Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered 4 sets of jewlery, (could have been 5 or 6, its been so long now i dont remember) on Decermber 2,2014 and still have not received anything. I read how long their shipping takes and it says up to 25 buisiness days. Its now January 6,2015 and been way over 25 days and still have not received anything. The day I bought the jewlery I made sure to keep my receipt and tracking number. I have been trying to track it now from fedex, to UPS to china tracking and Hong Kong and they all say my tracking number is invalid and I know for a fact its not cause I have the receipt and have re entered it in many times. This site has more 1 stars than 5, obviously this site is a joke (especially since everything on the website is dirt cheap)! I am very unsatisfied especially cause I was so excited to receive the jewlery cause it was sooo cute, but I will never again come on this website again knowing its all a rip off
Rosegal is a great website for low priced but pretty good quality merchandise. It is fun to shop on this website as everything is affordable and different. The only thing I would like is if the shipping was a little faster but I do understand it is coming a long way. I have been very happy with the merchandise I have gotten. Everything fits right and lasts for a while. Thanks RoseGal!
This is the worst company ever to order from. They told me if they gave me 20% discount on a item that looked nothing like what I ordered if I would keep it, and then said if I returned it I would have to pay 15% for restock fee "ludacris"! Beware if your planning to order from them it's a scam. My review is below -0. This company is the pits.
Dear Tony,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Hope you can tell us what is wrong with your order, we will check it for you and if it is our fault, we have no problem to deal with it for you to your satisfaction.
We have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best regards,
Rosegal Customer Service
Is it possible to give zero stars?
Absolutely vile material. Cheaper than cheap.
Look nothing like pictures.
Attempt to work out how to return the revolting items and find returns are not accepted unless something is wrong with the items.
I happen to think everything is wrong with them. However I'll be unable to return them and get my hard earned money back.
I warn people to NOT purchase from this site.
What you think you'll get is not what you actually get.
No way to run a business.
Wish I'd read the reviews before I purchased. What kind of online internet site does not accept returns and give refunds?
Am very annoyed.
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We will be very appreciate it that if you can tell us your full order number(invoice ID), and tell us the problem with your order. We will check it for you and will be fully committed to resolving it to your satisfaction.
Best Regards
Rosegal Customer Service
Wish I had found this review website before I ordered. My shipment left on 18th October, here we are 6th January and still no order.
Countless communication with them with no satisfaction. I waited the obligatory month before emailing, only to be asked to wait another week and check my post office. I returned mail, explaining I had waited a month, and checked my post office and that I have been receiving other orders with no problem.
They reply - please confirm delivery address ( which I did in my initial email) and recheck your post office. 6 weeks had passed by this time. Then I was asked to wait until the 15th December and get back to them! Which I did. They responded asking for more money to track an item. I am not happy. No goods, no refund, and continual runaround with response to my email - II feel like they are hoping I will just give up.
Dear Michelle,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will check it for you to see what happened to your order.
Best Regards
Rosegal Customer Service
The clothes are small, made for kids it seems, the quality is poor. Shipping is free which is good, but it takes a month or more to receive them. I had made 2 separate orders in early December 2014 within minutes of each other. I received the 1st order December 29,2014 and received the second order Jan. 9,2015 even though the orders were placed minutes apart. I got an email from Rosegal not long after I made my purchases telling me the address they had for me was incomplete on one of my orders, even though the address for both orders was exactly the same when I checked to make sure I had indeed given the correct address. I will probably not use Rosegal again, I will do my online shopping in North America, Rosegal clothes do not come from North America, not sure where they come from but the labels on them are not in English. I was only satisfied with one item out of the 6 I ordered. The black cardigan I ordered was very nice and very soft, we will see how it makes out after being washed, although small. The sweatshirts are very small also and very poor quality. I guess when it comes down to it the prices are cheap because the clothes are cheap. You get what you pay for! I will have to give these clothes to a very small adult or child, the sleeves are too short for an average sized small adult. This was my first time buying online and I have learned to be very careful who I purchase items from.
Dear friend,
We very much regret that the issue has occurred and are fully committed to resolving it.
We have checked it for you and find that we shipped all the items out. But as you choose the flat rate shipping, it will take some time to you.
All estimated/typical delivery time are derived from real world data collected from past orders.
They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Rosegal Customer Service
After my post in January rosegal reached out to me and "tried" to fix the problems I was having. Not only was is impossible to reach them or have them respond to you... They act like they care. Do not be fooled. They are there to take your money and run. I ended up giving the items away to s p me one who could fit into them. Stay away from this company
Dear friend,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal Customer Service
I freaked after reading all the terrible reviews. BUT, I got my stuff. I am not sure what all the fuss is about people - YOU PAID PENNIES ON THE DOLLAR. As the saying goes: you get what you pay for.
YES - it took 30 days to get my (1) sweater (3) shirts (total cost under $60US)
YES - the clothes run small.
YES - they are cheaply made, they were cheap to buy - DUH!
And YES - they are exactly what I expected.
The clothes from Rosegal, once you finally receive them, look nothing like what are pictured on their website. I ordered three Hoodies that, in the picture, were oversized hoodies that came just above the knee. They were "one size fits all". All three hoodies arrived and were cheap material and did not come close to fitting. They fit my 12 year old daughter who is a size 10-12 youth. Ridiculous! Never will I order anything from this company again.
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you.The Order number you provided is not exist.
