Rehlat Reviews Summary
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ever seen such a worst service in my life time. I have booked ticket Booking ID. *******, due to emergency i have cancelled the ticket. For the past 2 months i'm mailing and mailing and i have called customer care "n" number of times. But No use. They have technical support team "good for nothing" their reply will be just cut and past work from previous mail. That's it... till now i didn't get my refund. Actually i have booking may tickets for me and for my friends. Now i have stopped booking through Rehlat and i told my friends. Not to book through rehlat... *******@gmail. Com
THIS IS THE FIRST REVIEW I AM WRITING FOR SOMEONE EVER BUT I HAD TO SINCE THEY ARE TROUBLING ME SO MUCH. I REALLY WISH I HAD A ZERO STAR OPTION. DO NOT EVER BOOK A FLIGHT WITH THEM. THEY'LL CHARGE EXTRA FOR ANY CHANGES AND NOT EVEN RESPOND TO YOUR MAILS. ANYONE SEEING THIS, TRUST ME YOU'LL REGRET BOOKING WITH THEM. YOU CAN CONTACT ME ON *******@gmail.com TO KNOW WHAT EXACTLY HAPPENED
Dear Lavina,
Appreciate your patience and kind understanding.
We believe the issue is resolved as per your telephonic conversation with Mr Allan. The needful has been done and details have been sent to your email.
Kindly change your comments as the whole ordeal was because of the Airlines' policies and not Rehlat.
Should there be anything else, please let us know.
Here to assist you.
Regards,
Customer Delight Team
Rehlat
I talked to different agents in Rehlat further to my request adding my children to my existing booking. Despite of the difficulty when tracking various customer's request using a common email add, well i can say that, those agents are good enough to handle request effectively. Rehlat is reliable. Indeed, I will get in touch with Rehlat to book our future travels. Many thanks Rehlat, our family's travel intent will be realized soon because of your prompt service. More power to your team and good luck!
Hi Lilian,
Trust you are doing well.
Thank you for your inspiring words.
It prompts us to excel in our work and assist the customers in a more efficient manner and provide best deals and discounts.
We would like to see you again for your travel trips.
Reach out to us through our call center, mail or on Fb / Twitter in case of any queries.
Always here to assist.
Regards,
Customer Delight Team
Rehlat
Very very poor services. Ridiculous charges for any change request. No response to any detail requested.
Bought a ticket for AED 500, wanted to change date... the difference in the price of new and old ticket is AED 200. Rehlat ask me to pay AED 960. No response whatsoever to my several request asking details of AED 960.
Dear Aamir,
We truly appreciate your patience and kind understanding.
As per our telephonic conversation, I have explained the whole scenario and hope that it clears the ambiguity about the issue.
Please refer to the mail for more details.
Kindly also update the review as we believe there was no issue from our end, but the Airlines.
Let us know if you need any additional assistance.
Here to assist you.
Regards,
Customer Delight Team
Rehlat
They never responds to mails. Requested for a cancellation before 2 days and there is no response from their side. Even though they claims to be 24/7 customer service you will be lucky if someone picks when you call the customer care. Think twice before booking at Rehlat.
Dear Shine,
I hope this email finds you good.
Appreciate your patience and co-operation.
Please note that the refund has been successfully processed from our end. The refund receipt has been sent through mail for your reference.
Kindly check your mail and do let us know if you need any additional assistance.
Here to assist you.
Regards,
Customer Delight Team
Rehlat
At first they will inform you that the ticket is confirmed but after they got the money they will tell you that the ticket is still unconfirmed from the airline. Then you have to wait for 3 to 4 working days to get the refund. They are really fraud. I have to keep calling them until now they did not refund my money back to my account. The big and real spammers.
Dear Mark,
Greetings from Rehlat!
I really apologize for the inconvenience caused, request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.
We would like to understand your discontent with Rehlat and take corrective actions for the future.
We value you as our customer and your feedback will help us build a stronger and customer friendly system.
Regards,
Customer Delight Team
Rehlat
Easy accessiblity, complete flight information and friendly and prompt response of the backend staff.
Dear Thambi,
Appreciate your positive review and motivating words.
We shall continue to assist our customers in the best possible manner as much as possible.
We are really glad that you are satisfied with our assistance.
If you have any queries, please contact us on phone or mail to help@rehlat.com.
We are here to assist you.
Regards,
Customer Delight Team
Rehlat
I am happy with their service which they have provided instantly after my call henceforth i will be using Rehlat always for booking Tickets.
I believe they provide best service for Loyal customers.
Hi Pradeep,
Trust you are doing well.
Thank you for your inspiring words.
It prompts us to excel in our work and assist the customers in a more efficient manner and provide best deals and discounts.
We would like to see you again for your travel trips.
Reach out to us through our call center, mail or on Fb / Twitter in case of any queries.
Always here to assist.
