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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I bought two dresses and I didn't wait so long just 1 week I am really happy with this company, hope keep this service for my next buying.
The top I ordered wouldn't even go over my head. 1X is equal to a small. Waiting to see what their answer is. I feel they should send me another in a size 3X and see if that fits, according to their sizes which certainly aren't American sizes.
I put four red and yellow signs at our large church LDS in Westwood, warning our parishioners about this scam artist site in the far East they hate us Dumb round eyes even their follow up was dog and pony show people for Chanukah andz Christmas please stay away I'm going to each and every Christian blog for the next three weeks coping and pasting
Asked for a refund and got it asap. Thank you for a very pleasant transaction.
Is this site affiliated with rose wholesale? They say no, but I bet they are. Had same problems on both sites. At least I was able to cancel my order on rosegal. Rosewholes couldn't be reached to cancel. So I wasted 65.00 on that site. Their items are in Asian sizes not American. Can't find a size conversion chart that they claim is on the site. They supposedly cancelled my order. We'll see in 7 to 10 days if money put back into paypal account
Dear Susan,
Thank you for your important feedback and for letting us about your experience with us. We are Rosegal Co. Ltd, and are not affiliated with any other company or names.
We have canceled and refunded the order to your original payment account. Please note we offer a detailed measurement chart and conversion size chart for each item, so please check the size chart carefully.
We have sent you a personal message regarding your issue over the ticket system, please check it and reply to us soon.
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I ordered a wig on 10/5/16. I paid for 7-15 day delivery. I still have not received it yet AND the email I got when I complained said that it wasn't considered late until 11/06/16. When I asked why it was so late, I was told it was "unforeseen issues"
Dear Denise,
We regret that you have not received your order.
The delivery time can be affected by many uncontrolled factors. Our team has reviewed your complaint and offered you a solution in the ticket system. Kindly note that Live Chat is for presale only, for all after sale issue please contact our after sale team through the tickets. Could you please check this and send us a reply?
Yours sincerely,
Rosegal Customer Service
Maybe you guys should advertise that your clothing is made to fit the smaller Asian body type. In the USA a size 5X fits someone who weighs 400 pounds, not 140 pounds. These items do ship from China and if people paid attention to that before ordering they would understand why it takes so long to ship. I have had no problem tracking my package. It is in route from China to USA right now and should be at me house within the next week through USPS. I'm hoping that the clothes fit. If they don't i guess they will make good gifts for friends.
Dear jane,
I want to extend my sincere apologies for the problems you have experienced.
We offer the detailed measurement chart for each item, so please check the size chart carefully. Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I placed an order on October 7,2016. Received an email regarding my order being placed. After reading the reviews I'm just hoping that I receive it and it fits or that I can get my money back.
First of all they do not connect your online order to the account that you set up on their website so there is no way to track your order or anything you purchased. When the order came nothing looked like what it did on the website and everything was about 7 sizes too small. I figured it would be small so I ordered the items 2 sizes bigger hoping that I'd have a bit of room. I usually wear a 2x and ordered shirts in a 4x and some jeans in a 5x and could not fit anything that came. This was a complete waste of money and if my daughters had not been able to fit any of the items I would demand a refund.
Dear Nickey,
Thank you for taking the time to write a review.
We send every customer the shipping information once their order has been shipped out.
All our item pages have a sizing chart. We always ask our customers to refer to this before making an order to ensure they purchase the correct size. Please check our warranty terms and policy about size here: http://www.rosegal.com/warranty-return/.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please reply to us?
Yours sincerely,
Rosegal Customer Service
I thought the top looked cute in the add so ordered one Took about a month to get it. When I opened the package, the top looked okay. Then I tried it on. I normally take an size XL but ordered a 2X after reading reviews. I couldn't even get it over my shoulders! Their sizing it waaaaay off to say the least. No way of knowing how to return it and don't want to go through the hassle I see other talk about in these reviews. Items come straight from China! Literally!
Dear Jan,
Thank you for notifying us about your complaint.
Please note we offer detailed sizing charts on all our item’s pages. About this size issue, please check our warranty terms and policy about size here: http://www.rosegal.com/warranty-return/.
Your case has been taken cared of by our support team. Could you please refer to the ticket we have sent you?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal Customer Service
I ordered an adult size large black button up dress. Will not fit. Ordered a blue maxi size large I have not received. Poor quality and sizing is off. Do not buy from Rosegal. Poor quality and they say to keep product too expensive to return to China! Major SCAM!
