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Rehlat

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India
1 review
0 helpful votes
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Better in Middle East
October 30, 2016

Am frequent traveler and so far rehlat is working well for me, price are fair enough compared to others.

Date of experience: October 27, 2016
Kuwait
1 review
0 helpful votes
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Extremely satisfied
February 21, 2019

Extremely satisfied One of the best online travel agency in middle east, customer care support very fast.

Date of experience: February 20, 2019
Social T. Rehlat Rep
over a year old

Dear Nishad,

Greetings from Rehlat & I trust you are doing well.!

Thank You for your kind words of appreciation. We are glad that you liked our assistance.

Should there be anything else, kindly let us know.
We are here to help.

Regards
Customer Delight Team
Rehlat

Egypt
1 review
0 helpful votes
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Best app ever
August 31, 2022

My go to travel app it's user friendly with great prices and the customer service is very helpful. Highly Recommended

Date of experience: August 31, 2022
AE
1 review
0 helpful votes
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Looks like a scam website. They add something called "convenience charge" just after you enter card details. Be careful and not recommended at all.

Date of experience: March 3, 2023
Germany
1 review
0 helpful votes
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Highly Recommended
November 7, 2017

Had a great experience booking my flight to Kuwait. Simple, safe and secured payment gateway. Loved it!

Date of experience: November 6, 2017
AE
1 review
0 helpful votes
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Superb
May 13, 2019

Getting great prices and rewards on my booking. Quick customer care service. Hassle free Transaction.

Date of experience: May 11, 2019
Social T. Rehlat Rep
over a year old

Dear Bilal,

Greetings from Rehlat & I trust you are doing well.!

Thank You for your fantastic review and such inspiring words of appreciation.
We are glad that you liked our assistance.

Should there be anything else, kindly let us know.
We are here to help.

Regards,
Customer Delight Team
Rehlat

Saudi Arabia
3 reviews
0 helpful votes
Follow LUAI K.
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Never trust this rehlat.com web site. They ripped me off and customer support is the worst. It's a scam

Date of experience: July 30, 2023
India
1 review
0 helpful votes
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Best customer service
April 11, 2023

Thank you so much rehlat for the best customer service. I got refund in 2 days after cancelling my booking

Date of experience: April 10, 2023
France
1 review
0 helpful votes
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Had a problem with my payment but staff were really on top of things. Quite efficient and got in touch right away.
Best deals!
Highly recommended

Date of experience: August 21, 2019
Social T. Rehlat Rep
over a year old

Hi Neveen,

Thank you for fantastic review and such encouraging words.

Your opinion is important to us and helps us in maintaining good customer support.

We are glad that you are satisfied with our assistance.

Should there be anything else, please let us know.
Always here to assist you.

Regards,
Customer Delight Team
Rehlat

India
1 review
0 helpful votes
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Quick response
July 5, 2022

Thank you for responding so quick and resolving my baggage issues. Special thanks to the gentleman in customer support

Date of experience: July 5, 2022
Colorado
1 review
0 helpful votes
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Dont book anything via this site its a scam. They just collect money but never booked the reservation

Rehlat attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2022
Social T. Rehlat Rep
over a year old

Dear Dinuka,

We apologize for the inconvenience. We request that you share your booking details and we will definitely look into it.

Regards
Customer Delight Team

Hong Kong
1 review
0 helpful votes
Follow Chan J.
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ATTENTION TRAVELERS!

STAY AWAY FROM Rehlat
I've been SCAMMED and I'm FURIOUS! Rehlat has proven to be nothing but a DISGUSTING company with ZERO regard for its customers. They CANCELED my booking for NO REASON and have been playing games with my hard-earned money ever since!
For over a MONTH, I've been given the same LAME excuse that my refund is being "processed." What a JOKE! Every time I email them, they just COPY and PASTE a robotic response, showing absolutely NO interest in resolving my issue.

