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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Yes, I need to return products and I've sent in several requests for a return authorization and no one is answering me. I'm beginning to think this company is a rip-off. I figure if I don't hear from them soon, I'll post whatever bad reviews I can to every site I can.
Rosegal was very quick to ship my purchase. The dress which I bought was of very good quality, and it arrived as depicted. Very good customer service and communication. Would definitely recommend them.
I did a review about Rosegal because I thought that my items were taking to long. I can't remove that review and had to make this account. All the items I got and they were what I expected. The items they could not send the money was refunded to my payment card. I am very happy and ordered again and it was great. Excellent customer service. Have no fear and please disregard my post about waiting to long and it seemed to be lost. Great place to shop and great prices and neat items! Easy to contact them. FOR SURE WILL SHOP WITH THEM AGAIN.
I received items that were not as advertised however, in response to my initial negative review, Rosegal.com immediately refunded my full purchase price. I am appreciative that my money was returned timely and without question.
Dear Charlene,
We are extremely sorry for the disappointment.
We offer the detailed measurement chart for each item. About this issue, We have opened a ticket and replied to you personally.
Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Horrible business - Placed an order in June, I called the second week of June to ask where about the status of my product. 3rd call by the way, this time I received a call back. The customer service rep asked for my credit card info again I explained I had already paid with paypal. He said he needed it again. At this point I explained this process was to involved and I just wanted to cancel my order. The customer service rep exclaimed "F*%# Y%#!" and hung up on me.?!?!?!?.
Dear Rachel,
Thank you for notifying us of your complaint.
We have received your payment by paypal and your order was shipped already, as such it cannot be cancelled now.
Your case has been taken cared of by our support team. Could you please refer to your ticket?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Please do not order from this company. Product arrived promptly, but it was of such low quality that it is worthless, fit for the garbage bin.
Dear Paivi,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Placed an order in mid May, I called the second week of June to ask where about the status of my product. 3rd call by the way, this time I received a call back. The customer service rep asked for my credit card info again I explained I had already paid with paypal. He said he needed it again. At this point I explained this process was to involved and I just wanted to cancel my order. The customer service rep exclaimed "F*%# Y%#!" and hung up on me.?!?!?!?.
Dear D C.,
Thank you for your feedback.
We have confirmed your payment now. I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I do not know why no luck to others, but to me my orders are very lucky - I'm so happy with my purchase!
I will never order from rosegal again. I should have lisented to the customers who wrote the bad reviews on this company. Rosegal you need to inform your customers that the clothes you make is only in china sizes and not usa sizes. The clothes are sown way to small. I don't want a refund because I am not wasting another dime on this BS.
Dear Pamela,
Thank your for your message.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
About this issue, We have opened a ticket and replied to you personally. Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index?st=1.
Yours sincerely,
Rosegal.com Customer Service
This is a good place to buy gifts for my family! Gifts from here always impress :)
I ordered a swimsuit and sunglasses a month ago and my shipping still says "no shipping details." It's summer now and I don't have the swimsuit or sunglasses for what I bought them for. Have a feeling I won't receive them until Summer's already over and I think I lost my money. Will never buy from here again.
Dear Blair,
Thank you for your message.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I hope to continue to get good products from your website. Thank you!
Hello I sent e-mail to the Rose gals and they already refund money and I do not have to sent the items back. I satisfied that Rose gals care and tried the best to responsibility in the mistake, I will shopping with them again because they have a lot beautiful and hope they continuing to improve the services and products, a lot of nice and beautiful products, you can set a big more prices and use nicer materials people still want to buy and shop with you, if they get beautiful and nicer fabric, same as me.
I order 3 items and it came with wrong size, wrong color and customer have to pay for sent the items back, What I did wrong, I buy some thing with your company and pay for full prices, the one did mistake is your company but I have to pay for your mistake
And I was buy some items before some of them same cheap but actually you got very bad quality fabric and saw are not good at all. The items just look nice in the website and in real? I think if they services and use low quality fabric like this I might never buy any thing from them again
Dear Noi,
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement chart for each item.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index?st=1.
Yours sincerely,
Rosegal.com Customer Service
I like your work, guys! Thank you for a wonderful pajamas! All at a decent level!
I Ordered 3 items and paid extra to have my items within 5 to 7 business days. 2 weeks ahead of when I needed the items... They sent only 2 items this way and then shipped third item (dress I wanted the most) the very next day by a slow boat from China... every other online company I have dealt with always honoured the shipping method I paid for, whether it was shipped in one or more shipments... really screwed up my schedule and had to find a replacements dress for the occasion. I was offered 5% discount on next purchase... why would I buy from them again? Or offered a 3.00$ refund. My order including shipping, exchange, customs and duty came to 120.00$ CAD... not impressed and 3 weeks later item tracking still showing same message on route with China post... Too bad their service sucks because the product is not bad for price.
Dear Roberta,
Thank you for taking your time to write your review.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Recently I ordered quite a few times and I want to say that this website makes some success in terms of establishing the speed of delivery and quality of products. Respect!
I wear a size medium US, before I ordered it I read about Rosegal sizing, thankfully I ordered XL and the items fits. So buyers beware. If you weare medium buy XL... for folks wearing anything larger than a medium rosegal merchandise won't fit.
I m very happy to find this site, the products are wonderful, thanks.
I ordered larger than I normally would and got things clearly 3 sizes smaller than I wear. It also took 4 weeks to get it but I was expecting that.
Dear Nancy,
I want to extend my sincere apologies for the problems you have experienced.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
About this issue, We have opened a ticket and replied to you personally. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I Love Rosegal! I have ordered at least 5 times from there and Yes, the items are on the small side BUT it is to be expected coming from China. Each order has taken some time to get to me BUT it has always came. The quality has been great for most items. I placed an order for Christmas (for my 4 daughters) and they loved everything I bought for them. One daughter even asked me to pick out ALL her birthday gifts from there. So I ordered her two full outfits jewelry included. Was very pleased with everything! I will continue to order from there. Thanks Rosegal!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marie,
Thank you for taking your time to write your review.
We reply to all tickets within 24 hours. Here is our warranty terms and policy about size http://www.rosegal.com/warranty-return/.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service