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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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These orders are just fabulous if you consider the price. They arrive in about 2 weeks and some look absolutely stunning on me and even make me appear skinnier. It's a great experience to try and take your chances.
Received a blouse that was soiled. Support website is a running circle rather than needed info for return and refund. They expect me to pay shipping again to get my money back! Never Again!
It's been a month since I've heard from this website since ordering. Nothing has shown up and the tracking info they gave me is incorrect. This website is a scam and I warn you to not order from here.
Dear Mitch,
We regret that you cannot track the order.
Please kindly note that the order was shipped on 2016-09-02 and the estimated shipping time is 7-15 business days.
As shown on tracking site the information is normal. Our team has reviewed your complaint and offered you the tracking information in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
I haven't even got a tracking email. Its been 8 days. Ive heard nothing from them
Dear Hector,
We apologize for not shipping the order yet.
Due to the item you ordered is a hot sale and there have been significant supply issues with the manufacturer.
About this issue, We have opened a ticket and replied to you personally.
Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
I ordered two items from this site and picked priority mailing which was listed as 3-7 days it's been 15 or 16 days and I've yet to receive the items that I spent my hard working money on regardless of the cost... If I don't receive my items within the next few days I'll definitely be contacting the authorities and hiring a lawyer to get down to this and find out if this website is a scam that's just taking people's money... As I read the reviews this pretty much seems like a scam. I regret ever spending a dime with you guys
Dear Elander,
Thank you for your feedback.
Please kindly note that you choose Priority Direct Mail which is not 3-7 days. As shown on the tracking website the package was delivered on 2016-09-15. I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal Customer Service
So I made a purchase... received a shipping confirmation with shipping tracking number. This is not trackable. Does not exist in the system. Tried to call the number to them several times. First they were closed. Then I had to leave a voice message. Then you couldn't get through. Either busy signals or message that my call can not be completed. First thought. This is fraudulent. Still unknown what is going on with my order as I'm still working on this issue.
Dear Kim,
Thank you for notifying us of your complaint.
The order was shipped out on 2016-09-03 and the estimated shipping time is 7-15 business days. We have sent you the tracking information and the solution in the ticket about this order.
Can you check and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
They give me a tracking number, but it is not available when I go to the page and try to see where my order is. I talked to DHL to see if it was something with them, and it wasn't. What's going on? I have been calling to all the phone numbers they have, I was going to talk to someone in the ''Live Chat'' but it doesn't work. I'm starting to think that you're stealing my money. Please, I need to talk to someone about my situation, WHAT'S GOING ON WHIT THIS SITE?
Dear Tomas,
We are extremely sorry that you cannot track the parcel.
We shipped the order on 2016-09-08 and the estimated shipping time is 7-15 business days. About this issue, we have opened a ticket and sent you the tracking information in the ticket.
Can you check and reply us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
Horrible, never got my dress. Cannot get in touch with anyone... Horrible! My daughters party came and went! No dress, forget it now. I want my money back!
Dear Stacy,
I want to extend my sincere apologies for the problems you have experienced.
As you choose flat rate shipping which usually takes 15-25 business days for the package to arrive, the order is still under transit since we shipped it on 2016-08-19.
We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I received product that was defective in many ways. The shipping label says product was shipped from your return department which makes me believe that it was returned once before because of the defects and you still reshaped the product to someone else (me). Also I have found 2 phone numbers to contact your company and both go directly to recordings stating that your not receiving messages. This is not the type of business I thought I was purchasing an item from. Please contact me immediately to resolve this issue... *******@hotmail.com or *******903
Dear Kim,
We deeply regret for the item issue.
About the warranty, you can check here: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
"WOW"
Ever Since I Joined This Site,. I Just Fell Deeply in LOVE!
This Site has so many Different Wonderful Items To Choose From.
And The Prices Are Unbeatable.
So Far I Had NO Problems Out Of This Site.
