jetBlue

They destroyed my duffle bag after requesting I check in the bag due to limited overhead space. Look at how my items came out, and can you believe they're pushing back on paying me due to lack of receipts!? Just don't fly them unless it's the only option.

Very disappointed with jet blue my flight was cancel same day no explanation was giving to me they change my my flight Fort Lauderdale instead of miami was on hold for. 3 hours lost half of my day because they gave me a later flight had reservations for restaurant lost that. Called few times about this issue the customer was ride telling me have to wait and call back again was told they don't see any notes or credit issue there's nothing they can do. Also tv wasnt working

The airline use to be my #1 pick. Now me and family will avoid it. You cannot count on it to be on time, staff is rude & couldn't care less. Flight attendants forget if not for us customers they will not have a job. How sad how ghetto this airline became.

Our luggage did not make a connecting flight with 3 hours in between flights. When calling baggage claim support 3 different times, the final time took 40 minutes to speak with a representative. Or luggage got passed off to a 3rd party for delivery, in which they could not get hold of Jet Blue either to pick up the luggage. It is taking over 48 hours to get our luggage. It is very disappointing the lack of communication and professionalism of this airline.

Last month I purchased a plane ticket to Mexico, I am absolutely thrilled with my experience with jetBlue. From beginning to end, the journey has been an absolute dream come true. The process of booking was seamless and easy, and I was utterly impressed by the good price of the ticket. Upon boarding the flight, I was blown away by the incredible hospitality of the crew members. After my experience with jetBlue, I can confidently say that I will be choosing this airline for my future travels.

My luggage got stuck at Boston when it was supposed to be coming with us to JFK. The worst part was going to the Jetblue Office at the airport. Personnel were unfriendly, unhelpful, and arrogant. Very bad customer service! I was extremely disappointed with the they deal with frustrated passengers either who lost/delayed bags. It looked like they are so used to the kind of customer services they offer passengers. They were past feeling! No sympathy, no apologies, just mechanically responding with NO courtesy at all. Jetblue higher ups should not hire customer service workers like that. They should work somewhere else! Please Jetblue owner - review your pesonnel and have them trained again for the best customer service especially that it WAS not our fault if you mess up our luggages.

I was suppose yo flight from jfk to ponce Puerto Rico it said on time we got to the airport at 8 p.m then the was flight delay from 10.59 to 12 am then they said that the plane coming from Fort Lauderdale was delay do to bad weather it was a lie after 8 pm the weather was good then again they said the flight from Florida was arriving at 1 am we did not take off until 2.45 am got to ponce at 7 am. Worst airline communicating with passengers and then they won't even compensate the passengers this happen all the time with jet blue. This is my 3 time with delays on jet blue

Purchased a Mint seat (one way) $1,474 + tax (SFO to JFK). Got onto the plane only to find out (in the air) that the seat was completely broken - no recline, bed, functionality at all. I notified the flight attendant, was told to call Jetblue and she would make a note that the seat was broken. Apparently that didn't happen. After multiple correspondence with Jetblue (phone calls & chat), I was issued only a $200 travel credit with no additional ability to contest this. The Operations associate implied that there was no proof because the flight attendant didn't make notes of this issue and this credit was "a courtesy." The Escalation associate said that in the, "carriage contract, they cannot guarantee your seat works and $200 travel credit is the only thing they can do." Sad that you can spend that amount of money and you're not guaranteed to get what you paid for. In addition, Jetblue will no longer fly to my local airport (BTV) in less than 2 months, so I would have to spend even more money just to try to use that credit at another airport - it's pretty much useless to me now. Been a loyal customer of JetBlue's so I'm very disappointed that they don't stand by their product and purchasing a Mint seat is risky.

I've got $200 for a flight delay (10 hours delay).
Today trying to buy a ticket using my credit and it shows me some error. I've tried 4 different cards and PayPal. However if I try to pay with no credit applied jetblue allow me to proceed to the next step. That means they did that error intentionally to keep that credit till it get expired.

JetBlue used to offer great prices and uber-comfortable human- size seats. Now, pricing is in line w/ all the rest (and, we are learning why-collusion), and seats have been changed to the narrow squeeze found in the other "Big Boy" carriers. Buying "extra room" only buy you the ability to drop your tray table without slicing your gut (just like the others), not any normal size width in a seat.
So, sorry JetBlue, you are no longer my first stop when shopping for flights, you are just part of the ordinary (and miserable) pack.

Tried cancelling a flight JB booked on my behalf when they cancelled my flight (thanks for the less than 24 hour notice on that one too!). Went to Website to cancel the new booking they made as it was at a different airport. Clicked" Manage Flight"... and got no response. Tried a few more times and nothing. Called 1-800 number. It said go to the website. Hmmm? Website doesn't work? Stayed on the line. They were nice enough to say I'd have 150 minute wait to talk to operator/agent. Time for new CIO and CEO! Oh by the way the wait music selection just adds to the stress and frustration. I wonder when it was that last time the CEO actually tried to use his/her system himself like a typical customer?

I booked my very first flight ever via Airline ticket world and since then it has become my go-to travel destination. The support team here is very patient and understanding, and they also offered me some unpublished deal that helped me more than I expected. Airline Reservations Customer care Number: *******433

I have tried for over a month to speak to a Jet Blue customer care, I sometimes wait on hold for an hour or more and always end up hanging up to call another day. Finally I got a hold of a representative who had me on the phone for about 40 minutes explaining rules etc, and then told me I didn't qualify for a refund. If things go back to normal, I don't think I will ever fly Jet Blue ever again. After what is going on you would think that they would refund a cancelled ticket, especially since so many people have lost jobs and money is hard to come by. Goodbye Jet Blue

There was an error in the assignment of frequent flyer miles. I tried to use chat, but they told me to call after waiting in chat for 40 minutes. On calling, the wait time was over 300 hours (no joke), with no option to get a call back (there used to be that option). So basically, there isn't any real customer service.

I'm traveling for 25 years usually l never had problem, but the last one, l'm traveling with JetBlue and l can't believe how rude are this people even on the phone, l'm definitely very very disappointed.