jetBlueReviews 68

On March 10th, 2024 I took a flight from LAX to Newark on Jet Blue. I was accompanied by my service dog. I never flew Jet Blue with my service dog before and was unaware that they were much more difficult to deal with than the other major airlines when it comes to service animals. For United, my usual airline, I usually call a day or so before my flight to let them know my service dog will be coming with me. So I called Jet Blue a day before my flight and the representative on the phone was rude and unhelpful. She essentially shamed me for not being aware of their 48 hour policy of informing them and providing them with proper documentation. She told me my only option would be to go up to the help desk at the airport the day of. I had a bad feeling based off of her attitude but was hopeful my experience would be better at LAX. Everything got much much worse that morning. I waited on a long line at the help center and finally reached a representative. She seemed baffled that the phone representative told her she could help. After going back and forth for a bit she called her supervisor. He asked for my DOT form in which I was readily able to provide him. After reviewing he said to me, "I am going to ask you one question" in which I replied, ok. He asked me what task my dog is trained to do for me. I gave him the answer of "reminding me to take my medication" in which he replied "how does she do that?". He wanted me to elaborate without me providing a diagnosis which was near impossible. I told him I have never been asked that before, I was in shock and uncomfortable. I did not want to answer. He explained he was denying my dog to board as a service dog on my flight. I felt degraded and humiliated. Not to mention now I was cutting super close to when the boarding doors for my flight would close. I agreed to pay the pet fee and to stuff my service dog under my seat. Trying to hold back tears I got to the security line and realized there was no way my fiancé and I would make it to our flight. We saw an area for CLEAR and quickly signed up dropping even more unexpected money. After cutting the whole clear line we had to run through the airport with my service dog. Just wait it gets worse.
The next day I really was able to reflect on just how disgusting and wrong this situation was so I decided I would escalate this as high as I could via the phone customer service so they can hear my side. The first time I called I spent an hour of my day on the phone. At first, I spoke with a very kind and empathetic representative. She seemed speechless and horrified by the incident and was perfidiously apologizing. I told her I at least wanted there to be an investigation and to get the pet fee back. She was clearly relaying this to someone above her because she kept putting me on hold. Finally, she came back on and said her manager said they "cannot refund the pet fee because we already flew". I demanded to speak to her manager myself. To no surprise her manager was an unkind disgrace and told me "I should have done my research" acting like it was my fault I didn't know their policy. She ended up hanging up on me. I called one more time to see if I could speak to someone else and I was put through to another representative whose ranking I am not sure of. She told me the best she could do was fill out a claim for me and submit it. She was nice enough, but no one seems to really care about this issue which I am thinking is borderline if not totally illegal.
At this point it is not only about the extra money that I spent that I shouldn't have had to, but how this could affect other people. I have read other posts about Jet Blue mistreating other passengers with service dogs and I am saddened. Something needs to be done because a huge corporation like this cannot continue to mistreat, degrade, and discriminate against disabled passengers.

We just returned from our trip to Arizona. On our way there our flight got CANCELED. The employees are extremely rude, not helpful at all, no information was given to us on why or what happened and 48 hours later we received an e-mail on how we can go about rebooking a flight to reach our destination. They told us to rebook on our own with another airline if we want to fly because they don't partner with other airlines and they couldn't be of any assistance. They left us hanging at the airport without giving us any vouchers for taxi to go back home or to book a hotel. They told us that they will reimburse us the cost of the flight that was canceled and not the cost of the new flight that we had to book last minute and it was four times the money. Besides the fact that they ruined our vacation and we reached our destination 30 hours later extremely exhausted with connecting flights, their mistake cost us a fortune, customer service was terrible and getting reimbursed was extremely difficult. Let's see if we even get reimbursed. They said credit should appear 7-10 business days after requesting to get reimbursed. They didn't even have the courtesy to do it on their own after the hell they made us go through. PLEASE do yourself a favor and don't book with them. On our way back ( yesterday) we book seats all the way in the front. Second and fourth rows. 4 people. Even though they asked all the A passengers to board first; that was us, they allowed anyone to board without checking their boarding passes. The passengers from the middle and the back of the plane that had paid cheaper fairs, took all the space on top of our seats and no one from the front seats had space to put their carry ons. We and other passengers from the second, third and fourth row had to check in our carry ons because the crew just didn't care of what was going on. We had to wait for them to take everyone's carry ons go check them on and bring us tags. Passengers were very upset they were yelling and arguing with the in flight crew and we had to wait for this madness to be resolved. Just a terrible experience overall. Very disappointed!

