RosegalReviews 6,117

I placed an order on November 24 and was promptly charged on my Visa Card. After several attempts to Live Chat, Message, and call this company... I've come to the conclusion that I will never do business with them again. I still have not received the item as of December 22nd. I was told they didn't put a tracking number on it. Well, how long should I wait for this package to never arrive? Nobody will give me an answer from this company.

They have such cute clothes to lure you in, but DON'T BUY FROM THEM! I ordered and paid for tracking 3 weeks ago. You have to email Rosegal support to even get the information you need to track it with. (By the way, they use Postnl.) Postnl states my order was "delivered unsuccessfully" 3 times. The problem with that is I've had other items delivered just fine to this address, AND there was no notification of any delivery at my door, the office or mailbox. I contact Rosegal yet again only to be told to contact my nearest post office, who of course, didn't have my package. Now I'm waiting on a refund... Please save yourself a headache. It's not worth it.

I bought from them and had a positive experience! Yes, the sizes are smaller than US sizes, but they provide ample info on sizing on the website - they give equivalent US-sizes and more important the measurements - they even state that "one size" fits up to US-M (and that is on the smaller side of M = if you are M towards L, don't buy it!)... why some people don't pay attention to that before ordering, is beyond me... Also, the items do take a long time to arrive but the shipping is free = items come by ship most likely, not airplane. We all know that cheep prices and free shipping does not equal best quality and fast arriving time! Mine got here within the specified time - I knew they will take a long time when ordering and did not panic before getting them :D. And yes, my order did not include 2 items, so I sent them a message. They replied within 2 business days to my questions, but in their message board - so make sure that you keep that confirmation number they provide when you submit your claim, because that's how you can see their feedback (not in your email). I was told one of the items shipped separately and should arrive (it did) and that they can refund the other one (because is out of stock momentarily) or I can choose something else of equal value - I opted for refund and they did!... but again, communication is via their claims/message board not email!

I wish I could give rosegal *******001 star rating. It is just TERRIBLE. After THREE MONTHS a, I still haven't refeived my package (USA). I decided to pursue requesting a refund for the products I made. I made two separate orders on the same day so I requested for both orders to be refunded. One order was 45.84 USD. INHAVE SERIOUSLY BEEN EMAILING BACK AND FORTH WITH SOME WOMAN NAMED 'REGINA' for three weeks now trying to get a refund for only one order. She continues to email me back asking if I'd accept 40 USD FOR MY ORDER!?! What the hell is that? Um. No! I will NOT ACCEPT 40 dollars when I clearly paid $45.84. What a quack of a company. I have tried to call the number on the website, but it is ineffective and doesn't get a person on the phone! I am beyond infuriated with this company, the entire process, and lack of integrity this company has.

Ordered something & its been over 4 months. Contacted custamer service 2 times & vr got emailed back. My order says its shipped but i have yet to receive anything. Very po'ed about the service.

Don't buy anything in this website, you can wait for your things to arrive forever, never will come, never gave you your money back. Always an excuse to deal with the costumer. Completely disappointed. Don't waste your money. Its cheap and its a scam they don't said that it comes from china and later when you claim your items they tell only that you didn't paid an insurance. Wtf. When you paid an insurance to buy clothes? Two months and nothing. Let everybody know. This websites are appearing on facebook corner and seems nice clothes and cheap but its to steal your money... be aware

I WILL NEVER ORDER FROM THIS COMPANY AGAIN. I ordered 2 pairs of the boots online (Just Advertised) and received an email that they are on back order. I wont receive them until January sometime. They advertise things that are not in stock. I have no gift to give BUT rosegal got their money. I think this is a scam. TRY to call the phone #. That's a joke. Go to their "Chat", thats a joke. This whole thing is a joke. Don't order unless you want it for "next" christmas. I didn't have luck with them... Never Again!

They sell merchandise that comes from overseas. What they don't tell you is that their sizing is not like ours. I ordered 3 blouses and deliberately made them a size abouve what I normally wear. It took almost 60 days to receive and I tried tem on a few weeks later and low and behold, they about 2-3 sizes too small (obviously it is Chinese sizing-where they came from). I have tried to contact them since Nov. 18th and have left my info. Including my phone # and they have not answered me at all. I want to return them but their so-called return policy is none existent!. Don't buy from them!

This is the worst company ever. I created an account and purchased 6 items right away. They never sent me a password so I could track my order. If I read the reviews first, I would never do business with those stupid and cheaters. Ii spent more than one month sending email for them to provide a password for me, Pearl always replied that s/he would ask a colleague to reset the password for me, which has never been done. When I finally received the package, few items were missing and the items received were not similar with the pictures they have in the website. This is robbery and Rosegal's owner should be sued and judge for stealing people's money.

