Rehlat Reviews Summary
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
All my inquiries, and request has been answered and done smoothly. Very professional and polite costumer service. The response is very quickly
Getting great prices and rewards on my booking. Quick customer care service. Hassle free Transaction.
Dear Bilal,
Greetings from Rehlat & I trust you are doing well.!
Thank You for your fantastic review and such inspiring words of appreciation.
We are glad that you liked our assistance.
Should there be anything else, kindly let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
I booked through them and sent me confirmation I reached airport find the ticket not there when I called them they said some issue with the booking and the only can rebook if I paid 500 AED. I ansist not to pay as my money has deducted and I got confirmation and why I should by for thier mistake and the end I book directly with the airline coz I have to travelled I am write my review after 2 month following my r fund which I reach to the point to write this. Plz don't be on my situation and hope to read this review before you book with them. The problem I have booked with them one time before and was no issue which make me trusted them but now I will never book again with them and hope I will get my money.
Dear Hamed,
We trust you are doing well.
Please share your booking details so that I may check the issue on priority get it resolved to the best of my ability.
We understand your concern and would like to resolve this issue at the earliest.
Awaiting your reply.
Regards,
Customer Delight Team
Rehlat
I booked my ticket online and received confirmation sms and email. Also the amount got deducted from my account. But in the check in counter the staff couldn't find my booking details with the booking reference I provided. I called Rehlat, one staff assured to call me back and reissue the ticket, another one cut the phone on my face when I was talking about my issue, a complete mess. They later informed me due to me non stop calls that they will refund the amount the next day. It's been more than a week but no progress. Please never ever book your tickets through rehlat. They are the biggest fraud who are also very unprofessional. No proper communication.
Dear Shiny,
We regret any inconvenience caused and apologize for the delay in response.
I have forwarded the issue to the Escalations Desk who are working on it and would reach out to you at the earliest.
We truly appreciate your patience and kind understanding.
You will hear from us shortly.
Awaiting your reply.
Regards,
Customer Delight Team
Rehlat
I missed my flight cause of a road accident, and cancelled my flight and I didn't get my money back, and the Rehlat agency says that my flight is not cancelled against the Turkish airline itself who has already cancelled my flight.
I didn't receive any service from Rehlat to pay for it, so how to refund my money back?!
Dear Nermin,
As mentioned earlier, the Escalations Desk have responded through mail after verifying with the Airlines.
Please check your mail and do let us know if you need any additional assistance.
We are here to help.
Thank you for your sheer patience and immense co-operation.
Regards,
Customer Delight Team
Rehlat
They will cancel your booking at their own and you will be left no where. Ridiculous customer services
Dear Aamir,
We terribly regret the inconvenience caused.
As per our telephonic conversation, the ticket has been confirmed and sent to your registered email.
I hope the issue is resolved now.
Please check and do let us know if you need any additional assistance.
We truly appreciate your patience and immense co-operation.
Regards,
Customer Delight Team
Rehlat
I am happy with rehlat business, am getting fare rates and more passengers, customer services are supportive, (flight cancellation, Reschedule, time changing etc...) trustable and customer supportive, it's my good experience with rehlat team, i will make more passengers for rehlat, thanks for helping my difficulty time rehlat team,
Dear Mohamed S,
Greetings from Rehlat & I trust you are doing well.!
Thank You for your fantastic review and such inspiring words of appreciation.
We are glad that you liked our assistance.
Should there be anything else, kindly let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Fantastic competitive prices and multiple options
Excellent and quick customer service
Thanks for working on flights
Dear Waleed,
Thank you for your wonderful review and great feedback. We truly appreciate your business.!
We thank you for choosing us for your travel trips. We would love to see you again.
Should you need any assistance, please let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
One of the best online portal for best fare. I have book flight ticket more than fifteen times. Rehlat offering best fare among online travel agency
Dear Abdul Razak,
Greetings from Rehlat & I trust you are doing well.!
Thank You for your fantastic review and such inspiring words of appreciation.
We are glad that you liked our assistance.
Should there be anything else, kindly let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
The best website for booking your tickets and the support team is one of the best.
The Prices are awesome
The only problem is the convenience fee
I hope rehlat team do something in that regard
Other then that i highly recommend and encourage everyone to book from rehlat.com
Dear Roman,
Thank you for your wonderful review and great feedback. We truly appreciate your business.!
We thank you for choosing us for your travel trips. We would love to see you again.
Should you need any assistance, please let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Fair price, great customer support, solve my booking issues within 24 hrs. Promo codes help a lot when price is tight.
Dear Mahendra
We appreciate your wonderful feedback and thank you for being a part of Rehlat's Family.
We are working on improving our services and hopefully, there should not be any destabilizing encounters, whatsoever.
Should there be anything else, please let us know.
We are here to help.
Thank You.
Regards,
Customer Delight Team
Rehlat
And I am also the most stupid to buy from thier website when it was cheaper on the airline website because I did not notice that.
And when I wanted to change the timing it was horrible experience, my advice go buy from the airline website directly even it it is 20% higher cost. Believe me!
Why I give them control over changing my booking details? I paid them more for the original ticket, and now they charge me more to change the ticket via email or phone call, while on the airline website you do it cheaper, faster online and you do not deal with stupid customer service agent!
Dear Amr,
We regret any inconvenience caused.
We try and find the best deals for our customers.
Kindly be informed that the Date Change or Cancellation penalty fees are decided by the Airlines' and are solely at their discretion. When we receive a request from our customer, we contact the Airlines asking if there is a possibility of the change requested by the customer and if there is, what charges will it incur and then inform the same to the customer.
