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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Заказывала два платья, осталась очень довольна. На сайте внимательно отслеживают отзывы покупателей. В моём случае было небольшое не соответствие в описании платья, за это компенсировали начислением баллов. Приятно радует возможность получать бесплатные баллы каждый день и накапливать их, чтоб потом использовать для покупок. Кроме этого всегда есть скидки на товары всех категорий. Спасибо Роза Гал!
How and where do I return clothing? Ordered 2X and cannot get one arm in the tops. Absolutely not true to American women's sizes.
Need return info
I ordered a top from this site and received the wrong top, wrong color and it had a tear in it. Tried to call them, it rings and goes to ringing busy. This is every time I have called at different times and on different days. Tried to "live chat" but they never answer. Not a great way to get business. I will never buy or recommend them. I am very disappointment in this site.
Dear Gerry,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you.
Rosegal Customer Service Team
MY daughter ordered three swimsuits and learned a lesson. The swimsuits are totally incorrect sizing for the average american woman and the shipping time is too long.
The phone number listed is set to disconnect once called.
Total waste of money and time.
Always take the time to investigate before your purchase.
Dear melissa,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I am so angry. I definitely should've done more research on this company, I was just so happy to see a sight that offered vintage dresses that I was put off guard. I paid for 5-7 day expedited shipping. I receives my clothes 3 weeks later. Also, the quality was worse than crap. Not to mention I want to return my clothes and get a full refund because the clothes I ordered were way too big (don't tell me to check the size chart, because I did). They make it really difficult to return my clothes, and get the full refund I deserve.
Dear bob,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I like this online store and the prices are good. The variety of clothes are terrific, and the shipping very fast, for sure I will buy every time I can.
Ordered few vintage and lace dresses. Delivered on time and the products were same as described. Im satisfied with my dresses. Planning to order few again. :)
BEWARE! I just got a call from DHL delivery service stating that I have to pay duties and taxes in the amount of $37.15! The first time I ordered from Rosegal I believe Canada Post delivered it and there was no duties and taxes charged. Now this makes what I bought from Rosegal too exspensive and so therefore never again can I buy from them and that is a shame. I already made Rosegal aware of this huge issue.
Dear Debbie,
We are sorry that you have had to incur local customs issues.
Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/.
We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.
Thank you,
Rosegal Customer Service Team
I ordered 3 bathing suits. It took 3 weeks to receive them, and they are all way too small. I found their "customer support" phone number that rings once and then hangs up! I tried to submit a "ticket" to ask how to return the items I ordered. I had to choose the subject for my order but the subject I needed was not listed. I could not submit the ticket without selecting a subject that did not relate to my question. What con!
Dear JA,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I received my order, I ordered the correct size but it is miles to small, be aware the sizing is not correct. I take a 16-18 and ordered X3. It is too small and I can't do anything about it except give it away... Apparently it is my fault... Expensive mistake...
Dear Judi,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
It's very frustrating to wait and wait for an order. This has happened to me three times! I contacted rosegal many times and in the end you hopefully get a refund. Why order something that will never get to you? I will not be ordering from rosegal ever again. Very undependable. Just know you are taking a risk when you order.
PAIN IN THE A. I ordered a dress in june and still havent received it, the tracking status hasnt changed since 1st july, every way i try to make contact either gets ignored or even when chatting online to customer services the conversation gets lost! Not happy at all!
Dear heather,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I placed my order on rosegal on June 14th, I ordered 6 bathing suits.
I received 4 of the bathing suits on June 29th, they came in small, thick, quality plastic bags with zippers and the logo "Zaful" on the front.
The quality of the bathing suits definitely exceeded my expectations for the price I paid.
The sizing is as the website stated in their sizing charts.
Be careful when ordering sizes though, as some of the dimensions for the bathing suits were different for each style. For example for one suit that may have been a size small, another suit may have been a size medium but had the same dimensions as the size small suit.
I am a size 32C cup and usually a medium (size 3,4, or 5 pant or 26 inch waist depending on the type of pant) bottom but I fit a small or medium in the suits I ordered.
Although I am still waiting for 2 more suits to arrive I am quite pleased with the ones I have received, you just have to be super patient on the shipping and understand that they are being sent from China which will take longer to ship than normal.
And for the price being paid, you can't have the highest expectations for customer service.
For my 6 bathing suits I only paid $103 and that price is including shipping, handling, and duty.
I recommend ordering from this site as long as you're not in a rush to receive your order.
If you are ordering bathing suits for a vacation give yourself at least 2 months just in case your order takes longer to arrive.
Dear Allyson,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Rosegal is an amazing online shop, I ordered lot of things and I love everything, the have great products at an incredible price!
Dear Miriam,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I needed a wedding outfit quickly and cheaply. After checking reviews I decided to try rosegal and was able to put together and attractive outfit including accessories. I paid a small fee for faster shipping and was very surprised with the quality for the amount I spent. The items where much better than I expected and I will definitely be shopping there again in the future.
Dear Porche,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I ordered a bikini from here a size small. I ordered 6/7/17 if as fast shipping so it would be here by the 4th of July. AND IT JUST NOW GOT HERE TOTALLLY RUINED MY PLANS! I paid 11 extra dollars! ALSO THE TOP "SMALL" FITS LIKE A LARGE. TOTAL RIP OFF
Dear Taylor,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
This was my first time shopping on Rosegal, and I am super satisfied with the service and the product. I bought two beautiful and well made dresses. The package arrived quickly and the shipping is free!. If I ever receive something that is not sized appropriate, or I want to return for any other reason, Rose Gal is VERY easy to deal with. I am already planning my next purchase. I recommend this store to everyone!
Dear Vera,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
RoseGal est mon nouveau favori pour faire du shopping!
Leurs vêtements sont parfaits pour la taille commandé.
Qualité & Bon prix sont leur point fort.
Faire du shopping pour moi et mes proches,
Très facile avec RoseGal.
Acheter chez RoseGal est si beau & de grande qualité...
I have tried to message them constantly through phone email and Facebook their customer service line doesn't even ring but one time before it hangs up their Facebook Messenger says an error page all this is is a scam do not waste your time they've been taking money out of my account for the past 2 months and there's no skip a month anymore but there's no money in my account either they are joke I want my money back and I want to cancel this stupid membership
Dear Aleia,
We are sorry to hear that you are experiencing some issues.
We Rosegal are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main pagehttp://www.rosegal.com/
We are aware that we we need to improve on some aspects, but we will never risk our reputation to charging you more.
About this issue, we need more information to check the details. We have sent you a personal message regarding your issue in our ticket system.
Please kindly login to your account to check this and reply to us.
We look forward to helping you.
Rosegal Customer Service Team
Love the products, had issues with a few items and customer service was great! I got a dress for my best friend's wedding, perfectly priced and I'll be able to get lots of use out of it! So excited to wear it!
Dear Liz,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nancy,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team