Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
This company is absolutely horrible at customer service. They say they are committed to resolving the issue but basically they are going to keep responding to your issue (in my case damaged clothing) with "can you send a picture?" or "we can refund you $4." I finally got someone to give me a return address and directions but they just said "the cost of shipping it back isn't worth it. You should take the $4". They took forever to respond at first, until I filed a dispute and then I got responses from 5 different people asking what the problem was and could I send pictures (again). Horrible, horrible store.
I have ordered 3 separate orders from this company and I do have to say I love all their clothes and how cheap they are. I also have always done the fast shipping though yes it is usually $10 more than regular shipping but I always get them in a week. I have always received a tracking number in my email and I use it to actually track them. I think a lot of people don't realize we are buying stuff from a different country where stuff is made for women that live there which is their sizes and height. So yes when you order stuff always check the size which tells you exactly what size to buy so then you are not buying something that is too small or to big. At the bottom of every item it will tell you how to compare your height, the length of your arms, the size of your waist and bust line. By me doing this I get great service, all my stuff on time, everything fits me and I go back and keep buying more. I have received everything from leggings, shirts, hoodies, dresses and accessories. If something was to look cheap or they do not have the exact size I did not buy it. Just be careful always read the sizes and make sure that they match so they will fit you and always do the faster shipping and you will get them in a week. I hope this helps to give people a better shopping experience.
I wish I would have read reviews BEFORE ORDERING...! I ordered and PAID a month ago and my order is still "processing". God only knows what I'm going to get and when and Customer service is a figment of my imagination because they don't have customer service. UGH!
Dear kellee,
Thank you for informing us about your shopping experience.
I wish to start off by telling you that we are extremely sorry about your problem.
We have send your order information to your ticket T40334950457. Please check it and wish your reply.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
We will strive even harder to improve the shopping experience for all of our shoppers.
Best Regards
Rosegal Customer Service
Absolutely the worst company I have ever done business with. I received my order, which came from CHINA. There was no paperwork included which would have enabled me to immediately send it back. The sweater is poorly made and ill fitting.
The order was placed 10/29. I sent an email to rosegal and received a response that not only did not make sense merely thanked m e for my response Response to what!?!
I h ave tried again and again. Still nothing. Do not do business with this company. The customer service sucks!
Dear Nina,
We thank you for providing us with important information about your situation.
Let me start by apologizing for your experience. We really want to make this right.
Could you check your order number? Because the number you have gave us is not completed. Please check it and then send us. Then we can check your order and give you the solution. Wish your reply.
We want to apologize for any and all inconvenience caused.
Best Regards
Rosegal Customer Service
Omg am nervous after I place my order I haven't even get a tracking number, should have read the reviews before, I called the number which is a magic jack which is not in service what the $#*!.
Dear Karlene,
I wish to say thank you for providing valuable feedback to us.
We're very sorry for your concerns and the issues you have raised.
We have checked your order and you have just made your order on December 28th.The address may be not right in your order.So we have send you the confirmation to your email. Please check it and wish your reply.
We did not live up to our own expectations and want to say how very sorry we are.
Best Regards
Rosegal Customer Service
Do not order from these cheap clothing internet sites from China. They change their name every couple months because they keep getting horrible reviews. By doing so, they can trick you into buying from them until people catch on. Just don't.
Dear mary,
We are so sorry to here that, there must be some misunderstanding between us.
We will be very appreciate it that if you can tell us your full order number(invoice ID) if you did ordered from us, we will deal with it for you.The Order number you provided is not exist.
We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. But it will be better if you can also respect our company. We have only one name, that is rosegal.
Best Regards
Rosegal Customer Service
The website is a complete waste of time and a bunch of scammers. I placed an order the beginning of Nov and my items still have not arrived. Customer service is a complete waste of time as well as incompetent. It seems almost impossible to receive a refund for items that were never received. Totally cheated and disgusted at these scammers.
Dear friend,
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders.
They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
As you choose the slowest shipping method, it will take a little longer.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Rosegal Customer Service
I wish I could give them 0 star review, Plz, be carful, they are lairs and what you see is not even close to what u get!
I bought some stuff and they are sooo cheap and damages and they do not take it back!
DO NOT ORDER FROM THEM
Dear friend,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal Customer Service
Absolutely amazing jewelry and beautiful accessories! I bought an accent belt to wear over my dress and its perfect! Outstanding prices! Couldn't believe the savings!