Best Regards
Rosegal Customer Service
Bought the items around Nov 20th. Its currently Jan 5th and I haven't seen a package. I contacted the company and they are unconcerned with the amount of time its taken to get. Rediculous. I should've read the reviews
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
DO NOT ORDER FROM Rosegal.com... it is a joke! I ordered 7 items and only received 4 of the items... 1 which I can actually wear because the Med. Sweater I ordered is actually the size of an X-Small (US sizes). The clothing doesn't have any tags inside the garments and the quality is beyond cheap! I did not receive an invoice with my order, which seemed pretty sketchy and did not get a response when I emailed the company about my missing products! I do not expect to get the rest of my items, however I a watching my bank account VERY CLOSELY to make sure nothing suspicious happens, since this website is a JOKE!
Dear friend,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal Customer Service
Horrible experience. My mom ordered a coat for me for x-mas it was poorly made, and too small (it was a medium and i usually fit in smalls). The cost to return it was the same price as the coat itsself! Products are all made in China... The company doesn't care about your satisfaction. DO NOT BUY ANYTHING FROM THEM!
Dear Kiersten,
Thank you for being kind enough to tell us about your experience!
I want to start off by apologizing unreservedly for your problem.
We have send your the solution to your ticket, the ticket number is T40954059210. Please check it and wish your reply.We want to solve your problem as soon as possible.
We want to apologize for any and all inconvenience caused.
Best Regards
Rosegal Customer Service
I ordered a sweater over two months ago and haven't received it and will not be issued a refund. Their customer service is awful, all computer based and I have yet to speak to a person. On 12/12 they said wait one more week. Then they said I have to wait till January 10th! This company should be ashamed of themselves!
Dear Danielle,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
I have checked it for you and find that as you choose the slowest shipping method, it will take a little longer. Also sometimes there is a delay with the post office and customs.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Rosegal Customer Service
I orders and paid for a large order. I have not received it, and the shipping company has no record of the shipping number I was provided. I think "FRAUDULENT" Is the best way to describe this PIS company. Don't buy from them. A very bad decision I made, buying from them!
Dear Alyson,
I wish to say thank you for providing valuable feedback to us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We have send you the order information to your account of the sitejabber. Please check it and then wish your reply.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We did not live up to our own expectations and want to say how very sorry we are.
Best Regards
Rosegal Customer Service
It takes long and isnt great material because it is cheap. Were just Americans and are all to spoiled to see that. The sizes are not whay you want because we are all bigger then the small girls over in that country. If you dont want to have to wait a month or two and want high good material clothing then spend an extra 100$ or stop being so $#*!y and except what your money paid for
Dear friend,
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you.The Order number you provided is not exist.
Best Regards
Rosegal Customer Service
GARBAGE
Dress ordered--------would not fit a six year old
Scarves-------wrong color
Owl earrings-------blue and green stones---instead of brown
Knit top---supposed to have fleece sleeves----some sort of fuzzy cheap knit?
Too costly to return
No bill in package?
Dear Carol,
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing for your experience. We really want to make this right.
Could you check your order number? Because we can not find it according the number.It is not completed. Wish your reply.
Once again, I want to restate our apology to the customer for their experience. We will work hard to rectify this issue for them.
Best Regards
Rosegal Customer Service
I order two items in this website. First of all, it took a while to arrive. In fact i have forgotten all about it already.
Next, the quality of the item is unsatisfying. It doesn't look anything like in the picture which is really really enticing.
I initially placed so many in my shopping cart just because I got carried away because of its fashionable styles. But then i thought i should try out couple of blouses first and see the quality. Well, it was disappointing. It has nothing that resembles what's in their website. The quality is so poor.
Just be warned but it's entirely up to you. I do not recommend this webstore.
Dear friend,
Thanks for your order.
All of our customer orders are shipped directly from China， it is a long distance also you choose the slowest shipping method, it will take a little longer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
THIS IS THE WORST COMPANY. I ORDERED A SWEATER ON 11/14/14 AND STILL HAVE NOT RECEIVED THIS ITEM. THEY REFUSE TO GIVE MY FULL AMOUNT OF MONEY THAT I SPENT. DO NOT ORDER FROM THIS COMPANY SCAM.
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
It took over 2 months to receive my 3 items. Which was OK, and I understand knowing that it was free shipping and closer to Christmas. I was just very disappointed in the quality. Two of the items I purchased were white color, and they are so see-through I cannot wear them at all. It looks ridiculous. The stripe long shirt I got is cute. Really weird size though and short on the arms. Even though I did follow the size chart when I ordered it. I really wanted to like this company because there were a lot of cute things I wanted, but I'm glad I didn't waste too much of my money and now I know.
Dear Stefie,
We want to thank you for telling us about your situation.
I would like to start off by telling you that we are so sorry about your problem.
We are sorry for your problem and we have send you the solution to your account of the sitejabber. Wish your reply.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Best Regards
Rosegal Customer Service
BEWARE! This place should be illegal! Took over 2 months to get my order. The coat is junk... XL and it fits my 9 year old. Asked about return and they told me it would not be worth my cost to do so! Offered me store credit. What a joke!
Dear Dana,
Thank you so much for your important feedback.
First, I want to start by saying how sorry we are about your problem.
We have seen your order and send you the solution to your account of the sitejabber. Please check it and wish your reply.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will check the details for you.
Best Regards
Rosegal Customer Service