This company is a scam. Please believe me when I say they will not issue a refund. In November 2024, I was informed by Rehlat that there were no rooms available at the hotel I booked, and my order was canceled. Initially, it showed that there were rooms available. After I booked and paid, I received an email just 10 minutes later stating that there were no vacancies and my order was canceled.
That was the beginning of my nightmare. After three months and nearly 50 emails, I still have not received my refund. No one answers the customer service phone number provided. A total of £229 was supposed to be refunded, but every email I receive just says that the refund is being processed.
Please be cautious and do not book anything with Rehlat; they are a scam company.
Booked a hotel room in Nov 24. They cancelled and offered another hotel in other side of city or get refund. I selected a refund. It's been more than 100 emails of same excuses and repeat messages by different people and no refund made. They are a scam. Don't use Rehlat.
Hello! 🌟
If you could kindly reach out to the team at help@rehlat.com, they will be more than willing to assist you with your request.
Thank you for your cooperation!
K
Overview
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Roseboom, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! 🌟
If you could kindly reach out to the team at help@rehlat. Com, they will be more than willing to assist you with your request. Thank you
S