This is a true business that does care about you and tries to ensure fairness. I played a game for 15 hours straight and was in 1st place till the very end, thought I had 2 minutes but my computer must have lagged and it says 6 seconds and I lost. Was so upset as I spent a couple hundred and should have had 2 minutes. I emailed them. They were kind and compensated me. This is what real businesses do they care. I now am aware it can lag, rare but possible. Great customer service. Thank you.