Overview
CheapFlightsFares has a rating of 3.5 stars from 221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapFlightsFares most frequently mention and customer service. CheapFlightsFares ranks 28th among Plane Tickets sites.
Instant Feedback
I booked a flight through CheapFlightsFares at 3 pm and immediately received a text giving me a booking ID and saying the confirmation was sent by email. 3 hours later I received an email saying they had tried to contact me (I have no record of any calls) and when I called back, I was told my flight was 'sold out', at which point the agent tried to upsell me on flights that were $300 - $1,100 more expensive. The entire operation felt unprofessional and the bait and switch pricing felt like a scam. Please be very careful with booking through this 'agency'. I've learned my lesson and will avoid them and spread the word.
After I booked a flight with this company they called me back more than 24 hours later to say that the price had increased $1,800. In my opinion this is a way to scam customers. They offered no help whatsoever. Don't waste a second with these clowns
They are a bait and switch company. They offer a fare, take your card info and then call you telling you that the fare isn't available any longer.
Happened more than once
Spent extra money to be able to cancel flight up to 24 hours before departure. Tried to cancel the flight and they would not let me. Entire business is a scam. AVOID AT ALL COSTS!
My bank declined the payment because the supplier was not deemed reliable. After checking the company and reading several negative reviews, I decided not to proceed with them without having spent any money.
Despite my email explaining that I wished to cancel, they called me four times and sent five emails within two days. During one of the calls, I requested the cancellation of the order, mentioning an issue with my bank without going into detail. The person, who had difficulty communicating in English, insisted several times on knowing the exact reason for my banking issue, despite my responses.
After ten minutes of insistence, I had to hang up. Their service, unprofessional and pushy, gave me the impression of a scam rather than a legitimate business. In the end, I am glad I did not proceed with them
I bought a ticket with flex pay! Then cheap flights customer service contacted me saying the flight I booked is no longer available. They wanted to change my date flight and charge me an additional USD 300. I couldn't pay the extra 300 so they cancel my flight when I specifically told them I don't want them to cancel. They couldn't find a solution so they cancel my flight leaving me with an extra debt of 200 in interest rate with flex pay. The customer guy was extremely unprofessional by canceling my flight without my authorization and leaving me with a debt of 200 in interest fees. I never authorized the cancellation and they sent me an email saying that it was cancelled because I requested it which is a lie. This website post misleading flight prices so you can buy it and then they tell you it's no available anymore so
They can book another flight for you and they charge you more for it. A big scam.
Dear Jesus,
Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime.
Regards,
Cheapflightsfares.com
Awful service. Stay away from this company!
We bough a ticket on 8/11 and received an email today 8/15 that the trip was cancelled without any warning. The price is now more than double and customer service was of no help. He kept telling us that they try to contact us but I reviewed and there is no lost calls, messages or emails received until the time of the cancellation.
Dear Dr. Goldenberg,
Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime.
Regards,
Cheapflightsfares.com
Great follow-up. If you call them, they can help with additional booking/travel details such as seat selection and adding frequent flyer numbers, options that may not be available via initial purchase screens (they control tickets, not the airline, at least in my case).
Dear Michael,
Thanks for your review. We appreciate you taking the time to share your feedback. We aim to provide the best possible experience to our customers, but we're sorry that your experience was just average.
We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime.
Regards,
Cheapflightsfares.com
System kicked me out 3 times and it took forever...
That did happen.
Mason called me to make sure issue was handled and it was so it all ended well. They did follow up with me to make sure I was happy.
Dear Gloria,
Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime.
Regards,
Cheapflightsfares.com
The two issues were (1) there was a very long delay in receiving the E-Ticket, (2) there was no information provided as to how to reserve a seat, and going to the airline's website did't work. Both issues were resolved after I contacted CheapFlights. The process was not as straightforward as booking through the airline. On the other hand, the saving was fairly significant.
There was no explanation of some terms and the prices didn't match the choosing of the seats and the auto booking.
I was contacted immediately and everything explained and taken care of...Perfect.
Great experience.
Dear Diane,
Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime.
Regards,
Cheapflightsfares.com
Most unreliable and unprofessional booking site there is. A complete scam. Cancelled my flight ahead of time, it's been a more than month and I still have yet to see my refund. Everytime I call they give me a different excuse and telling me to wait until "next week". It's been 6 weeks. They are inconsistent and even asked me to enter my bank account and routing information into a website for a "wire" to receive my refund. Every time I contacted them, I was given a brand new excuse of why my refund was delayed another week. Book with other sites, the cheap price is not worth the stress of losing money and being lied to by each employee when you're asking for help.
Dear Tania,
Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations.
We are looking into your feedback and would be required to interact with you to resolve this soon. We have located your reservation details based on your provided information and tried to contact you via the contact number provided but directly landed on a voicemail. We have left you a voicemail that you may refer to and contact us.