February 20,2024 flight, Boston to Richmond. D.E.I. Hire "getting her nails did" instead of doing her job. JetBlue has really really gone downhill. From their changed ridiculous carry-on bag fees, down to the lower quality of staff they hire nowadays, they're just on a serious spiral downward. The JetBlue employee at our departure gate literally shut the jetway door in the face of my seven year old daughter and me exactly 15 minutes before the departure time, and she had the gall to tell me she couldn't let us on our flight because "we close boarding 15 minutes before departure, nothing I can do to help you". Meanwhile, the plane was right in front of me and my child, and they hadn't closed the door to the plane and the jetway was still attached. It was pretty clear the gate lady simply wanted to leave the area and be done. They had made check a single carry-on bag because JetBlue is doing this absurd marketing plot with carry-on fees, so my checked bag was on the original flight already.After 45 more minutes of waiting in a customer service line, they said the best they could do was make me wait six hours at the airport with my child for the midnight flight. So, at the end of another six hours of sitting at an airport, for no other reason than the original gate employee "wanted to get her nails did", I had to track down my bag that had arrived the destination 6 hours earlier, which was another ordeal full of bad employees. Terrible.

My luggage got stuck at Boston when it was supposed to be coming with us to JFK. The worst part was going to the Jetblue Office at the airport. Personnel were unfriendly, unhelpful, and arrogant. Very bad customer service! I was extremely disappointed with the they deal with frustrated passengers either who lost/delayed bags. It looked like they are so used to the kind of customer services they offer passengers. They were past feeling! No sympathy, no apologies, just mechanically responding with NO courtesy at all. Jetblue higher ups should not hire customer service workers like that. They should work somewhere else! Please Jetblue owner - review your pesonnel and have them trained again for the best customer service especially that it WAS not our fault if you mess up our luggages.

Purchased a Mint seat (one way) $1,474 + tax (SFO to JFK). Got onto the plane only to find out (in the air) that the seat was completely broken - no recline, bed, functionality at all. I notified the flight attendant, was told to call Jetblue and she would make a note that the seat was broken. Apparently that didn't happen. After multiple correspondence with Jetblue (phone calls & chat), I was issued only a $200 travel credit with no additional ability to contest this. The Operations associate implied that there was no proof because the flight attendant didn't make notes of this issue and this credit was "a courtesy." The Escalation associate said that in the, "carriage contract, they cannot guarantee your seat works and $200 travel credit is the only thing they can do." Sad that you can spend that amount of money and you're not guaranteed to get what you paid for. In addition, Jetblue will no longer fly to my local airport (BTV) in less than 2 months, so I would have to spend even more money just to try to use that credit at another airport - it's pretty much useless to me now. Been a loyal customer of JetBlue's so I'm very disappointed that they don't stand by their product and purchasing a Mint seat is risky.

It was Oct 21,23 My flight on JetBlue starting with the new parking area it was miles away from the check point, and boarding area my first time arriving at this new place and there NO one there to help there was no wheel chair both my mom and I needed wheel chairs and there was no one there to help us when I finally saw a wheel chair I had to push my disabled mother miles away from the parking to the boarding area and had an Asthma attack! And no was there to help us although there were these blue moving vehicles which never asked me if I needed help. Not to mention once I boarded airplane there was no leg room and the whole ride was uncomfortable and painful flight,And on the way back I was taken on a wheel chair to a parking lot and I had to walk back and forth from the 3rd-4th while I was looking for my vehicle my mom that is disabled had to stand there in excruciating pain while I search for my vehicle. I will never take JetBlue ever again or recommend it.
Your Flight Itinerary
Your JetBlue confirmation code is CGJGOO

MCO SJU
JetBlue
Flight 1233

Sat, Oct 21
6:08am
Terminal: C
-
Sat, Oct 21
9:04am

The airline use to be my #1 pick. Now me and family will avoid it. You cannot count on it to be on time, staff is rude & couldn't care less. Flight attendants forget if not for us customers they will not have a job. How sad how ghetto this airline became.

I am completely disappointed with this company, get out of them, everything happened to go and come back, total lack of respect for customers, I bought my flight precisely for the arrival time at my destination in Punta Cana which would be 10:30 am, this way I could make better use of my vacation days, however, my flight was scheduled to leave Boston at 6:35 am on 01/09/2023 and arrive in Punta Cana at 10:30 am, but JetBlue only said it was late, we waited a long time, until we boarded, we spent almost an hour on the plane before we got off again and waited a long time for another boarding, at the end of it all I only arrived at my destination, it was already past 6 pm, I lost an entire day of my vacation, day of my return which was 09/08/2023 from Punta Cana to Boston with a stop in Ny and arrival in Boston, such was my surprise when I arrived in Ny the flight that was to leave for Boston at 10:50 pm was cancelled, the staff giving vague answers, they said that our flight to Boston would only leave the next day at the same time, that if we wanted we would have to wait more than 24 hours and that JetBlue would not pay for the hotel, I saw many people indignant, without answers, with much insistence they put me on a flight at 3 am, to get to Boston, when I arrived in Boston my suitcase didn't come, after a lot of searching for information they said they would deliver it to my house, 2 days later, avoid this company, because if you have problems they are totally uneducated to solve problems, I hope I never have to fly with JetBlue

On a round trip, JetBlue canceled my flight home. They are dishonestly claiming they've refunded me.

Our luggage did not make a connecting flight with 3 hours in between flights. When calling baggage claim support 3 different times, the final time took 40 minutes to speak with a representative. Or luggage got passed off to a 3rd party for delivery, in which they could not get hold of Jet Blue either to pick up the luggage. It is taking over 48 hours to get our luggage. It is very disappointing the lack of communication and professionalism of this airline.

I was suppose yo flight from jfk to ponce Puerto Rico it said on time we got to the airport at 8 p.m then the was flight delay from 10.59 to 12 am then they said that the plane coming from Fort Lauderdale was delay do to bad weather it was a lie after 8 pm the weather was good then again they said the flight from Florida was arriving at 1 am we did not take off until 2.45 am got to ponce at 7 am. Worst airline communicating with passengers and then they won't even compensate the passengers this happen all the time with jet blue. This is my 3 time with delays on jet blue

I purchased a ticket from Jet Blue on August 4. The transaction was completed and the confirmation issues. On August 6 I received an email from the carrier that the transaction was incomplete and they were running out of seats. I contacted Jet Blue and was told that there were no confirmed ticket for the individual traveling. I contacted the credit card Jet Blue and was told that they did not pay for such a ticket. Called back Jet Blue and was told it would have cost me $25.00 for the agent to make the reservation. I didn't want to pay $25.00 to do that, so it got off the phone and searched for other airlines that fly nonstopped to the individual destination. I found a ticket for approximately $15.00 more but I did not have to pay $25.00 for making the reservation. On August 7, Jet Blue card services paid for a ticket, after I spoke with them on Sunday, August 6,23 and they told me that they did not pay for a ticket, which lead me to purchase another ticket from another airline. Jet Blue refuses to refund the money to my Jet Blue card, but returned my points uses for that trip and give me a year to travel on that ticket. Quite unethical. I do have a refundable ticket for traveling in December, and if the money is not refunded to my card, I will cancel that ticket and fly with another airline. VERY UNETHICAL

Our flight was cancelled a few hours before takeoff and we were informed it was due to flight mechanical issues and that we should receive compensation for our flight not being rebooked until 2 days later and that we would receive an email within 7 days with compensation. It took a while day to rebook everything for our trip, including 2.5 hours on the phone with jet blue. After speaking to the representative today, (9 days later and still no email) she said we were not getting compensation, but will not give the full reason why. This cancellation not only interrupted our full trip, but incurred late cancellation fees to correct. Since the reason for the cancellation was not a Forced Majeure Event, we should be allowed compensation. It is unacceptable.

Our return flight was delayed twice as well. No reason given. We were pushed to the last row of the plane (since it was rebooked due to the original cancellation and we didn't get seats until we arrived) where the stewards were very loudly banging several times throughout the flight startling me and waking up the screaming infant after she finally fell asleep (several times). This was the worst experience I have ever had and we fly regularly. We will never use Jet Blue again.

CDC Requirements:

Dogs from High-Risk Countries for Dog Rabies
During the temporary suspension, options for bringing dogs that have been in a high-risk country for rabies within the past 6 months will depend on where the dogs' rabies vaccinations were administered, and the number of dogs being imported.

