business logo of Rosegal

RosegalReviews 6,117

1.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rosegal?
grey star
grey star
grey star
grey star
grey star

Rosegal Reviews Summary

The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,117
value
1,044
shipping
1,124
returns
738
quality
1,008

We monitor reviews for authenticity

Illinois
1 review
3 helpful votes
Follow Beatriz C.
Unfollow Beatriz C.
Send Message
Share Review
Report Review

Internet Sites are worth a shot!
July 29, 2017

When I first decided to shop at Rosegal I heard about it from a blog I follow and I was a bit skeptical since I didn't know much about it. But I decided to give it a shot. You never know about something unless you give it a try. So I decided to shop at Rosegal and my first purchase was a Hoodie Jacket... now the sizing is a bit off since it is from a foreign country but they have a size chart to help you out. Don't Freak Out! It's true the price is inexpensive and it's free shipping. Now it really depends what you order. Sometimes you get things soon, other times it takes a while. Be prepared! As for my order ever since the 1st order their customer service truly has gotten better. If you have an issue Rosegal will gladly help you and work with you to resolve your issue.
Give Rosegal a try!

Date of experience: July 27, 2017
Washington
1 review
3 helpful votes
Follow Juanito M.
Unfollow Juanito M.
Send Message
Share Review
Report Review

I ordered sever products paid for them and never received my product. I contacted rose gal and they would never reply back to me. They charged my credit card, but never sent me my items. I am furious! In my eyes ROSE GAL ARE LOW DOWN DIRTY THEIVES!

Date of experience: July 27, 2017
rosegal r. Rosegal Rep
over a year old

Dear Juanito,

Thank you for taking the time to write a review.

We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.

We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team

California
1 review
2 helpful votes
Follow JOYCE E.
Unfollow JOYCE E.
Send Message
Share Review
Report Review

Shipping
July 29, 2017

No. You get what you pay for and that is about 3 months later... $#*! dont oreder it if there is not a date of delivery. Ordered a 4th of july shirt on may 22nd and still haven't recieved it dont order from these people

Date of experience: July 27, 2017
rosegal r. Rosegal Rep
over a year old

Dear JOYCE,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

We have contacted you via the ticket center, please check and reply us.

Best regards,

Rosegal Customer Service Team

California
1 review
2 helpful votes
Follow Laurie M.
Unfollow Laurie M.
Send Message
Share Review
Report Review

Bought several things, and the size chart is wildly off. I am a 2x in every store Ive ever been in. Here I used the size chart and ordered a 4x. When it came it was too small and was very poor quality. I tried to use the support site to get it resolved, and didn't get any where.
Beware! If the price and look are too good to be true... it is!

Date of experience: July 27, 2017
rosegal r. Rosegal Rep
over a year old

Dear Laurie,

We are so sorry to hear that you have been experiencing sizing issues.

Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.

Many thanks,

Rosegal Customer Service Team

Illinois
1 review
4 helpful votes
Follow Karen G.
Unfollow Karen G.
Send Message
Share Review
Report Review

Never Order!
July 28, 2017

I ordered a swim suit in May and I am still waiting for it 2 months later. But my money was taken rather quick! 10-25 business days for shipping has come and gone. Getting nothing but the run around when I ask for a refund for something I never got and no longer need. Cant even track the package so they have no idea where it is and never offered me a replacement, only wait another week and contact them again for a refund.

Date of experience: July 26, 2017
rosegal r. Rosegal Rep
over a year old

Dear Karen,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

We have contacted you via the ticket center, please check and reply us.

Best regards,

Rosegal Customer Service Team

Oklahoma
1 review
4 helpful votes
Follow Kim W.
Unfollow Kim W.
Send Message
Share Review
Report Review

First order was great. Right size wonderful pricing, order on time. Second order was ordered end of may and still dont have. I have contacted them several times to be given a shipping number that cant track. Dont know i would order again.

Date of experience: July 26, 2017
rosegal r. Rosegal Rep
over a year old

Dear Kim,

We are sorry to hear that you are having issues with regards to your delivery status.

With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.

We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.

If you have any more questions about your order status please contact us via our Support Center.