Dear Karen,
We are extremely sorry for the disappointment.
Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/ About this issue, We have opened a ticket and replied to you personally.
Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
Bought a shirt got it today and it probably wouldn't fit a 5th grader. What a joke. I wish I'd read this site before ordering anything. DO NOT ORDER FROM ROSEGAL!
Dear MIKE,
Thank you for your message.
Please check our warranty terms and policy about size here: http://www.rosegal.com/warranty-return/.
We offer the detailed measurement chart for each item, so please check the size chart carefully. I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal Customer Service
I have been dieting, and at one time I wore a 2X in slip-over blouses; however, in most I am now wearing a 1X or XL. I ordered the XL, but it is way too small in the top part. Seems costly to try to send it back, so I'm holding onto it in hopes I can wear it at a future date as I just love it. I've seen others I like but now I'm afraid to order them as I'm afraid they will be too small also. My rating is due to the uncertainty of your sizes.
Dear Judy,
Thank you for notifying us of your complaint.
Please check our warranty terms and policy about size here: http://www.rosegal.com/warranty-return/. Your case has been taken cared of by our support team. Could you please refer to your ticket?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal Customer Service
It's been 7mths and I still haven't received my order and no one will respond to me and I can never get through to them. They take your money and send you nothing!
Dear Suzanne,
I want to extend my sincere apologies for the problems you have experienced.
Please note that delivery have a two-month deadline. Technically, customer is responsible to report to us this issue as soon as possible.We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I bought jewelry and tops and they were shipped to me in two weeks in Jamaica. Overall I am a happy consumer.
It took forever for my order to get to me.
Then when it did arrive, the sizing was insane. I ordered 3XL top plus a 3XL jacket and could not even get both arms into the armholes to put it on.
This company should be banned from selling anything because they are misleading/ not informing customers of their merchandise information like like my 3XL top that fits my Sister- in-law who normally wears a small/ medium.
It is "BS".
From what I now read, to return the items is more a pain in my backside, so they will get my hard earned dollars for their "BS".
My rating for them is ZERO!
Dear Dianne,
Thank you for taking your time to write your review.
We have a detailed size chart under the item description and please choose the szie based on yourself. Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
Sizes run way smaller than anything I have ever seen. They "might offer a refund, but not full and you pay shipping" buyer beware!
Dear Pam,
I want to extend my sincere apologies for the problems you have experienced.
We offer the detailed measurement chart for each item, so please check the size chart carefully.
We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I ordered 5 plus size shirts. I got 3 today. Mist certainly NOT a 2x. I ordered larger due to sizing review.It would work for a child maybe. Can't even get it over my head! The quality of the shirts are not as pictured when ordered. Poor quality. I would be better off ordering from wish.com. I never had any issues there.
Dear Mary,
Thank you for your feedback about the size issue.
Please check our warranty terms and policy about size here: http://www.rosegal.com/warranty-return/.
We offer the detailed measurement chart for each item, so please check the size chart carefully.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal Customer Service
So disappointed! The blouse was very thin and the lace had strings unraveling! Also, inside you could see that the appliqué was sown on all bunched up in the inside. Awful!
Dear Joanne,
I want to extend my sincere apologies for this situation.
Please review our warranty and return policy here:: http://www.rosegal.com/warranty-return/.
We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
"I had a great experience with Rosegal online store. I ordered some items from Rosegal site ( clothes, shoes, accessories, make up.), and I must say that I was very happy when my order arrived. The products are wonderful, they have great quality for low price, I didn't have any problems with size ( measurements presented on the site are true). The shipping for my country Bosnia and Herzegovina took about 3 weeks to arrive and it`s ok for me. Communication with the Rosegal service was excellent. They are very kind, and I've received answer on every my question. I really don`t have any bad comments to say. It was my second order and I will definitely order from Rosegal again. "
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Omid,
We are extremely sorry for the disappointment.
Please note we offer detailed sizing charts on all our item’s pages. About this size issue, please check our warranty terms and policy about size here: http://www.rosegal.com/warranty-return/.
Your case has been taken cared of by our support team. Can you please check in your account about the ticket we sent you and reply us?
We are looking forward to hearing from you.
Best Regards
Rosegal Customer Service