All dogs from high-risk countries must:

Appear healthy on arrival;
Be at least 6 months old;
Have a valid CDC Rabies Vaccination and Microchip Record [PDF – 1 page] or U.S.-issued rabies vaccination certificate. Rules vary depending on whether the dog was vaccinated in the United States or in a foreign country (see Option A, B or C).
The rabies vaccine must be administered by a licensed veterinarian on or after 12 weeks of age and at least 28 days before arrival if it is the dog's first vaccination.
Booster rabies vaccines administered after 15 months of age are valid immediately.
Have an ISO-compatible microchip for identification listed on their U.S. rabies vaccination certificate or CDC Rabies Vaccination and Microchip Record [PDF – 1 page].
Meet the requirements of either Option A, B, or C below.
Option A: Present a valid U.S.-issued rabies vaccination certificate at one of 18 airports with a CDC quarantine station.

For dogs vaccinated in the United, use of the CDC Rabies Vaccination and Microchip Record [PDF – 1 page] is encouraged, but not required. If your veterinarian does not use the CDC Rabies Vaccination and Microchip Record, ALL of the following information must be included on the rabies vaccination certificate (which must be in English):
Name and address of owner
Dog's breed, sex, date of birth (approximate age if date of birth unknown), color, and markings
Dog's ISO-compatible microchip number
Vaccine product name, manufacturer, lot number, and product expiration date
Date of rabies vaccination
Date the vaccination expires (date the next vaccination is due)
Name, license number or official seal, address, telephone or email address, date, and signature of veterinarian who administered the vaccine
Arrive at one of the 18 airports with a CDC quarantine station:
Anchorage (ANC), Atlanta (ATL), Boston (BOS), Chicago O'Hare (ORD), Dallas (DFW), Detroit (DTW), Honolulu (HNL), Houston (IAH), Los Angeles (LAX), Miami (MIA), Minneapolis (MSP), New York (JFK), Newark (EWR), Philadelphia (PHL), San Francisco (SFO), San Juan (SJU), Seattle (SEA), Washington DC Dulles (IAD).

I meet the requirements of Option A from the CDC: why are you guys making me enter the US back with my dog through JFK from the Dominican Republic rather than entering through San Juan Puerto Rico? I had to buy two separate flight tickets; 1 from SDQ to JFK and another 1 from JFK to SJU, meanwhile the rest of the family is flying directly from SDQ to SJU. Explain this discrepancy to me and why you guys are above the CDC ruling.

US Taxpayer
Borned US Citizen
Honorably Discharged Military Veteran
Spending more than $4,000 in JetBlue Flight Tickets this summer alone!

WARNING: JetBlue credit card through Barclays Bank. STAY AWAY! Barclays sent a $10,000 payment to my other credit card company that I did not authorize so they could collect a 5% fee on credit card balance transfers. Now I have a $10,000 credit balance on a credit card I paid off 5 days earlier (when I closed my original credit card account with a transfer from my personal checking account). Why would Barclays do this? To collect a non refundable fee of $500 on a credit balance transfer. I HAVE ZERO RECOURSE AND CUSTOMER SERVICE AT BARCLAYS IS ABOMINABLE!

You should be called "DELAY AIRLINES" YOU SUCK! I will never travel with you ever again... Trash, that's what you are!

Last month I purchased a plane ticket to Mexico, I am absolutely thrilled with my experience with jetBlue. From beginning to end, the journey has been an absolute dream come true. The process of booking was seamless and easy, and I was utterly impressed by the good price of the ticket. Upon boarding the flight, I was blown away by the incredible hospitality of the crew members. After my experience with jetBlue, I can confidently say that I will be choosing this airline for my future travels.

They destroyed my duffle bag after requesting I check in the bag due to limited overhead space. Look at how my items came out, and can you believe they're pushing back on paying me due to lack of receipts!? Just don't fly them unless it's the only option.

Very disappointed with jet blue my flight was cancel same day no explanation was giving to me they change my my flight Fort Lauderdale instead of miami was on hold for. 3 hours lost half of my day because they gave me a later flight had reservations for restaurant lost that. Called few times about this issue the customer was ride telling me have to wait and call back again was told they don't see any notes or credit issue there's nothing they can do. Also tv wasnt working