Now Shipping Does Take a Long Time, But So Far I Have Received Most Of The Items that I have Purchased. And I have Purchased a lot of things. And I still have some of my orders on its way to me. And I am Tracking Them All.
And The Items That I Have Received So Far,. I Am Enjoying Each And Everyone of them.
I Am Very Pleased With This Site, and I wish that I have Known Of this site Sooner,. Because I would have saved so much time & money on Christmas, Birthdays, Baby Showers, Mother's Day, Father's Day, etc...
So I am glad I know of this site now and I LOVE IT! And I will Be Doing Most of my Shopping
Off This Site For Now On.
And If/when I Had Any Issues or Just Questions,. Then I didn't have any problems what-so-ever getting a hold of someone.
So Yes I am a Happy Camper!:-)
Thanks!
Really disappointed. The quality looks great until you receive it. The hand bag was nothing like tge picture. The dress i ordered was short and not long. The shirt lookedclike a piece of cloth with two holes in it for arms. Would never order ftom here again.
Dear Natalie,
I want to extend my sincere apologies for the problems you have experienced.
If you are not satisfied with the items you received, you can check here about our warranty: http://www.rosegal.com/warranty-return/
We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I ordered a pretty pink top. It took forever to get here never thinking it was coming from China. Then when I hung it up in front of one of my newest tops in a size three, it's about six inches shorter. I did order it in a four x big mistake. It won't fit plus way to short. I will never order again! Lesson learned!
Dear Karen,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products for a refund or exchange. Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Could you please tell us the order number and the email address?
We are sorry for the frustration this has caused you and we will surely offer you the right solution.
Yours sincerely,
Rosegal Customer Service
Horrible services to me this is a fraud I order online on 8/27/16. I paid the oreder costs to have my item, It is now the 9/10/16 and I still have not received my order. I received an e-mail saying that my order was shipped and the tracking shows no found, I also tried to do live chat and is a lie that thing don't work I called them no answer or the magic whatever is not working so forget it DO NOT ORDER FROM THIS COMPANY.
Dear Jacqueline,
We are sorry to hear that you have not received the order.
Could you please send us your order number and email address that we will check for you?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
I really loved the 2 tops I ordered especially the Black with Lace I ordered a 3XXL but it fits my daughter she is a size 14 and the Blue Lace top is so out of shape I'm not very happy if I had realised they were not Australian sizes I never would have ordered them which is a shame because you have beautiful clothing, I thought of sending them back but the price of postage was not worth it it would have cost more than the tops
Dear Elaine,
I want to extend my sincere apologies for the size issue.
Please check our warranty terms and policy about size http://www.rosegal.com/warranty-return/.
We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I really like this web, the clothes are beautiful, good quality, and have bought many times and the service is very good, everything comes perfect, good prices and I love the free shipping, it makes more definitely buy.
I've seen RoseGal get a bad wrap for various things, but my experiences have always been really pleasant. I think this is summed up by smart buying. You have to know that clothing coming from Asia is going to fit smaller then what people are used to in the US. I always buy a size up, pay attention to the reviews for the items and I've never been disappointed. I just recently purchased a bikini and its absolutely beautiful. I have about 10 and its definitely my favorite out of all of them now! If you go with the free shipping don't be mad when things don't show up for a while. I usually do that but this time I needed my order to come quickly and paid for the basic shipping and it arrived in days via DHL. They have made major efforts to improve the quality of their product as well as customer service, so I'll keep returning again and again!
Rosegal is where I can go to get stylish clothes at a good price, with good quality. I am happy overall with my experiences with Rosegal. I would recommend this site for stylish clothes and good service.
Rosegal has a wonderful customer service department that is always there to help with any questions. I can always get what I need and they never disappointed you.
Awesome customer service and good quality for its price. I absolutely loved it! Would definitely shop on Rosegal again!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nina,
We wish to let the customer know that we are extremely sorry for their disappointment.
Kindly check our warranty here: http://www.rosegal.com/warranty-return/ and please rest assured that we will try our best to improve this in the future.
We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service