Extremely impressed! I always have a great experience shopping online with Rosegal. There is a huge variety of items all so very stylish. Very easy to chose what you want, in the size and price range you're after. I have shopped 4 orders since September and will continue to do so. So far what i've ordered is exactly what i expected, great quality. Very secure and the support team are there with a very prompt response. GREAT service, value & Quality. Shipping is fast also. Haven't returned anything, cos i don't need to. Cannot fault Rosegal!
Ordered a product back on 12/8/2014 as a CHRISTMAS present. It is not processed thru DHL until 12/22/2014. 14 days later. Now today, 12/24/2014 my CHRISTMAS present is not due to arrive until 12/29/2014. Poor customer service, poor processing, POOR BUSINESS! I have been looking and looking for the owner/president of RoseGal and cannot find him/her. All I found was thousands of posts of how bad their business is. Thanks for ruining Christmas RoseGal, may you have Merry Christmas and a "GOING OUT OF BUSINESS SALE" in EARLY 2015. Close your doors and save people the grief of doing business with you!
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
Ordered 3 items from Rosegal in November. It's 12/24/14-Just left my post office for the second time in 2 weeks. The postman told me they have no idea where my package is, and Sorry. The postman told me to contact the sender(Rosegal) to file a claim.
Dear friend,
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders.
They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Rosegal Customer Service
Worst place to buy something from.
I ordered something Nov. 11th, and i still have not received it Dec. 24th.
Waste of money and no gift to give to my mom for christmas.
I tried calling, there phone is off.
I tried their service, no one can help me, after 40 DAYS of waiting for this gift, they tell me to wait or try my local post office.
I do not recommend at all! THIS website is a pure scam
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
Very disappointed. I ordered this nice clip and a pair of pants over a month ago. They were supposed to be here by now. They're for a wedding in a week and now thanks to losing my money on this site and not getting my package. I have to find new things for the wedding. Very dissapointing.
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you.
Best Regards
Rosegal Customer Service
After reading all these's reviews I need to find some that can broadcast is national with the news all over the world so people can stop buying from these creeps it got to be a law against that for real if I can get y'all to sign a petition against what happened to us we have been rip off and rose gal need to be put in prison for what they are doing, if its a law against steling of any kind it should be the same for their country. I made my order in December, 1/2014 and I still haven got nothing. I contact the better Business Bureau n customer protection and I was told that they never heard of this s company. Look who with me if u read disclose and u agree email me and sign a petition against rose gal better yet look me up on Facebook
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
But I have checked it for you and find that the order number is not exist. If you did placed the order on our website, hope you can tell us the correct order number. We will deal with it for you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I love Rosegal. I am slowly collecting all of their jewelry, you really can't beat the prices and there are so many unique items to choose from!
These guys suck! Order placed on November 14th. They tell you that the items are not in stock 2 weeks later now it is Dec 23rd still don't have my items still no refund just excuses from Donna. They want us to close the dispute through Paypal. This is the only way I will get my money back. They still have the same items up for sale on sale on their website but I still don't have mine. Seems kinda fishy huh! I would avoid this company at all costs! Don't waste yout time or money this place is a rip off!
Dear friend,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
We processed the refund for this order. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal Customer Service
I am really satisfied with my shopping with Rosegal. They have plenty of cute clothing and accessories for really good price. The service was good. The quality of the products are proportional to the price, which is fair. I have ordered about 30 articles (dresses, leggings and accessories) and received them in 3 separate packages, in a few weeks. They were all in good condition. By looking at the size charts for each item, I was able to order the right size for me, even if I am used to buy in US size (take the time to measure your size!). Whether you are looking for something to party, or something casual or formal, you will find something for you. :)
I called customer service re: the sizing is to small. They asked me to take pictures to prove that it was to small. I said that If they were ordering clothes from my country and they were to big I'd just refund them and wish them well. Very unprofessional and bad connection. I'm giving clothes to my grandkids and just lesson learned. Also only go through PayPal never directly. Awful...
Dear friend,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention. Best Regards
Rosegal Customer Service
I don't know why all the bad reviews! I ordered two shirts and received them in five days. Yes I paid for expedited shipping but it was worth it and the shirts fit perfectly. You always take a risk not trying on cloths and if you don't pay extra for fast shipping then expect to wait. Plus I was able to track the whole shipping process on dhl till the time they got to my door! I would def order from them again
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rosegal,
Thank you for taking your time to write your review!
I want to start off by apologizing unreservedly for your problem.
We have send you the solution to your account of sitejabber. Please check it and then if you have any other question, please don't hesitate to contact us.
We want to apologize for any and all inconvenience caused.
Best Regards
Rosegal Customer Service