Many thanks,

Rosegal Customer Service Team

France
1 review
1 helpful vote
Follow Marina m.
Unfollow Marina m.
Send Message
Share Review
Report Review

Bonne expérience
July 26, 2017

Très bonne surprise à l'arrivée de mon colis, la taille des habits correspond parfaitement, j'adore le fait qu'il fabrique des grandes tailles. Car peu de site le font. Donc plutôt satisfaite de mes achats

Date of experience: July 26, 2017
California
1 review
1 helpful vote
Follow obey j.
Unfollow obey j.
Send Message
Share Review
Report Review

RoseGalLover
July 26, 2017

Rose Gal is the place to shop for some nice lace front wigs. I bought mines from Rose Gal and it arrived very fast and was shipped secure. It's long, soft, and bouncy. I LOVE IT! I will be shopping at Rose Gal Again.

Date of experience: July 25, 2017
Illinois
1 review
5 helpful votes
Follow Jane C.
Unfollow Jane C.
Send Message
Share Review
Report Review

I was very excited to finally receive four of the five items I ordered today (I had anticipated the slow delivery based on the comments I'd seen). Sadly, despite the fact that I can wear almost any 3X right off the rack at most stores, none of the items I received came close to fitting -- not one. I couldn't even get my arm in the sleeves. I am VERY disappointed that their plus-sized items do not run true to size. I submitted my online "enquiry" (sic) and received an acknowledgment, but it's pretty clear from the way the page is set up that they make the returns process as cumbersome as possible. I am expecting a long wait and a lot of arguing before money is restored to my credit card.

Date of experience: July 25, 2017
rosegal r. Rosegal Rep
over a year old

Dear Jane,

We are so sorry to hear that you have been experiencing sizing issues.

Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.

Many thanks,

Rosegal Customer Service Team

Hungary
1 review
1 helpful vote
Follow Robertina K.
Unfollow Robertina K.
Send Message
Share Review
Report Review

Rosegal is great!
July 25, 2017

I think rosegal has a very effective, easy-to-use searching method. I got the products I ordered absolutely just like shown in the pictures. I like the bonus system very much. :)

Date of experience: July 25, 2017
Honduras
1 review
0 helpful votes
Follow Joss R.
Unfollow Joss R.
Send Message
Share Review
Report Review

RoseGal better than what we think
July 25, 2017

I love this site they always send me what I ordered and the quality is just great. I love their products and their service is the very quickly to respond to my concerns. I been buying from their for more than a year now. I a won't change this site, I love it! And i love that now they have iphone cases

Date of experience: July 25, 2017
France
1 review
1 helpful vote
Follow F H.
Unfollow F H.
Send Message
Share Review
Report Review

Very good first experience
July 25, 2017

I was looking for a long sleeve swimsuit and found the perfect design at Rosegal, also very cheap.
Shipping was not expensive at all and the item arrived in about 2 weeks to Europe.
The item was a good fit, for the price it's an amazing product.
They have a lot of vouchers/coupons, unfortunately I missed a 15% discount the first time (it's my fault), so pay attention to that:)
I'll definitely order from them again!

Date of experience: July 25, 2017
California
1 review
4 helpful votes
Follow Michelle P.
Unfollow Michelle P.
Send Message
Share Review
Report Review

Ordered a dress and a shirt on 4/17/17, my mother died (fortunately, she was revived and is doing okay), but, long story short, I got busy and forgot. Emailed and asked where my stuff was and "Hulda" referred me to terms of service which states; (paraphrased) if we don't send you your stuff in 3 months we keep your $" I wouldn't even recommend this company to people I really don't like just because I don't want the 'Gals to get the revenue. Look forward to reading about their insolvency in the business section.

Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2017
rosegal r. Rosegal Rep
over a year old

Dear Michelle,

Thank you for taking the time to write a review.

We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.

Please note that delivery have a two-month deadline. Technically, customer is responsible to report to us this issue as soon as possible.

We have offered you a solution via our Support Center. Please check this and reply back to us.

Rosegal Customer Service Team

Thailand
1 review
0 helpful votes
Follow Liudmyla S.
Unfollow Liudmyla S.
Send Message
Share Review
Report Review

Love It!
July 25, 2017

Super store, an excellent choice of goods of all sizes and for every taste, excellent support and very fast delivery, I recommend it to everyone!

