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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Everything i ordered came perfectly, i didn't even needed to email them or anything, it took about 2 months, but it was in the estimated time that they gave me. I truly recommend this site because of the prices they offer, but you probably need to stick to products with reviews if you want to be really sure that you are not goin' to have any problems.
I bought 4 shirts from them. I got them in after finding out that I could not track my order.
When I got my order in the shirts were all two sizes to small. The shirts are also very cheap made. I guess it makes since coming from China. I will never ever order from them again. If you are smart you will take the warning and do the same. They should be closed done.
Ordered a sweater about 2 1/2 weeks ago from them when they said it would take 7-14 days to get in. Still waiting. I also ordered two of the same thing on accident and they said they can't refund me until my order is shipped. So I'm 95% sure this is fraud and I'm pretty disappointed in it.
Dear Jack,
Thank you for notifying us of your complaint.
The order was delayed due to the stock issue.
Your case has been taken cared of by our support team. Could you please refer to your ticket?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal Customer Service
I have ordered a winter coat from Rosegal. When it arrived, I realized that this coat too thin without any lining. But this was my smallest problem with the product. The size was to small (before I ordered, I checked the sizes on the webpage), a lot of extra material, sewing hung from the coat and my favourit problem was that the buttons were too big compared to the holes, so I couldn't button up my coat :D I have never bought such a terrible quality like this...
Dear Emese,
Thank you, we always welcome feedback from our valued customers.
First, I want to start by saying how sorry we are about this issue.
We offer 30 Days Return Warranty to return the products to us for a refund or exchange.
For more details, please check here http://www.rosegal.com/warranty-return/
We have contacted you via ticket and offered you solution for your order.
Please kindly log in your account and check it there. You can also contact us on our support center here http://www.rosegal.com/contact-us/
We commit to improve our service.
Thank you for your cooperation.
Best regards,
Rosegal.com
I ordered a wig from rosegal last saturday but after i read the reviews on rosegal i started to panic thinking id been scammed and i wouldnt recive my product or id get a poor quality product but to my surprise my wig arrived today which is fast considering they are in china and im in england im veeeery pleased with my purchase its beautiful deffo ordering from rose gal again i dunno about the quality of thier clothes but thier wigs are brilliant!
Clothes look good and ships in a timely manner. Just make sure to check the size chart before you buy something. Other than that I would buy from here again.
Dear Dre,
Thank you for your review.
We have size chart on the product page.
Go to the product page, scroll down, the size chart is in the product description.
Please select the size that matches your own measurements.
Thank you for your cooperation.
Best regard
Rosegal.com
The cardigan I bought from RoseGal is really good, it fits perfectly and the price is really low. I like how their online support is really fast and all the good stuff they have. Honestly, it is one of the best online shops for me.
Shotty work. Customer service is worse. Promised refund never received. No efforts of communication.
Dear Robin,
Thank you for recent comments.
We regret any inconvenience that your experience has caused you.
We have full refunded to your payment account.
For more details, we have sent you an email via ticket.
Please kindly check it in your account.
Thank you for your understanding.
Rosegal.com
I could kick myself for not looking for the reviews before I bought 4 shirts for an upcoming trip... money I find out now that I have no chance of getting back! The material is cheap, the sizes are WRONG (I'm a plus size gal) and now I find out I have to ship back to China. What a total RIPOFF! And to make things worse, when I entered all the information in their "ticket" system, I get a warning note saying the Order Number is wrong... and yet it is the exact number that is listed on the Delivery List from the first 3 shirts. Please... DO NOT ship the 4th shirt (it says that it hasn't shipped yet) because I DO NOT WANT IT!
Dear Kathleen,
Thank you for notifying us of your complaint.
Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal Customer Service
If the Rosegal team can resolve this issue
Amd ship my paid items, it would be great -
I prefer to get the items. The site has VERY beautiful purses and clothes - if I could only get multicolored purse I ordered, it would be a dream come true.
As I was writing this, I received a response email from Rosegal.com! My first emails were returned, THIS ONE went through! THANK YOU SITEJABBER.COM! There is hope!
Dear Alex,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I placed an order back on 8-12-16 still have not received my items and now i am having problems getting my credit card credited. Was told shipping only takes 7-15 business days. It has been over 44 total days.
Dear Janell,
I want to extend my sincere apologies for that you have not received the package.
Please kindly note that you paid this order on 2016. 9. 1 and we shipped it out on 2016.9.2.We have checked that the package was returned due to the address issue.
We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I like the "submitting tickets system" in Rosegal. A specific person will be taking care of my case every time. Although I might not get 100% refund if I am not satisfied with the item, the customer officer is trying to solve the problem for me.
There will be an email notification when I get/submit a ticket.
I am sorry I ever ordered from this company. The clothes are cheap and slippery polyester. The beach towel is like a slippery table cloth, it would never dry you if you coming out of a pool. Yes they are a discount site, but with cheap, small and unusable clothing.
I am extremely disappointed and sorry I wasted my money!
Dear R,
We regret that you are not satisfied with the items.
Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
Do not order from these people!
What the website doesn't tell you is that these clothes come from China! Then they repackage them like they came from NY! The clothes are flimsy you can see right thru them!
If you write a review they might respond with the same answer to every one!
You can't ship the stuff back cause you have to play to ship it back to China! That would cost more than the items in the first place!
Just please save your money and don't shop with these scam artists!
Dear Sylvia,
We are sorry you 've had this experience.
Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
I ordered 1 piece of jewelry from them and 1 shirt... I started with something cheap because I did not trust them. I am really glad I did that, because I was charged and then never received my order. I contacted them and they told me that because i had not paid for a tracking number, there was nothing they could do. I asked to get my money back... I had been waiting for 2 months for my items but they never got back to me.
I will never order from there again. :(
Dear Marie,
We are extremely sorry for the disappointment.
Please kindly note that each package has a two-month deadline and customers should contact us in time if they have not received the package.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
First I must say is the worst experience I ever have shopping online the promise of the shipping time isn't accurate neither the service or the quality of the merchandise I still waiting after a month for one of my orders but the one I received is simple garbage, no information about returns etc.
Dear Keyla,
I want to extend my sincere apologies for the problems you have met.
About the quality issue, please kindly check our warranty here: http://www.rosegal.com/warranty-return/.
Anout the item you have not received, we have sent you the tracking information.
We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
Very satisfied with the quality, price and delivery time of the products!
These products SUCK! The sizing is off, the fabric is garbage, & the customer service - what customer service? You can't contact them by ticket, email, or phone. Should have read the reviews first - my bad! Don't buy from this site. More bad reviews than good & they're true! Shame on you for cheating people out of their hard earned money!
Dear Terry,
We are extremely sorry for the problem you have met.
Please check our warranty terms and policy about size here: http://www.rosegal.com/warranty-return/.
About this issue, We have opened a ticket and replied to you personally.
Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
$#*!ing terrible after spending my money
These people could make a fortune if only they had customer service skills
Dear stephen,
Thank you for your feedback.
Please rest assured that we will not cancel orders without reason. Can you please send us your complete order number or email address that we will check for you?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Toby,
We are extremely sorry for the disappointment.
Rosegal offers a 30 day warranty to return the products for a refund or exchange. Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
About this issue, We have opened a ticket and replied to you personally.
Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service