I booked my ticket online and received confirmation sms and email. Also the amount got deducted from my account. But in the check in counter the staff couldn't find my booking details with the booking reference I provided. I called Rehlat, one staff assured to call me back and reissue the ticket, another one cut the phone on my face when I was talking about my issue, a complete mess. They later informed me due to me non stop calls that they will refund the amount the next day. It's been more than a week but no progress. Please never ever book your tickets through rehlat. They are the biggest fraud who are also very unprofessional. No proper communication.
Dear Shiny,
We regret any inconvenience caused and apologize for the delay in response.
I have forwarded the issue to the Escalations Desk who are working on it and would reach out to you at the earliest.
We truly appreciate your patience and kind understanding.
You will hear from us shortly.
Awaiting your reply.
Regards,
Customer Delight Team
Rehlat