RosegalReviews 6,117

DO NOT order from this rip off POS company! I've been a month trying to get a order sent to me and another order was missing a dress my daughter asked for this Christmas. I can't get on their so called chat line because it never works. Their number goes to a message saying they can't take any calls! Each time I use the one resource they provide. Sending a complaint ticket I get nothing back! I am out over $60 and two very upset girls that asked for items/clothing for Christmas and never received them. I hate these people and will never buy from them again. I suggest you NEVER do business with them. THEY SUCK!

The clothes looked like cheap imitations from the ones in the website photos. The material was so low quality it looked like the fabric used to make clothes for b arbies. The only item I might have gone out in public in was a one size fits all leggings that only an anorexic 10 year old might fit into. Seriously save your money and don't spend one cent on that scam company.

I don't usually review places but this one takes the cake. I had the same experience as everyone on this website. It took FOREVER to receive my order, at least 10 days longer than promised and the item is NOT what was pictured. I could even put up with that if it wasn't 4 sizes too small. I wear a large or a medium in everything I wear. I ordered large because I'd rather it be too big than too small. I'm not even sure this is a large for a Chinese woman! A little warning about the sizes on the website would be USEFUL.

DO NOT I REPEAT "DO NOT" ORDER from this site. I ordered 4 hoodies for my daughters for christmas and they were the size for a 7 year old. TRY to get a refund... what a joke!
Send back ONLY by Flat shipping box from post office, NO OTHER COURIERS. I spent $86.18 on the order and to return the merchandise would have cost me $80.50.
Totally a scam, RIPOFF

DO NOT ORDER FROM ROSEGAL. Like the other reviews here, I placed an order for a sweater (order ZZ************** was in the email I recieved). I paid with PayPal, immediately. The email says upmtom25 days for delivery, and indicates shipping on December 4. I have not received the item. I am unable to submit a 'complaint ticket' bc it requires a login, and every time I enter mine it says invalid. The phone number listed *******485 says the magic jack customer is unavailable. This is a total scam!

Ok, now I am very nervous after reading these reviews. I was leary when I ordered from RoseGal in the first place! Placed my order for the perfect blouse I found about 2 weeks ago. Had to purchase a tracking number, which I did not do. OH NO, Will my blouse come or not? Will it be the blouse I ordered? My experience this one time will determine any further purchases from this company.

The clothes are 10 times too small (I'm 5'7", 145 lbs & I gave the jacket to my 13 yr old toothpick niece), materials STINK and are EXTREMELY poor quality (a zipper broke the second I touched it) & their response was "please keep", ver batem.

Ok, I have read the reviews and I have a thought, did anyone take a look at the tiny models wearing the clothes? What I am saying is that if the blouse is one size, and the model is tiny, then use common sense to make realistic decisions. I used that approach and am thrilled with my purchases for my North American body type. I will totally buy from Rosegal again!

I just received a jacket I ordered from this company, but when I went to review it on their site, it wouldn't let me as it said I hadn't bought it yet. It made me doubt the other reviews on there are genuine. On the plus side the jacket was very cheap, but on the minus side; the jacket description says it is cashmere, and in the details it says it is made of cashmere. However, it is just a fleece made of synthetic material. When it arrived the posting label declared on the outside of the parcel that it was 35%rayon and 65%cotton; so not even a hint of cashmere there. It makes out the company is located in the US, but it seems to operate between the UK and China if you look at the facts pages. The actual jacket has no labels at all in it, so no washing instructions or anything. My parcel came straight from China. It took about two weeks to arrive which is OK, but going by this item, I would not feel confident to order again as the description does not match the item to a proper level.

If I could give no stars I would. This websiteis a joke. The clothes and descriptions on the site do not at all match the real items. Poor quality and took over a month to get here.

NOT A LEGITIMATE BUSINESS. DO NOT ORDER FROM THEM. I placed an order on 11/21 and received conformation that might items had been sipped soon after. Today is December 30 and I have not received anything. I made contact through their website, a "Maria" responded stating that my items will be shipping soon (mind you I received a shipment confirmation email 3+ weeks prior). When I clarified the discrepancy in their communication, she back pedaled and said that it has been delivered but that it would not arrive until Jan. 26-28. If I didn't receive it then, then they could refund me.

DO NOT ORDER FROM THIS SITE.

This is the worst online company to buy from, no wonder the prices are so cheap, save your money DO NOT BUY FROM ROSEGAL.COM
They take months to ship your merchandise or not at all
They deposit the money asap with no product
Their is no contact by phone just email
Customer service is Majic jack #
No return and refund as stated they provide partial even if you don't get the product
BUYERS BEWARE
This is an actual email I am still battling with the company
Maria
I still have not received my full refund, I contacted customer service and it states its a Majic jack # that mail box if full, I see where this is going and i have reported your company to the guarantee seals you have listed. It's been four months no product, upon delivery like your company states in your refund policy. Its states if the item was received... I got nothing after waiting 4 months, just empty promises week after week that turned into months. I want my full refund to be done with your company. My last alternative is to have a petition with customers that are unhappy with your services to spread the word, social media is great for that. The fact that we are going in this manner Maria your company is forcing me into an uncomfortable spot. All I ask for is my full refund so I can close this account and be done with Rosegal.com. Maria
I am pending my refund, I will inform Bank of America of the charges and push forward in any way possible even to consider legal advise.

Thank you

I ordered a very cute baggy knitted sweater form this company. It was supposed to be one of those long, way past your bum kind of sweaters that are super warm. I got it and my 5 year Old daughter could have worn it. I measure it ad it was 19 inches in length. One arm was shorter and fit tighter then the other. I contacted the company and they asked me instead of a refund if I could "just please keep the sweater" are you kidding me. I don't want it and cannot fit in it. What a joke. WORST COMANY EVER

DO NOT PURCHASE FROM THIS COMPANY! I purchase a cream color coat with a lace trim at the bottom on 12/20/14 and received the item six days later. The coat was not as the pictured and the button hole was stitched too small. I emailed the company and provided pictures of the defect and their response was "Use a knife to make he hole bigger". WTF?!?! I requested a refund and a shipping address to return the item so, we'll see what the next excuse will be.

I ordered a white coat for my future Daughter In Law (now Daughter in Law) to wear over her wedding gown on 27 December. I ordered the coat on 10 October. When I was going to cancel the order the company told me that the coat had been shipped on 10 December and that I should have it by Christmas. The wedding ceremony is over and the order still is not here. When I tried to track the order, it turned into a ticket and I still do not know where this coat is. I have e-mailed to cancel the order. More to come...

Things look great in a picture. Unless you are a runway model don't order from here. Ordered 2 XL blouses. Had to wait 30 days before I even received them and when I did my 5 year old Granddaughter could maybe ware them. You think your saving money but they got you because you sure can't return them..

Don't waste your time or money. The items that you order will be SIMILAR but will not be the EXACT pictures you see their models wearing. Wrong size? Too bad! They won't send u another one even though they messed it up. Also, you want your money back? No chance! UNLESS YOU pay the shipping charges... even though it was THEIR mistake. YOU have to pay... AGAIN! The customer service is ALWAYS offline and even when you do catch them, they beat around the bush and stop responding. I will be reporting them to the BBB along with the thousands of others.

I ordered 4 bathing suits from this company all in XL as the site says to order larger. 3 of the items came in XL but the 4th item was a M. I informed them of this and they asked for me to send a picture of the size label and suit. I did. Then they ask for the SKU. I got it off my order and gave it to them. Now every response says I must take a picture of the SKU but it is nowhere on the suit and the package it came in was a clear baggie with nothing on it. They say I must send a picture of the SKU but as they don't put it anywhere that is impossible. This was their error not mine. I don't want a refund because I don't like it - THEY sent the wrong size. Quite a scam to require a picture of the SKU and then make sure it is nowhere to take a picture...