Rehlat is a THIEF in disguise, taking advantage of innocent travelers like you and me. They are quick to TAKE your money, but when it comes to providing the service you paid for or giving a refund, they conveniently DISAPPEAR!
I'm DONE being treated like a FOOL by this company. Let me be the WARNING SIGN you need to AVOID Rehlat at all costs! Don't fall into their TRAP like I did. They are experts at RUINING your travel plans and leaving you empty-handed.
SHARE this message with EVERYONE you know! SPREAD the word on social media, travel forums, and review platforms. Let's make sure NO ONE else falls victim to this DISGUSTING scam!

#TravelScam #Avoid Rehlat #ThievesInDisguise

Date of experience: November 2, 2023
Sri Lanka
1 review
1 helpful vote
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Rehlat will scam you if they can
July 15, 2023

I wouldn't recommend using this service at all. I believe they will try to scam you if they can. Here's my experience with them.

I recently made a hotel reservation through this service, but unfortunately, I encountered some issues. Although they charged my credit card, I never received a confirmation email.

I decided to contact their customer service and initially chose the English option. However, the call quality was poor, with frequent disruptions and difficulty in hearing the representative.

I then switched to Arabic, hoping for better communication. Thankfully, the line was clear this time, but the representative informed me that their system was experiencing technical difficulties. She asked me to call back in a few minutes. Despite my attempts to follow her suggestion, every time I called, she claimed the system was still down. Frustrated, I switched back to English, but the call quality remained unusable.

After enduring this for two hours, I decided to call the Arabic line again and insisted on a solution, making it clear that I wouldn't end the call without one. She continued to apologize for her inability to assist, but I remained firm in my resolve.

Finally, after forty-five minutes on the call, she asked for my reservation number and sent a confirmation email. However, given the previous issues, I had doubts about the email's authenticity. To verify, I contacted the hotel directly and discovered that they couldn't locate my reservation initially. I stayed on the line with the representative until the hotel was able to confirm my reservation.

Before ending the call, I sternly warned the representative of canceling the reservation after the call. She didn't, but my experience was upsetting.

Date of experience: July 15, 2023
Egypt
1 review
0 helpful votes
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Refund received
June 16, 2023

Thanks for the help to get my refund in only 48 hours
Twitter team received my request and help me alot

Date of experience: June 16, 2023
India
0 reviews
0 helpful votes
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Boarding pass
June 27, 2022

Im flying from Hyd to DXB with my family and i got my boarding pass service without any request from my side.

Thank you kalyani for send an mail.

Date of experience: June 27, 2022
India
1 review
0 helpful votes
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Best in the market
October 20, 2022

Best'customer service
Best offers
Best in the market
Very good app for booking flights, hotel's, train

Date of experience: October 20, 2022
India
1 review
0 helpful votes
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Best OTA
April 25, 2022

Great. Thank you so much for solving my problem with in a day. Best OTA with great offers and deals.

Date of experience: April 24, 2022
Egypt
1 review
0 helpful votes
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Good
July 24, 2023

I've made a booking and i got the tickets on the mail after 5sec also contacted the customer service and they sent the boarding passes thanks k

Date of experience: July 24, 2023
Kuwait
1 review
0 helpful votes
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Exlent
March 13, 2019

Really exlent rehlat. IBuy too. Uch tickets. They give good support. Realy very nice.and good travel from kuwait

Date of experience: March 12, 2019
Social T. Rehlat Rep
over a year old

Dear Kuwait T.

Greetings from Rehlat & I trust you are doing well.!

Thank You for your fantastic review and such inspiring words of appreciation.
We are glad that you liked our assistance.

Should there be anything else, kindly let us know.
We are here to help.

Regards,
Customer Delight Team
Rehlat

South Africa
1 review
0 helpful votes
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Thank you to Anji for assisting me with a refund request for a hotel booking made. Excellent customer service.

Date of experience: May 17, 2022

Overview

The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
328
value
307
shipping
237
returns
280
quality
294
This company responds to reviews on average within 22 days