Regards,
Customer Delight Team
Rehlat
Very good service. Prompt response from backend. Happy with the service they are providing. Never got this type of service from any other third parties
Dear Abdulla,
Appreciate your positive review and motivating words.
We shall continue to assist our customers in the best possible manner as much as possible.
We are really glad that you are satisfied with our assistance.
If you have any queries, please contact us on phone or mail to help@rehlat.com.
We are here to assist you.
Regards,
Customer Delight Team
Rehlat
Rehalt stealing my money and refuse to refund me for flight canceled by airlines
I bought a ticket through Rehalt web site and suddenly the airlines cancelled the flight
I bought another ticket and when I contact rehlat they told me to wait for refund
I wait for more than three months with no clear replay
Every time they ask me to wait and finale they told me they will not refund me because the airlines not refund them!
This is stubbed ever answer?!
I paid you many you have to refund me and then solve your issue with airlines? As I'm customer and this is not my problems.
Very disappointed from their support team and there carless and unprofessional people
By the way the support agent name: rishad ahmed
And all emails saved since 28 march 2019 until now
This is my case Booking ID *******
Regards
Dear Mohammed,
We terribly regret the inconvenience.
I have forwarded the issue to the Escalations Desk who are working on it and would reach out to you at the earliest.
We truly appreciate your patience and kind understanding.
You will hear from us shortly.
Regards,
Customer Delight Team
Rehlat
I booked my ticket through Rehlat and the transaction went smooth. Upon trying to check-in, the airline told me that there was no ticket issued. After calling Rehlat, they stopped answering their phone and e-mails.
I am now left without a flight despite paying for the flights. They are scammers and are very unprofessional. I genuinely believe this is a group of scammers, not a legitimate business. And even if it is legitimate, it is highly incompetent and has serious issues to the point of not being able to provide a service (despite stealing the customers money)
Stay away! I even paid for an additional fee for online check-in (how ironic).
This was especially disappointing as its my first vacation in a year and first time to see my family in 2 years. Because of this, I was unable to fly and unable to afford another ticket home.
You really ruined a lot for me.
Dear Steven,
Truly appreciate your kind understanding and immense co-operation.
As per your telephonic conversation with Ms Candida Armstrong and Allan Richard, your booking is well confirmed.
We have had checked it on both the Airlines' website and the flight is okay to board. However, you would need to visit the Emirates counter at the airport for your DXB-MAN flight, for the Boarding Pass.
And for the additional amount of 22 AED you paid for the OLC, we are refunding it back to your account. It would be processed in next 24 hours and should be credited in 3 - 4 working days.
Sincerely apologize for the ordeal you had to go through and thank you for your sheer patience and cooperation.
Should you have any queries, reach out to me directly through my email mentioned in the one sent to you.
Always here to help.
Regards,
Customer Delight Team
Rehlat
Karam Cashback is restricted and you won't get any benefit of it. As they increase the price of the flight ticket once you have in your wallet karam credit. So you after the dicount which they will give. You will get nothing in conclusion. They play it right and very well. So don't be defeated.
Dear Amer,
Karam is an additional service solely for promotional activity.
The prices advertised on the website are the probably the cheapest in the market that we get. Also, apart from that, we have different Coupon Codes for more discounts. We try and give the best deals so our customers get the best fare for their bookings.
Please read the Karam Terms & Conditions for a clear understanding of how it works.
As for the flight fare, no agency can give a guarantee on that as it depends on the availability with the Airlines and is not confirmed until the booking is made.
However, share your booking details to check, if anything went wrong, and resolve at the earliest.
Here to assist you.
Regards,
Customer Delight Team
Rehlat
Disrespectful staff, slow on response, extremely unprofessional. Call center can barely speak English and they're way too slow
Dear Teet,
Greetings from Rehlat and I really apologize for the inconvenience caused, request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.
We would like to understand your discontent with Rehlat and take corrective actions for the future.
We value you as our customer and your feedback will help us build a stronger and customer friendly system.
Thank you.
Regards,
Customer Delight Team
Booking ID *******
I had booked a ticket from Rehlat for my wife & kid to travel from Kuwait to Mumbai on Jet Airways. Unfortunately the airlines stopped service and suspended their flight operations as informed to me by Rehlat via email on 18th April. They had also attached a circular from Jet Airways mentioned the same and that the ticket amount will be fully refunded.
I have been following up with Rehlat via email and on call for the last 2 months and still have not received the refund.
Now in their last email they are telling to wait 15 more days since the refund would be normally processed in 45-50 days. They have mentioned the refund process start date as 23rd May even though its very clear that the refund process should have started on 18th April.
I don't believe that the Airlines is delaying the refund since i know of friends who had booked through other travels agents for the same flight and they all already got their money back!
Rehlat is on purpose delaying the refund which is blatant fraud!
