On March 10th, 2024 I took a flight from LAX to Newark on Jet Blue. I was accompanied by my service dog. I never flew Jet Blue with my service dog before and was unaware that they were much more difficult to deal with than the other major airlines when it comes to service animals. For United, my usual airline, I usually call a day or so before my flight to let them know my service dog will be coming with me. So I called Jet Blue a day before my flight and the representative on the phone was rude and unhelpful. She essentially shamed me for not being aware of their 48 hour policy of informing them and providing them with proper documentation. She told me my only option would be to go up to the help desk at the airport the day of. I had a bad feeling based off of her attitude but was hopeful my experience would be better at LAX. Everything got much much worse that morning. I waited on a long line at the help center and finally reached a representative. She seemed baffled that the phone representative told her she could help. After going back and forth for a bit she called her supervisor. He asked for my DOT form in which I was readily able to provide him. After reviewing he said to me, "I am going to ask you one question" in which I replied, ok. He asked me what task my dog is trained to do for me. I gave him the answer of "reminding me to take my medication" in which he replied "how does she do that?". He wanted me to elaborate without me providing a diagnosis which was near impossible. I told him I have never been asked that before, I was in shock and uncomfortable. I did not want to answer. He explained he was denying my dog to board as a service dog on my flight. I felt degraded and humiliated. Not to mention now I was cutting super close to when the boarding doors for my flight would close. I agreed to pay the pet fee and to stuff my service dog under my seat. Trying to hold back tears I got to the security line and realized there was no way my fiancé and I would make it to our flight. We saw an area for CLEAR and quickly signed up dropping even more unexpected money. After cutting the whole clear line we had to run through the airport with my service dog. Just wait it gets worse.
The next day I really was able to reflect on just how disgusting and wrong this situation was so I decided I would escalate this as high as I could via the phone customer service so they can hear my side. The first time I called I spent an hour of my day on the phone. At first, I spoke with a very kind and empathetic representative. She seemed speechless and horrified by the incident and was perfidiously apologizing. I told her I at least wanted there to be an investigation and to get the pet fee back. She was clearly relaying this to someone above her because she kept putting me on hold. Finally, she came back on and said her manager said they "cannot refund the pet fee because we already flew". I demanded to speak to her manager myself. To no surprise her manager was an unkind disgrace and told me "I should have done my research" acting like it was my fault I didn't know their policy. She ended up hanging up on me. I called one more time to see if I could speak to someone else and I was put through to another representative whose ranking I am not sure of. She told me the best she could do was fill out a claim for me and submit it. She was nice enough, but no one seems to really care about this issue which I am thinking is borderline if not totally illegal.
At this point it is not only about the extra money that I spent that I shouldn't have had to, but how this could affect other people. I have read other posts about Jet Blue mistreating other passengers with service dogs and I am saddened. Something needs to be done because a huge corporation like this cannot continue to mistreat, degrade, and discriminate against disabled passengers.

CDC Requirements:

Dogs from High-Risk Countries for Dog Rabies
During the temporary suspension, options for bringing dogs that have been in a high-risk country for rabies within the past 6 months will depend on where the dogs' rabies vaccinations were administered, and the number of dogs being imported.

All dogs from high-risk countries must:

Appear healthy on arrival;
Be at least 6 months old;
Have a valid CDC Rabies Vaccination and Microchip Record [PDF – 1 page] or U.S.-issued rabies vaccination certificate. Rules vary depending on whether the dog was vaccinated in the United States or in a foreign country (see Option A, B or C).
The rabies vaccine must be administered by a licensed veterinarian on or after 12 weeks of age and at least 28 days before arrival if it is the dog's first vaccination.
Booster rabies vaccines administered after 15 months of age are valid immediately.
Have an ISO-compatible microchip for identification listed on their U.S. rabies vaccination certificate or CDC Rabies Vaccination and Microchip Record [PDF – 1 page].
Meet the requirements of either Option A, B, or C below.
Option A: Present a valid U.S.-issued rabies vaccination certificate at one of 18 airports with a CDC quarantine station.

