On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There clothes are cheap and nice but delivery time takes forever? No customer service to call the number disconnects when called. Long as you can wait a month to get your items or you never need to talk to a human go ahead and order. Returning an item is a whole other issue.
Ordered two shirts and paid for shipping within 4-7 days. That was on November 29th. It's December 14th and I still have nothing. Contacted them and was told one shirt was on backorder. No mention of that in their website. Don't get jerked around by these folks!
Dear Chris,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: https://www.ups.com
If you have any more questions about your order status please contact us via our Support Center.
Rosegal Customer Service Team
Update: Rosegal ultimately refunded my money. I had filed a dispute with PayPal. At first, they offered to refund a portion of the extra I paid for priority shipping if I went to their site and filled out their forms. I rejected that offer. Subsequently, they offered a full refund. We planned to travel for Christmas and the package had no shipping record on their furnished tracking number more than two weeks after ordering so would have been of no use receiving after Christmas. The company did not state upon ordering that shipping would be from China.
----------------------
Original Complaint: Items being marketed as Christmas Gifts are not likely to be received anywhere near time to use as gifts this year. I ordered three gifts and paid extra for Priority mail. They immediately acknowledged my order and sent me a message that the item was shipped and gave me a tracking number. The tracking number states that the item has not yet been received by the shipping company- UPS, but that only a label has been printed a week ago.
Dear Darlene,
Thank you for your comment.
We checlked that your parcel has been shipped out on December 8,2016.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on the site: https://www.ups.com/
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Best regards,
Rosegal Customer Service Team
Had ordered 2 tops and then read these reviews. Was very worried about order and received it after 3 weeks. Tops were exactly as ordered and fit. I followed the sizing instructions for ordering and knew it would take time to get here from China. Love them and plan to order more clothing from them, loving the price and styles available..
I recently had a negative experience with the rosegal site in terms of clothing sizes/fit. After I wrote the review on here, I was contacted by a customer service agent letting me know that they are refunding my money and that the items were mine to keep or donate. They didnt demand i spend money to return the items in order to receive the refund. I did what the email asked, and responded to them on their site. The money was in my pay pal account within a day or 2 (I just checked today so it could have been back yesterday) either way, the complaints Ive seen about shipping times, and customer service, I have not dealt with. They have been respectful in their communication with me as well as very fast and efficient. I would love yo order from them again, if only the sizing issues didnt keep me from it. I am extremely pleased with their response to my issue and truly appreciate the fact that they care enough to reach out to me and make it right!
Well for all the negative reviews I have seen online for Rosegal I would like to write my honest experience. Everything I ordered came fast and fit me perfectly. My advice to any new people would be order up a size because as it states some items are smaller than US. I truly think my items look the same as what I saw pictured. Prices are great and all fit because I did size up so it would. Happy
I have just received my order, which was an inclined buttoned blouse. The size was right, the quality is decent. It took 15 days. The only minus: I have to reinforce the sewing of the buttons, one of them came off the minute I put the top on. I have to make sure that I won`t lose them. Overall impression: It is OK, I will probably buy again.
I placed an order on 11-15 and received it on 12-7. I wear an xl normally and ordered a hoodie and a symmetrical dressy top. Immediately after I placed the order, I read the reviews about sizing and thought I had made a big mistake. I know, I should have read the reviews first. Anyway, I contacted Rosegal through email and they changed the sizing for me. I had them change the hoodie to a 5x because I like them roomy and read where most everyone says their clothes run very small. On the dressy top only a 3x was available. To my surprise when I received them, they both fit well. So if you order WAY UP what size you normally wear, they will be a better fit. I will say I didn't have a problem with customer service and they responded back pretty quick. I probably will order again from them. Hope this helps someone.
It should be against the law for what these people are doing. What u order and see on line is not what u receive. Cheep materal and it takes about 5 weeks to get it and then there is no number to speak with a live person. They want u to go to a web site and leave a message and still no one returned calls or messages. Do not order from these people. They need to be stopped in what they are doing.
Dear Lynn,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
For details, you can check here: http://www.rosegal.com/contact-us/
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
As for your issue, we will check it for you.
Could you please offer us your order number to check and resolve the issue for you?
We look forward to hearing from you soon.
Rosegal Customer Service Team
More than two weeks now and still unable to track my parcel with the link they provided with the shipping advice. I wrote back with the email containing the link and other information and no answer. As I love dresses and buy new ones regularly, they are loosing a potential very good client!:-(
Dear L C,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on: 23-11-2016. Usually with this service, the shipping time is between 7-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Rosegal Customer Service Team
I got a automatic respond abaut my review but I did not get my money or my orders! I hope is a way that I can take them to court!
