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And I am also the most stupid to buy from thier website when it was cheaper on the airline website because I did not notice that.
And when I wanted to change the timing it was horrible experience, my advice go buy from the airline website directly even it it is 20% higher cost. Believe me!
Why I give them control over changing my booking details? I paid them more for the original ticket, and now they charge me more to change the ticket via email or phone call, while on the airline website you do it cheaper, faster online and you do not deal with stupid customer service agent!
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Booking ID: 2048056 two-zero-four-eight-zero-five-six Despite my numerous attempts to seek...
Scam! Input my CC to get a flight... they immediately used my CC to buy everything they could on...
Dear AMR L,
Greetings from Rehlat!
I really do apologize for any inconvenience faced while connecting with us. We understand your concern and would like to resolve this issue at the earliest.
Please share your Booking details so that I may check the issue on priority to check what went wrong.
Awaiting your reply.
Regards,
Customer Delight Team
Rehlat
Dear Amr,
We regret any inconvenience caused.
We try and find the best deals for our customers.
Kindly be informed that the Date Change or Cancellation penalty fees are decided by the Airlines' and are solely at their discretion. When we receive a request from our customer, we contact the Airlines asking if there is a possibility of the change requested by the customer and if there is, what charges will it incur and then inform the same to the customer.
We understand that sometimes, the penalty is a little higher but as mentioned, those are decided by the Airlines and needs to be followed.
It is a very tedious process for Airlines to reschedule everything on minimal charges which is why most Online Travel Agencies do not accept change and cancellation requests easily although we try to do the needful as much as we can.
However, share your Booking details if there are any queries you need our assistance on.
We are here to help.
Regards,
Customer Delight Team
Rehlat