Shall update the post if at all i receive the refund...
Dear Arjun,
We apologize for the delay in response and regret any inconvenience.
Please note that there are hundreds of bookings with Jet Airways, which were cancelled by the Airlines, of which the refund is pending.
The delay is from Jet Airways, the airlines and not from Rehlat.
Kindly understand that we cannot refund for these bookings until we receive it from the Airlines themselves. We understand your concern but except asking you to patiently wait until there is an update from the Airlines', there is not much at the moment we can advise you. Thank you again for your kind understanding.
Please check your mail for further understanding.
Regards,
Customer Delight Team
Rehlat
We have booked tickets for our family, paid for them. In next morning rehlat took 465 AED again from credit cart. My husband called them and ask to refund money, but they took 465 AED one more time without any permission. During the chat a manager of rehlat wrote, that he did understand our problem and hi need more information) So, it's cheating.
Dear Olesia,
Greetings from Rehlat!
I really apologize for the inconvenience caused, request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.
We would like to understand your discontent with Rehlat and take corrective actions for the future.
We value you as our customer and your feedback will help us build a stronger and customer friendly system.
Regards,
Customer Delight Team
Rehlat
I have booked tickets from rehlat.com on 12/06/2019 and the amount has been debited at the same time. I got the confirmed ticket within a couple of minutes.
Today i got a message and email mentioning that ticket confirmation is pending, do not rebook.
Once i called customer care in the early morning they said the problem with AIRINDIA flight there is a chance to cancel.the travel consultant operations will be contacted.
After some time i got a mail that i need to pay another 130 AED more for the confirmation of the ticket.
When i called the customer care one lady name ms. Gina informed like if you don't want just cancel it will take another one week to credit back orelse pay 130 AED more.
In the last moment they are trying to loot us. this is the first and last time with this cheaters.
Dear Bibin,
I hope you are doing well.
As per our telephonic conversation, the booking is well confirmed and the E-ticket sent to you long time back.
Kindly check your mail and do let us know if you need any additional assistance.
Regards,
Customer Delight Team
Rehlat
Honestly Rehlat has fantastic customer support, prompt in response, quick in understanding the need and demands,
In my opinion "Your money is valued truely and If Rehlat then breathe you are in safe hands". Rare GEM is Rehlat that I fortunately found in this competitive field.
Rehlat is now, not my Best but Ever Best for all my Trip Needs.
Dear Nazreen,
Thank you for fantastic review and such encouraging words.
Your opinion is important to us and helps us in maintaining good customer support.
We are glad that you are satisfied with our assistance.
Should there be anything else, please let us know.
Always here to assist you.
Regards,
Customer Delight Team
Rehlat
I booked a ticket and was charge on my debit card. I was informed that ticket number will be sent to me in 5 hours, which is not normal compare to other booking engines (eg. Cleartrip, tajawal) where you can get your e-ticket number right away. I called them after 12 hours and got surprised that the ticket is not issued due to technical glitch. They reveresed my payment but unfortunately the bank has not release it yet, i need to wait 7 days before they release my money back. What a waste of time using Rehlat. My first and last with them.
Dear Mike,
We regret any inconvenience caused and apologize for the delay in response.
The Escalations Desk have worked on the query and responded through mail. The refund has been processed from our end successfully.
Please check your mail and do let us know if you need any additional assistance.
We truly appreciate your patience and kind understanding.
Regards,
Customer Delight Team
Rehlat
I booked a flight on their website. It was nearly 12 hours before they contacted me saying the flight was full, there are no seats, we will refund your money within 1 week. It took them a few seconds to take my money but it they need one week to give it back. PLEASE RUN AWAY FROM THEM.
Dear Hozifa,
We regret any inconvenience caused and apologize for the delay in response.
The Escalations Desk have worked on the query and responded through mail. The refund has been processed from our end successfully.
Please check your mail and do let us know if you need any additional assistance.
We truly appreciate your patience and kind understanding.
Regards,
Customer Delight Team
Rehlat
I purchased ticket from Rehlat.com, I got good customer support.the support was not fast response i was sent email on 8 May, 2019 on 2:44 PM I received response 9 may, 2019 on 9:42 AM but anyhow it has good response and hoping more fast response than this. I am satisfied.
Dear Almas,
We appreciate your postiive feedback and thank you for being a part of Rehlat's Family.
We are working on improving our services and hopefully, there should be swift response and quick resolutions.
Reach us on help@rehlat.com or through Fb / Twitter for any assistance.
We are here to help.
Thank You.
Regards,
Customer Delight Team
Rehlat
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Dear Babu,
Appreciate your patience and kind understanding.
We believe the issue is resolved as per your telephonic conversation with Mr Allan. The needful has been done and details have been sent to your email.
Please check your mail and let us know if you need any additional assistance.
Here to assist you.
Regards,
Customer Delight Team
Rehlat