jetBlue

Jetblue does have limited airports they use, however if they are going where you need to go they will ALWAYS go there for a cheaper price. One time I got to the airport earlier than I needed to be and they said that they had an earlier flight if I wanted to go on that one with out paying anything extra. The flight that they offered us was actually a more expensive flight which is why I choose the later flight and they also gave us the extra leg room seats. I would say that this is really a company that goes the extra mile for it's customers.

Firstly, let me say that I never take the time to write a review but I have been so impressed with JetBlue customer service! For many reasons in the past I have chosen to travel on JetBlue as my preferred airline. The latest reason for my choice centered around a friend who had to change a departure date due to a family funeral. The JetBlue rep handled this beautifully without penalizing her…. It certainly helped during an emotional time. THANK YOU, JETBLUE

We recently flew "business" class and I say that with a laugh. From White Plains, NY to St. Petersberg, FL - RT. We were surprised to find out that a free bag of chips and a soft drink constituted the nourishment for the entire flight. If you want to see the videos expect to have to buy the headdset. You are cold- need a pillow or blanket- sorry they are for sale now!
On our return the weatherman projected that there "may" be snow, so our flight was cancelled. We were not notified. Another passenter in the waiting room noticed us and told us. Once we went up to the counter we had to try to reschedule ourselvesright away because even thought it was 9pm these days the airline would not put us up at a hotel over night!

I am completely disappointed with this company, get out of them, everything happened to go and come back, total lack of respect for customers, I bought my flight precisely for the arrival time at my destination in Punta Cana which would be 10:30 am, this way I could make better use of my vacation days, however, my flight was scheduled to leave Boston at 6:35 am on 01/09/2023 and arrive in Punta Cana at 10:30 am, but JetBlue only said it was late, we waited a long time, until we boarded, we spent almost an hour on the plane before we got off again and waited a long time for another boarding, at the end of it all I only arrived at my destination, it was already past 6 pm, I lost an entire day of my vacation, day of my return which was 09/08/2023 from Punta Cana to Boston with a stop in Ny and arrival in Boston, such was my surprise when I arrived in Ny the flight that was to leave for Boston at 10:50 pm was cancelled, the staff giving vague answers, they said that our flight to Boston would only leave the next day at the same time, that if we wanted we would have to wait more than 24 hours and that JetBlue would not pay for the hotel, I saw many people indignant, without answers, with much insistence they put me on a flight at 3 am, to get to Boston, when I arrived in Boston my suitcase didn't come, after a lot of searching for information they said they would deliver it to my house, 2 days later, avoid this company, because if you have problems they are totally uneducated to solve problems, I hope I never have to fly with JetBlue

On a round trip, JetBlue canceled my flight home. They are dishonestly claiming they've refunded me.

As a bit of background, I made a round trip reservation to attend my nephew's wedding in NYC for April 4. As we all know the nation is suffering the devastation of the Coronavirus pandemic. JetBlue advertises no cancelation fees, etc. due to this. That's a lie! After spending a considerable amount of time waiting to speak with a representative I was informed that is not the case - I would be receiving a credit that needed to be used within 1 year. My nephew will have a difficult time doing this in that time frame - Church, reception hall, countless other weddings in the same situation.
I'm a retired investment banker and have been through the bailout process before. If you look at the balance sheet/income statement of JetBlue it's clear they will be bankrupt by the end of May, (not the only airline by the way).
So it's either 2 solutions - 1) JetBlue goes bankrupt, no credit.
2) Taxpayer bailout while you screw the taxpayer by lying about refunds.
The fact that they would due this to a senior citizen is a direct reflection on the character of the airline. Shameless! I asked Emily, (JetBlue representative), if she would treat her Grandfather the same way - Yes was the answer. This is what you get from JetBlue, but they'll be happy when they receive their government bailout. I would gladly see my credit go down the tubes as long as JetBlue did too.
My intention is to NEVER fly JetBlue again and I warn you to do the same.

We just returned from our trip to Arizona. On our way there our flight got CANCELED. The employees are extremely rude, not helpful at all, no information was given to us on why or what happened and 48 hours later we received an e-mail on how we can go about rebooking a flight to reach our destination. They told us to rebook on our own with another airline if we want to fly because they don't partner with other airlines and they couldn't be of any assistance. They left us hanging at the airport without giving us any vouchers for taxi to go back home or to book a hotel. They told us that they will reimburse us the cost of the flight that was canceled and not the cost of the new flight that we had to book last minute and it was four times the money. Besides the fact that they ruined our vacation and we reached our destination 30 hours later extremely exhausted with connecting flights, their mistake cost us a fortune, customer service was terrible and getting reimbursed was extremely difficult. Let's see if we even get reimbursed. They said credit should appear 7-10 business days after requesting to get reimbursed. They didn't even have the courtesy to do it on their own after the hell they made us go through. PLEASE do yourself a favor and don't book with them. On our way back ( yesterday) we book seats all the way in the front. Second and fourth rows. 4 people. Even though they asked all the A passengers to board first; that was us, they allowed anyone to board without checking their boarding passes. The passengers from the middle and the back of the plane that had paid cheaper fairs, took all the space on top of our seats and no one from the front seats had space to put their carry ons. We and other passengers from the second, third and fourth row had to check in our carry ons because the crew just didn't care of what was going on. We had to wait for them to take everyone's carry ons go check them on and bring us tags. Passengers were very upset they were yelling and arguing with the in flight crew and we had to wait for this madness to be resolved. Just a terrible experience overall. Very disappointed!

You should be called "DELAY AIRLINES" YOU SUCK! I will never travel with you ever again... Trash, that's what you are!

Worst costumer service ever rude personnel no professionalism they should go out of business if they can't handle costumers

It was Oct 21,23 My flight on JetBlue starting with the new parking area it was miles away from the check point, and boarding area my first time arriving at this new place and there NO one there to help there was no wheel chair both my mom and I needed wheel chairs and there was no one there to help us when I finally saw a wheel chair I had to push my disabled mother miles away from the parking to the boarding area and had an Asthma attack! And no was there to help us although there were these blue moving vehicles which never asked me if I needed help. Not to mention once I boarded airplane there was no leg room and the whole ride was uncomfortable and painful flight,And on the way back I was taken on a wheel chair to a parking lot and I had to walk back and forth from the 3rd-4th while I was looking for my vehicle my mom that is disabled had to stand there in excruciating pain while I search for my vehicle. I will never take JetBlue ever again or recommend it.
Your Flight Itinerary
Your JetBlue confirmation code is CGJGOO

MCO SJU
JetBlue
Flight 1233

Sat, Oct 21
6:08am
Terminal: C
-
Sat, Oct 21
9:04am