We intend to get your query resolved at the earliest. Hence, we request you to contact us@ +1 216 302 2732 or write to care@cheapflightsfares.com with your perspective.
Regards,
Cheapflightsfares.com
Not easily to navigate through, especially being sure to check and input correct information.
I learned that the online system had unknown sudden glitches that caused computer malfunctions when trying to book your itinerary, which was immediately corrected.
Charges upon order. Contacts later to say the tickets are not available at that price. Will refund in 3 to 4 billing cycles. What?! Don't charge me if you do not have the tickets! So we paid an extra $400 for the same tickets so we would not have two charges on our credit card. Even then they kept asking to change the destination! Offered to give us back their commission and two $50 vouchers. Commission amount dropped during the conversation!
Typical India scam. Make you fear something in order to get you to pay more!
Unfortunately my technical skills are not good and I often have difficulty in navigating through the booking process. It has become clear that the the support team at Cheap Flight Fares was only interested in one thing, resolving my issue and making me a happy customer. They succeeded with high marks! Much appreciated!
Dear Gerald,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience while interacting with our support team. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Cheers,
Cheapflightsfares.com
This is my my first time booking via internet so I really hope it will be good choice of action. Schedule got change it knocked me down but all agents very nice, thoughtful and supportive. Thank you very much
Dear Barbara,
Thank you for your kind words. We’re delighted to hear you had a great experience interacting with our support team. We completely understand how rewarding it can feel when your problem is solved (within a specified time limit), and we’re glad to hear that our support team was able to accomplish that for you.
Feedback like yours helps us hone our support process as it’s an indication of what we are doing right. We appreciate your taking the time to share your experience with us here.
We would be looking to be of service for you again.
Cheers,
Customer Service
Cheapflightsfares.com
Struan was excellent, helping me and wife exchange returned day. With the prices of last minutes fares, is our the roof. Struan was able to get 2 tickets cheaper than 1 ticket. Thanks one again for your help. John
Dear John,
Thank you for your kind words. We’re delighted to hear you had a great experience. We completely understand how rewarding it can feel when your problem is solved within a specified time limit, and we’re glad to hear that our support team was able to accomplish that for you.
Feedback like yours helps us hone our support process as it’s an indication of what we are doing right. We appreciate your taking the time to share your experience with us here.
We would be looking to be of service for you again.
Cheers,
Support Team
Cheapflightsfares.com
Prices changes drastically after taxes and seat choice and baggage what was 88 a person changed to almost 500 total. That's a lot of hidden fees. I spoke with cheap flights directly and they were able to lower the price back down with deselected seats and removing claimed baggage fees. They do allow a personal bag or backpack that's about the size of a carry-on. So if you're worried about not checking anything for a short trip you have options. Overall the people on the phone were very nice and attentive. I would definitely book again.
Terrible customer service and company policy focused around trying to make money off customers every way possible. They only let you cancel within 24 hours of the booking if you want your money back, otherwise they give credit. This is exactly 24 hours and you have to speak to the person who "booked" your flight. This literally means you have to call their customer service and wait for them to call you back with some other worker in order to make a cancellation, something that should only take seconds. This is just another one of those sites intended to be a parasite on anyone looking to travel at a reasonable price instead of actually providing a service worth paying for. I'd rather walk to my next vacation stop then buy from these insufferable uneducated idiots.
Dear Ernik,
Your experience is of utmost importance to us and we regret our agents didn’t live up to the standards we expect from our team.
We would like to review your exchange with our agent so appropriate action can be taken. We tried to look up your flight reservation using the name provided, however we’re unable to locate your booking.
Please send us an email with your booking details to Support@cheapflightsfares.com and allow us 24 hours to look into the matter and one of our agents will get back to you.
Note: please include the reference to the name you used for this review so we can ensure these issues are being properly addressed.
We look forward to your response so we have the opportunity to rectify this situation.
Regards,
Support Team
Cheapflightsfares.com
The site changes selected items on its own. Confusing! I have to call customer service tomorrow. Update: due to this review customer service called me! The representative was very helpful and respectful to my confusion. It was easily explained and I'm much relieved! Thank you M. Mitchell.
Dear Michelle,
Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime.
Regards,
Cheapflightsfares.com
Traveling within a specific budget will almost always help you get the most out of your vacation. Having a deep understanding of all the factors of traveling, we are committed to our objective of making your travel dreams come true. Through our travel portal, you can search a wide array of flight, hotel, and rental car deals at prices that fit your budget.
We offer competitive prices on flight tickets, hotel rooms, and rental cars from some of the most trusted global brands. Our exciting deals are the perfect way to kick off your vacation without blowing your budget. Rest assured that along with price savings, you'll have access to the exceptional services we provide to you throughout the duration of your trip.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marco,
Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime.
Regards,
Cheapflightsfares.com