Absolutely terrible service, wanted to change my return flight from 14/04 to 21/04. Was sent a link to make additional payment of 280aed which i did within 20 mins and then they tell me seats are sold out and find a new date. However the SEATS ARE STILL AVAILABLE. PLEASE DO NOT GET SCAMMED!.
CUSTOMER SERVICE OVER THE PHONE DOES NOT KNOW ANYTHING
Please note that with any travel agency or with the Airlines' themselves, the seats are not guaranteed unless confirmed. However, we appreciate your immense co-operation.
The necessary changes as per your request have been made and the E-ticket has been sent to you.
Please check your mail and do let us know if you need any additional assistance.
We are here to help.
Dear Salman,
We understand your concern.
Please note that with any travel agency or with the Airlines' themselves, the seats are not guaranteed unless confirmed. However, we appreciate your immense co-operation.
The necessary changes as per your request have been made and the E-ticket has been sent to you.
Please check your mail and do let us know if you need any additional assistance.
We are here to help.
Regards,
Customer Delight Team
Rehlat