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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I ordered an "Ugly Christmas Sweater" for a pub crawl 3 weeks before the event. I sprung for the most expensive/quickest shipping option. After not seeing any updates with my order I contacted the company regarding the issue. They said "sorry, but the order will not even ship until 3 days AFTER the pub crawl." 3 weeks is a completely reasonable time frame to expect a delivery! If it were not for my inquiry I would be completely in the dark and screwed... but I'm still screwed because now I must go spend more money at a brick and mortar store to buy a new outfit.
MY FIRST TIME PURCHASING FROM THIS WEBSITE... THEY WERE QUICK TO TAKE MY MONEY OUT OF MY ACCOUNT, BUT I NEVER RECIEVED AN EMAILED RECIEPT OR CONFIRMATION OR ANYTHING... YOU GUYS DONT EVEN HAVE A GOOD PHONE NUMBER... I HAVE NO WAY IN GETTING IN TOUCH WITH ANYONE... I AM A LAWYER AND IF I DONT HEAR FROM ANYONE, I WILL MAKE AN ISSUE ABOUT THIS WEBSITE AND HAVE SOMETHING DONE... THE REVIEWS ARE HORRIBLE! THIS WILL BE MY FIRST AND LAST TIME ORDERING FROM THIS SITE... I PAID FOR MY ORDER LAST WEEK, I NEVER RECEIVED MY RECEIPT! AND I REQUESTED EXPEDITED SHIPPING... I NEED TO HEAR FROM SOMEONE, BECAUSE YOU ARE TAKING ADVANTAGE OF PEOPLE AND ITS NOT FAIR, NO ONE DESERVES TO HAVE ALL OF THEIR HARD EARNED MONEY STOLEN OUT OF THEIR ACCOUNTS... ITS NOT FAIR! I NEED MY RECEIPTS AND TRACKING INFORMATION TODAY! MY EMAIL: *******@YAHOO.COM
Dear Christina,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Rosegal Customer Service Team
I ordered 4 dresses here but because of the sizes that are different from where I live, I changed my order. I heard it could take some time before receiving the package but that wasn't a problem for me. After almost a month I received it, but, I didn't get 4 dresses, I got 2 dresses. One of them wasn't even a dress I ordered en the sizes weren't like they said. Because I changed my order I couldn't proove that I didn't got the dresses I ordered and now I just lost my money. Yay me.
Dear Lor,
We're extremely grateful for your constructive feedback.
Please kindly note that all items have varying processing times based on their warehouse location and stock availability. Each item has it's processing time displayed clearly on the web page. We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Rosegal Customer Service Team
Expeditious response to my inquiry and this company always aims to please their customers. I highly recommend doing business with them. Exceptional quality for unbeatable prices. Overall, I am more than completely satisfied. I LOVE the ring/jewelry I purchased.
After my last order (which they refunded me fully without me even asking) I ordered another 4 dresses... Fashionable Plunging Neck Asymmetric, Sweet Bowknot Backless Dress and High Waist Irregular Maxi Dress, they all sit beautifully. However, Spaghetti Strap Striped Slit Dress doesn't fit properly but it can be adjusted. Nevertheless, the fabric feels really nice and the "sleeves bit" can be adjusted so I'll definitely wear it. All and all I'll probably put another order through in the future.
Dear Lidia,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
Ordered a bikini and beach towel a few weeks ago and paid extra for shipping within 5-10 days. Still hasn't even shipped yet... says my order is processing and my order tracking number goes to a page not found. Reading these reviews I hope my stuff actually comes because I really liked them! Hope they do get to me :(
Dear Allie,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We kindly ask that customers wait patiently for their orders.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
My first time I have placed an order on rosegal that's about two weeks now and I was giving tracking number but up to now, my tracking number is not updated on the courier website to track my package. I submitted ticket to them twice but they keeping telling me that the items will still ship since it takes
7 to 15 days. Now I don't even know where my package has reached.
Can you please tell me something so that I can take any action whether to ask for refund or something...?
Dear James,
Thank you for taking time to write review.
We offer our customers a tracking number for registered and expedited post. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
It took a long time to arrive, then when I opened the package the stink of it nearly knocked me down.
The quality was absolute garbage. It looked like a great sale deal, and the pic looked really good. What crap. Be very careful it is too hard to get past the great pics and fake deals this site offers.
This set # ******* stinks and is Garbage!
I bought a mermaid tail blanket and i love it! The size and color are the same as the ones in the description and the material has a very good quality. The shipping was faster than what i expected. Definitely shopping again :)
I discovered RoseGal through a friend and have placed several orders. I've had nothing but positive experiences. It is from China so be sure to check the size guides that are included with each clothing item as a lot of the sizes are different from American or UK sizes and the sizes can vary by piece. The shipping takes a bit longer but if you know that in advance it's not a big deal. Any minor issues I had were quickly resolved by helpful customer service agents. The quality I've seen in the products I've ordered has been wonderful. I cannot recommend this site enough.