It's been nearly 30 days since I have placed my order and I still haven't received my goods. Their website says this:
After we dispatch your goods, we will email you a tracking number for the courier company (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from our warehouse in China and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not sent out your order yet. Please be patient. Most orders take 1-3 days to complete the verification, packing and dispatch process. If you require additional information on the location of your order, please open a ticket in the support system (at support.rosegal.com) quoting your order number(s) and we will assist you.

After I sent a complaint the reply was this:
Thank you very much for your ordering from our company.

Sorry for the late response.

We have dispatched your order on December 08 and you will receive the case within 7-25 business days(=15-35days). As you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.

Sorry for not calling back. Because we are not the same subsidiaries with the phone call service.

Thank you again for being patient and understanding.
Best Regards,
Rose

So... uh... something isn't right and I and so unhappy. They made sure to withdrawal money from my account though. It in fact was done a few hours after I placed my order. I will NEVER order from them again and I've told my friends and family to steer clear from their website as well. The get a BOO and two huge THUMBS DOWN from me!

After 7 days my order still read 'still processing'. Tried to submit an e-mail request - have not received the promised answer within 24 hours. Live chat never seems available and their phone lines in the US and the UK are never available! Starting to think using this company was a real mistake, should I checked the other reviews before - you need better customer service than that to do business in the US! Will update if I ever figure this one out... credit card has been charged. Truly disappointed because the items looked very nice.

If I could leave no stars for this company, I would! It has been over 50 days since I ordered my product and they now finally tell me they are out of stock. My only options are to get a coupon for 1 1/2 times of what I paid to order something else or to do an even exchange. It is now too late to file a dispute with Paypal! Thanks for nothing Paypal--thought I was safe. I tried to wait as explained in their policy for an overseas shipment. Doesn't give a person much confidence in purchasing anything. DO NOT order from Rosegal. You will be out your money.

Wow, incredible how bad all these reviews are. I baught a t shirt after I read theses reviews and now regretting it. I will have to put a stop payment on my pay pal. Why doesn't someone shut this crappy company down. I wont buy from them. I don't think anyone at that company really cares about the complaints or something would have been done to prevent all the bad reviews. You think they would straighten out their company.

I am a very patient person. So the delivery time didn't bother me. Although it doesn't fit me in the way that it is in the pictured. I still love it! These Earrings are beautiful and look vintage. They are not too heavy and I love the color of the jewel piece on them. Thanks, rosegal! I will order more in the future!

Junk is all i can say... You get what you pay for. The jewelry was broken when I got it and customer service is a joke all they do is send generic messages they dont read you complaint. NEVER EVER BUY FROM THIS COMPANY... If you do be prepaired to wait about 6 weeks or more for you junk also

I ordered two bracelets and two bags from this company just a day ago or so for my mother for christmas. These reviews are honestly concerning due to the price i paid. I am hoping that the concerns are just within clothing and not accessories but if someone could review on accessories it would be most appreciated. I used expedited shipping, but with these reviews I feel concerned about whether or not my items will get to me in time. Hoping for the best though, as everyone makes mistakes. Im hoping that if it is not what is promised, returns will not be as difficult as it has been for some of you. Optimistic for the moment :). Also, how am i supposed to track my items if my number is considered invalid and if it is international does that specify that they use usps or what company? Really wished I would have looked more into this before paying but I suppose I got overly excited for christmas.

I purchased a hoodie from them, and what I received looked nothing like the picture or description on their website. I looked into returning it, but you have to pay the shipping costs and they'll only give you a partial refund of you money. I'm very disappointed with this company!

Do not even think of purchasing anything from this store. I ordered a jacket which on the website looks lovely. After 6 weeks it finally arrived. Where to start! It is a much lighter blue which can be forgiven as colors in pictures are not always accurate, however it is so badly made... none of the seams are straight or match up, there is frayed stitching all over it, no seam has been finished properly, there is no lining inside and the trim is damages and in places falling off. I obviously complained was asked to take photos which I did then offered only 20% of my money back. I know this store is cheap so you dont expect top notch quality but what I received was just horrendous! The only way I may get my money back is to return the item to china where it has no doubt been made in a cheap factory/sweat shop and then they will look at it. It is not worth my time, packaging and shipping costs to do this... the jacket will be posted to trading standards with a link to their website and hopefully something will be done about this misleading sham of a company!