Unfortunelly it cost more then getting my $213.05 back!
Dear Hans,
Thank you for your comment.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check. Any information gained at this point is treated as 100% confidential and is only for the purpose of checking ID.
For more information about our risk control checks, please click here: http://www.rosegal.com/payment-verification.html.
As for your issue, we have sent you a ticket regarding your issue. You can check in time.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Best regards,
Rosegal Customer Service Team
They make it impossible to return items that do not fit.
Dear Rebecca,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Thank you for your support and patience.
Rosegal Customer Service Team
I've ordered 4 items on Black Friday, the day after I received a mail informing me that two of the items had been shipped and then nothing more but spam for the following week, now I went to open my mails and all of the ones from RoseGal had disappeared. I've saved the data and everything elsewhere but this is very confusing. I'm very concerned and I don't know if I will get my clothes.
Dear Amelia,
Thank you for your review.
As for the email, we suggest that you can log in to your account so that you can check the valid email.
Could you please send us your valid order number to check and resolve the issue for you?
Thank you for your support and patience.
Best regards,
Rosegal Customer Service Team
Ive ordered from this site before and never had any problems. I recently ordered a jumpsuit for my 30th birthday and i havent recevied it. The processing time said item will be shipped out between 7-15 business days. I send emails but dont get accurate responses. Im jus really getting upset because i had to go locally and get an outfit so my BIRTHDAY is gonna be sad
It's simple really. Paid for dress. Dress doesn't come. Contact them. "Due to shipping we have to wait till 60 days after the dress was ordered to be sure it is lost before we give you a refund". Wait 60 days. Still no dress. Contact them again. "I'm afraid refunds are not valid after 60 days". This has got to be a scam
Dear amy,
Thank you for your feedback.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
With the ticket number, we can not check the order number in our system.
Could you please offer us your order number to check and resolve the issue for you?
We look forward to hearing from you.
Rosegal Customer Service Team
I ordered 2 tops. I wear a size 1X and know that Asian sizing can run small so I ordered 5X. The tops are way too small so their sizing is nowhere close. On the other hand, the style is cute and construction is OK, which is why they get 2 stars. My 2 tops were shipped in 2 separate packages but they only sent me one shipping notification. The tops arrived 6 weeks apart. They were rude and unhelpful when I finally figured out how to contact them ( Live Chat on their website). Finally got my second top, which I ordered in September, today. Will not deal with them again and will warn anyone away from them.
Edit: I did get my money back. Does not change my opinion of the company.
Dear Kathy,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We will email our customers as soon as the parcel has been shipped out. As your second parcel, we have send you the shipping notification, you can check your email for details.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Thank you for your support and patience.
Rosegal Customer Service Team
I live in Tennessee and placed this order on the 25th of mov. They were quick to take my money but the order still says processing with no change. I will not order from here again
Dear Antquonette,
We are sorry to hear that you are having issues with your delivery issue.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://www.myib.com/tracking/
If you have any more questions about your order status please contact us via our Support Center.
Rosegal Customer Service Team
Rosegal helped deliver my order on time and no shipping costs. It also sorted out my shipping issues and I ordered another product from them to have shipped it to my family living abroad.
Wow. I wish I would have read these reviews before I ordered. But like most, I feel that something "no good" is up with this company. You cannot email them or live chat. I haven't tried phone number yet but will try tomorrow... wish me luck. I ordered 3 items that stated they would be shipped in three business days. That was on November 4. On November 24, it said 2 of my 3 items were packaged and was given a UPS tracking number but it's been 5 days and UPS has not even received it. I had to buy other clothing locally in place of these items because it has taken so long. My paypal was charged immediately. I will contact paypal about this poor customer service along with the BBB, facebook and my facebook friends will definitely hear about it. Poor promises and customer services.
Dear Customer,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/. We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
Thank you for your cooperation.
Rosegal Customer Service Team
I've been using Rosegal for a number of years and have always been really impressed with the service and the clothes I receive. I received my clothes today (and as always was a little anxious ordering online) but the clothes are beautiful, perfect sizing and the communication was great. Waiting to hear when the second part of my order is being sent but can understand its that time of year.
Really happy so far. Looks like majority of the bad reviews clearly have had issues with sizes (and haven't followed the size chart and instructions and actually measured themselves before ordering like the site suggests)
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Janet,
We are sorry to hear that you are having issues with regards to your delivery status.
As for our return policy, you can check here for details:
http://www.rosegal.com/terms/
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en and http://www.myib.com/tracking/.
If you have any more questions about your order status please contact us via our Support Center.
Rosegal Customer Service Team