Date of experience: July 24, 2017
Rosalyn F.
Barbados
1 review
3 helpful votes
Follow Rosalyn F.
Unfollow Rosalyn F.
Send Message
Share Review
Report Review

A SURPRISING EXPERIENCE
July 25, 2017

I have always seen the name Rosegal popping up all the time on face book, but i never paid it much mind. When i did peep at it one day, i said to myself, these clothes can't be real and so cheap, so i never bother to give it a try. One evening i came in from work, and my good family friend was at me, and showed me some things she had bought from Rosegal, and i said to her for real, so i decided to give it a try, all like now, she had one order, and i think this is my 7th order for the year 2017, Of course there where a few hiccups along the journey but i hang in there because of the service given to me. I must say though, if i have a problem, i always get a quick response to help me find a solution, I am always asking questions, and they always reply, very positively , i must they they are helpful, to me it is like a friendship between me and them, it is like family. When i read some of the reviews, i often wonder what happens with these people or where do they live, that some of the experiences sounds so horrible, while for me that is the opposite. Life do have its ups and downs and nobody is perfect, so i givein, that sometimes you will become angry when things dont go as you expected. I do trust them to deliver and improve on their service, all of these problems, will bring growth and a better experience for others as well. I must say it is a joy to shop with them. and i look forward to doing much more, i must say i never let the little ups and downs deter me from shopping, because they answer me so quickly and is very kind and willing to go all out to help, Good service i must say. I can go on and on. but i think this is enough for now. Thanks for the experience and i always tell others about Rosegal.. There is always room for improvement and i trust you will continue to improve. Thank you once again, i am a satisfied customer, despite the negative reviews of some.

Date of experience: July 24, 2017
New Zealand
1 review
1 helpful vote
Follow Sharon R.
Unfollow Sharon R.
Send Message
Share Review
Report Review

Happy customer
July 25, 2017

My shopping experience at Rosegal was a good one. My expectations were met tenfold. Customer service was really good. Products I ordered were true to size/fit, and true to pics as well. Made very well, looked styly. I am of large proportions in build and to find something that actually fits and looks lovely is a big plus for me. Communication was excellent, letting me know each step of where my item/s were. Delivery time was an unexpected 10 working days, which is real fast, compared to other websites I shop at which vary between 3 weeks to 2 months, and then to be disappointed, then deal with poor communications. So Rosegal you rock, would definitly shop there again

Date of experience: July 24, 2017
Canada
1 review
0 helpful votes
Follow vimal k.
Unfollow vimal k.
Send Message
Share Review
Report Review

Rose gal
July 24, 2017

Best shopping experience. Fast delivery and the best quality clothes. I will always shop from you guys. Thanks.

Date of experience: July 24, 2017
Connecticut
1 review
4 helpful votes
Follow Jill B.
Unfollow Jill B.
Send Message
Share Review
Report Review

This site it bogus. Beautiful clothes that are cheaply made. I got all excited looking at all the gorgeous clothes that they had. I had a cart full of stuff and was almost about to purchase over $200 in new stuff when i realized that there "4X" is a US 22... or even a 20 at times.
I'm sorry, but if your a REAL plus size lady, a 4X is NOT A 22! Thats just insulting and ruined my whole outlook on this site.
HUGE DISAPOINTMENT

Date of experience: July 24, 2017
rosegal r. Rosegal Rep
over a year old

Dear Jill,
We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you.
Many thanks,

Rosegal Customer Service Team

Minnesota
1 review
6 helpful votes
Follow Debra R.
Unfollow Debra R.
Send Message
Share Review
Report Review

DO NOT USE SITE
July 26, 2017

I order two shirts and received one unseen on the sleeves. Am in the process of getting a refund to PayPal which is asking me to send back to china which would cost me more if not double what I paid- No good seller DO NOT USE I am still fighting with paypal

Date of experience: July 24, 2017
rosegal r. Rosegal Rep
over a year old

Dear Debra,

We are so sorry to hear that you have been experiencing sizing issues.

Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.

Many thanks,

Rosegal Customer Service Team

Colorado
6 reviews
6 helpful votes
Follow Janet G.
Unfollow Janet G.
Send Message
Share Review
Report Review

Rosegal my new "go to" store
July 25, 2017

Rosegal has beautiful clothing and accessories that I love and find at a great price. They offer free shipping on all orders so I am only paying for the clothing that I purchase. Their orders generally take about 10 days to get and they always send tracking on all of my orders. Customer support is friendly, courteous, and very helpful and they get back to me within 2-8 hours of asking my question. I love the plus size fashions they have and have currently ordered 4 times over the past few months from them and have had no issues. I will continue to order from them as I like all the choices they offer me (size, colors, styles, and variety). Rosegal is my new favorite clothing and accessory store and I tell my friends about this company when they complement my outfits. I have not been disappointed in anything that I've ordered and I'm looking forward to seeing their fall clothing line. Love this company and all they offer.

Date of experience: July 23, 2017

From the business

RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.