For dogs vaccinated in the United, use of the CDC Rabies Vaccination and Microchip Record [PDF – 1 page] is encouraged, but not required. If your veterinarian does not use the CDC Rabies Vaccination and Microchip Record, ALL of the following information must be included on the rabies vaccination certificate (which must be in English):
Name and address of owner
Dog's breed, sex, date of birth (approximate age if date of birth unknown), color, and markings
Dog's ISO-compatible microchip number
Vaccine product name, manufacturer, lot number, and product expiration date
Date of rabies vaccination
Date the vaccination expires (date the next vaccination is due)
Name, license number or official seal, address, telephone or email address, date, and signature of veterinarian who administered the vaccine
Arrive at one of the 18 airports with a CDC quarantine station:
Anchorage (ANC), Atlanta (ATL), Boston (BOS), Chicago O'Hare (ORD), Dallas (DFW), Detroit (DTW), Honolulu (HNL), Houston (IAH), Los Angeles (LAX), Miami (MIA), Minneapolis (MSP), New York (JFK), Newark (EWR), Philadelphia (PHL), San Francisco (SFO), San Juan (SJU), Seattle (SEA), Washington DC Dulles (IAD).

I meet the requirements of Option A from the CDC: why are you guys making me enter the US back with my dog through JFK from the Dominican Republic rather than entering through San Juan Puerto Rico? I had to buy two separate flight tickets; 1 from SDQ to JFK and another 1 from JFK to SJU, meanwhile the rest of the family is flying directly from SDQ to SJU. Explain this discrepancy to me and why you guys are above the CDC ruling.

US Taxpayer
Borned US Citizen
Honorably Discharged Military Veteran
Spending more than $4,000 in JetBlue Flight Tickets this summer alone!

If I could I would give Jet Blue negative 5 stars. My wife and I were flying Jet Blue for the first time on our honeymoon trip. It was one of the worst experiences Ive ever had with an airline. We were traveling to Thailand using 3 different carriers. We were using Jet Blue on the first leg of the flight from New Orleans to JFK and connecting at JFK with a Cathay Pacific flight to take us to Hong Kong.

Lazy Gate Agents In New Orleans at our gate we heard announced that the flight was going to be delayed due to an aircraft maintenance problem. I went to the Jet Blue agents at the gate, identified myself and expressed my concern with making our connecting flight. The agent had already circled our names on the manifest and said that since we had a 3 hour layover at JFK we should be fine. Ultimately the flight was delayed for 4 hours during which time I repeatedly went to the agents to express my concern about potentially missing our connecting flight. They all seemed to have a rather casual attitude about our situation and assured me everything would be fine. After 3 hours I again checked with the flight agent who was now on the phone talking to someone about our situation and what to do. After 3.5 hours they finally started boarding the plane. When we were finally airborne we were over 4 hours late departing New Orleans. The gate agent did very little to assist us.

We arrived at JFK about 20 min after our connecting flight departed. Upon our arrival at JFK we received no support or assistance from Jet Blue. Apparently no one called ahead to inform the Jet Blue agents at JFK as to our situation. This was an unacceptable situation particularly since it was Jet Blue's delay that caused us to miss our connecting flight. The following morning we went to the Cathay Pacific counter and explained our situation. Cathay Pacific required a $600 fee to re-book me and my wife. I called Jet Blue and spoke with a representative while we were working with the Cathay Pacific agent however we still received no useful assistance from Jet Blue.

I had hoped that the Jet Blue agent in New Orleans would start working this problem much sooner. Had the agent had acted sooner there could have been a solution to the problem and we may have made our connecting flight.

Problems with Jet Blue
Lazy Gate Agents
Poor Customer Service
Lack of Concern for Customers

This was the first time that my wife and I flew on Jet Blue and this experience was very poor. I would hope that any future flights on Jet Blue would be better.

Affordable and I felt safe

Best airline in the USA by far!

They are the best

Great Airline, great website.