We understand that sometimes, the penalty is a little higher but as mentioned, those are decided by the Airlines and needs to be followed.
It is a very tedious process for Airlines to reschedule everything on minimal charges which is why most Online Travel Agencies do not accept change and cancellation requests easily although we try to do the needful as much as we can.
However, share your Booking details if there are any queries you need our assistance on.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Its my first time to encounter a travel company as responsive as Rehlat. Even the 5 star airline dont have a support team like Rehlat.
Dear Theresa,
Greetings from Rehlat & I trust you are doing well.!
Thank You for your fantastic review and such inspiring words of appreciation.
We are glad that you liked our assistance.
Should there be anything else, kindly let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Seriously, do not book with this company!
Payment was taken (confirmed by EmiratesNBD) but Rehlat continue to deny receipt of payment and maintain that it will take at least 48 hours to check with their team in India.
The customer service representatives continually hung up the phone on me and the supervisor refused to take my call!
This is the most awful experience I've ever had. Essentially, they've taken my money and that's it - no flight tickets, nothing... absolutely bizarre!
Please, please, please avoid this company like the plague!
Dear Simon,
We terribly regret the inconvenience caused.
As per telephonic conversation, the refund has been initiated. Please check your mail and reply accordingly.
We truly appreciate your patience and kind understanding and thank you for your immense co-operation.
Regards,
Customer Delight Team
Rehlat
First they charge the whole amount from my credit card in the morning and later in the night they paid the supplier payment from my card without my permission. They said that due to technical issue they did like that and it will refund within 24 hours. Banks and this rehlat fooling us.
Dear Ram,
We regret any inconvenience caused and apologize for the delay in response.
We understand your concern and would like to resolve this issue at the earliest.
Please share your Booking details so that I may check the issue on priority to check what went wrong.
Awaiting your reply.
Regards,
Customer Delight Team
Rehlat
I'm really confused reading all these reviews. I want to book, but still I'm afraid of being scammed!
Dear Mohamed,
We understand your concern.
As an online travel agency, who does business with customers through website, we tend to receive negative as well as positive comments. If you look at the reviews, we have resolved all the respective cases.
Rest assured, we have been in the travel industry for more than 4 years and have made many a customers, who still are our regular visitors.
We would appreciate your business with us and unfortunately, if by any chance, anything unexpected comes our way, we shall resolve it at the earliest.
Regards,
Customer Delight Team
Rehlat
My booking id *******
I have called they sent me a link i chek there i change to my filght from 02/06/2019 to 11/06/2019 they are ask me charging fees me 1700 AED.
Very very scamd
Dear Laxman,
We hope you are doing well.
We would like to inform you that the Date Change or Cancellation penalty fees are decided by the Airlines' and are solely at their discretion. When we receive a request from our customer, we contact the Airlines asking if there is a possibility of the change requested by the customer and if it is, what charges will it incur and inform the same to the customer.
We understand that sometimes, the penalty is a little higher but as mentioned, those are decided by the Airlines and needs to be followed.
However, I have forwarded the query to the Escalations Desk who have worked on it. Please check your mail and reply accordingly.
Thank You.
Regards,
Customer Delight Team
Rehlat
Rehalat shows very attractive cheap price in skyscanner and while price wont change till last step and after filling all details and at last step to payment they add "Convenience Fee" and increase price drastically without proper notification and Grab money... silly way of making money.
None of the offer coupons are accepted... waste of time spending time with this travel booking... Very bad expertise.
Dear Suresh,
I hope you are doing good.
We would like to inform you that the Convenience Fee is not a hidden charge and is a service fee charged for booking online at ease and for providing multiple payment options and services.
It would appear in the Payment page once you add your card details. The reason it cannot be displayed before you enter your card details is that the amount charged as Convenience Fee, depends on the payment gateway you choose and the bank you have your account with.
The amount is then calculated accordingly and added in the total cost of the booking before you click on PAY.
I hope this helps.
As for the Coupon codes, if you are re-directed to our website through Skyscanner, the coupons will not be effective as that is already a discounted price. Please refer to our website's terms & conditions, as it is already mentioned.
However, please share your booking details if there are any further queries to be resolved.
Should there be anything else, please let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Absolutely terrible service, wanted to change my return flight from 14/04 to 21/04. Was sent a link to make additional payment of 280aed which i did within 20 mins and then they tell me seats are sold out and find a new date. However the SEATS ARE STILL AVAILABLE. PLEASE DO NOT GET SCAMMED!.
CUSTOMER SERVICE OVER THE PHONE DOES NOT KNOW ANYTHING
Dear Salman,
We understand your concern.
Please note that with any travel agency or with the Airlines' themselves, the seats are not guaranteed unless confirmed. However, we appreciate your immense co-operation.
The necessary changes as per your request have been made and the E-ticket has been sent to you.
Please check your mail and do let us know if you need any additional assistance.
We are here to help.
Regards,
Customer Delight Team
Rehlat
I use FB messenger to contact them and received a call from Candida Armstrong. By her name, it speaks for itself. She is the ONE who finally solved my problems. I got a change of date on my return ticket without any fees. So instead of regretful, I became happy. Thanks very much Candida Armstrong. You are really strong woman in your company.
Dear Ruby,
Greetings from Rehlat & I trust you are doing well.!
Thank You for your kind words of appreciation for Ms Armstrong.
We are glad that you liked our assistance.
Should there be anything else, kindly let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Badudz E.,
Greetings from Rehlat & I trust you are doing well.!
Thank You for your fantastic review and such inspiring words of appreciation.
We are glad that you liked our assistance.
Should there be anything else, kindly let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat