive even after the expected date. I was in contact with the rosegal staff and they are processing a full refund. Although it sucks that my cheap bikini didn't show up, at least I'll get my money back, hopefully.
Dear avery,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
I ordered 2 items back in May. It's the end of July, still nothing. I tried to track the packages, no luck. I spent 30mins trying to contact customer service to request a refund only to be further frustrated when I received a canned auto reply that basically told me I'm beat. There doesn't seem to be any actual customer service. Just a scam to collect money.
Dear Cara,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
I ordered a halter top dress; I usually don't order clothing online, but this looked so cute. However, I was disappointed; the zipper stuck, and the chest gapped open in a very unflattering way; it just didn't fit right. As of today, Rosegal refunded my money to PayPal, sent me a nice note, and told me I needn't bother shipping the dress back. So I will donate it, per their suggestion. And I am upgrading my one-star review to three. I didn't care for the merchandise, but their customer service was more than satisfactory.
Dear Erica,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I ordered a really pretty top a week ago. On my Rosegal account it says processing waiting for payment. The payment was processed from my account the day I ordered I have messaged 3 times. The phone # I guess is no good. I have had no response. I was looking to continue to order from this company. But I gueeeeesss not.
Dear Jan,
We are sorry to hear that you are experiencing some issues.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
If you cannot see this ticket, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
We look forward to helping you.
Rosegal Customer Service Team
I am aware that the items I'm purchasing are from China, so the only part I don't like is the waiting game. But otherwise, I always order a size or two larger than what I normally wear, and everything is perfect and as described. If you don't mind waiting a few weeks for your order, then this is the place to shop if you're a single mom on a budget like me.
Rose gal honestly amazing me with their quality of clothing, shipping, and customer service. I was highly satisfied with my order. I would recommend this website to anyone trying to buy decent swimsuits for reasonable prices or even more.
Clothes fit perfectly. I love that you get rewarded points for your purchases to be used to save money on your future purchases. If you need to contact Rosegal for any reason, you can be sure they will answer your email in a timely manner.
I bought some light-up sneakers. The light switch didn't work and once charged up they SMELLED ABSOLUTELY TOXIC and made me sick. I am still trying to air out my house and I am nauseated.
Dear Caryn,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I have never had a problem with rosegal your clothes are amazing quality prices are excellent customer service is amazing and your items come quickly in the mail worth every penny to shop with rosegal so happy with them I don't shop anywheres else
I have always had a great experience shopping with RoseGal. Their service and customer relations are very good. I will continue to shop with them and have told friends about them
I ordered two swim suits in May and still have not received my order. The phone number does not work and no one will return my emails! However, they had no problem taking my money! Scam!
Dear Heather,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
I used this site to purchase a dress for a bridal shower, well two to be exact. The processing said 3-5 days, 10 days later my order was still not processed. Contacted customer service and told me I needed to choose an item that processes in 3-5 days, which I did. Boiled down to that I selected another dress, it did arrive just in time for the shower. However im still waiting for a refund for a dress I cancelled weeks ago and I'm not getting screwed on a refund. The dress I opted to get was cheaper than the origional price of one of the two dresses I origionally purchased and now I'm only getting back not even the cost of one dress. I contacted customer service again and the said they could only refund me back $19 and some change and gave me a 10% coupon code to use on a future purchase. What a joke. And still waiting for my account to reflect a refund. Will never ever buy anything from them again and I suggest you head the warning from all the other bad reviews. I should've looked into this first but was desperate to find a particular dress. Lesson learned I guess.
Dear Amber,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
Ravie de ma première commande sur le site.
Les délais annoncés sont respectés quand les stockes sont disponibles.
En cas de question, le service client est très réactif.
Je passerai une nouvelle commande sur ce site.
Thank you for a wonderful experience. Got my order in a week. Shopping was fun and easy. The site is easy to navigate.
My experience with Rosegal has been good. Fast shipping, excellent customer service, quick responses.
I ordered a swim tankini set to take with me to the beach this summer. Set arrived with great timing. Fit perfectly and looks better than expected.
Good quality ítems, very fast shipping, low prices and so kind treatment. Really glad with my order. I recommend this webside a lot!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alla,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team