I would not order from this site again. I ordered a blouse. It was more than 3 weeks after I placed my order in which I finally received an email to say it was shipped, it was then another 3 weeks before the blouse actually arrived. The material was cheap and there were tons of loose threads hanging off everyone on the blouse that I had to cut off. Furthermore it did not fit in the bust area even though I did check your supposed size chart.
Dear Heather,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
I to order a dress and pair of shoes for a photo shoot. I still have not gotten my order and I paid for exited shipping.
I don't want to hear about weather or unforeseen issue. That's a sales person bull $#*! lie.(I did sales). I think what we all should do is a class action suit against them. And I will report them to the BBB.! This phone # is fake *******558
Dear Dawn,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I recently purchased a dress. The package arrived EARLIER than promised and dress was beautiful. I had a beyond expectations experience with this company. It was perfect. Good quality items, great customer service and no problems with the shipping. Fast international shipping and good prices!
Bought a wig. The picture showed light blond mix, short and wavy. It came yesterday, it was dark and redish blond, to my shoulder & very curly on the ends. I tried calling CS, this a.m., said leave msg., and mailbox is full. I will not order from Regal again, as they are unreliable and am very disappointed and dissatisfied
Highly don't recommend this site for any of their products.
Dear Carole,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page. If however, you believe the product is not as decribed, or that you may have received the wrong item, contact us immediately and we will offer you a solution.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you.
Rosegal Customer Service Team
It's a practical and useful shopping website. It has a lot of sales, and the shipping time is accurate or it even came before stipulated.
The product was in excelente conditions and was exactly like in the website.
Order No Z**************
I ordered 2 shirts over a month ago. When i emailed in to ask for a refund as my order had not been shipped yet, I immediately get a reply saying the order was shipped and my status had changed which is crap as I requested the refund BEFORE the order shipped. Now I am still waiting... based on these reviews, I am guessing this is a scam and I won't be receiving anything or my money back. NEVER order from them
Dear Leanna,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Do NOT BUY anything from this company! The quality of their products is TERRIBLE! They ship from England but all of the products are made in China. The sizes are completely wrong. I wear an 18 - 20, so to be safe I purchased a pair of "wide leg pants" in a 2X. The length is just below my knee and they fit my daughter who wears a size 6. The 3X tops are about a size 10. I ordered "cashmere gloves" -- they are TERRY CLOTH. You can't contact them by phone and they don't answer their "support" emails. STAY AWAY!
Dear Leslie,
We are so sorry about the quality and size issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
All of our Rosegal clothing items must meet our strict quality checks before shipment.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
RoseGal is a complete rip off. DON'T NOT BUY ANYTHING FROM ROSEGAL. DON'T WASTE YOUR MONEY. IF YOU ORDER FROM THEM YOU MIGHT AS WELL FLUSH YOUR MONEY DOWN THE TOILET. WARN EVERYBODY YOU KNOW. ROSEGAL IS GETTING RICH OFF OF US. THEIR SITE SHOULD BE SHUT DOWN. I HOPE THIS CAN HELP SOMEONE BECAUSE THEY SURE WON'T.
Dear Sherriese,
We are extremely sorry for the disappointment.
Kindly note tht we split the order due to stock issues. Once the order is shippe dout, the tracking information will be updated a few business days later. You can track it later.
Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
About this issue, we have opened a ticket and replied to you personally.
Can you check and please reply to us?
Yours sincerely,
Rosegal Customer Service
I am coming to really love this site! Even though my very first order arrived broken, RoseGal took care of it quickly and efficiently and was able to fix my issue as well as offer me extra points for the inconvenience. They responded the next day and had the issue corrected within 3 days. It makes me feel better that they were so willing to correct the issue fast and with such case for me and my daughters birthday present (which was what I had ordered the earrings for) I will, and have, shared your website with friends and they are already loving you as well. Keep up the great work and I am looking forward to receiving my second order here soon. Have a great holiday season. Thank you again.
Dear Erin,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
Hello im a 19 year old boy me and my mom ordered some products from rose gal i got an athletic shirt and a leather bracelet and ring all that stuff was great and i look forward to buying more products but my moms order of two dress tops were cheap and did not fit i think my shirt fits well and my jewlrey if very nice i will purcase more in future
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Scott,
We are so grateful for this feedback. It means a lot to us.
Please note that each item has it's processing time displayed clearly on the web page. The items processing times based on their warehouse location and stock availability. The total time it will take to receive your order will be the processing time plus the shipping time. We kindly ask that customers wait patiently for their orders.
We have sent you a message and kindly ask that you reply to us via a ticket.
Thank you.
Rosegal Customer Service Team