Overnight Prints reviews

Avoid at all costs. They contradict themselves, they are unhelpful, they will not guarantee delivery date and not stand behind their products at ALL.

I ordered basic notepads and paid for super rush shipping. They estimated a delivery date of 4 days to print and overnight. Seven days pass and the item is still "in production". I reached out to customer service and they had no information but promised to get back to me. (never did)

Days pass and I reach out again. At this point the item will not arrive in time for my event. It is still "in production" almost two weeks after ordered. Again custom service can't tell me anything.

I asked to cancel the order since it has not been printed yet but they refuse. They offer to refund my shipping cost and then NOT ship the item that I will still have to pay for. What??? They offer to upgrade shipping "for free" but I have already paid for the fastest shipping so there is nothing to upgrade or refund. I can only wait and hope to receive them.

Their refund page says that refunds will be on a case by case basis. Unfortunately there are hidden "terms of service" that say something crazy: They are not responsible for any delays. They do not guarantee product delivery. They do not promise to meet your requirements. They may ship from an international location based on their discretion (what??) and you are responsible for import taxes and customs. They might send you less than what you ordered and will allow store credit if that happens. If something is damaged in transit, you are required to pay to return the damaged goods. It goes on and on like this, allowing Overnight Prints to take ZERO responsibility for anything at all.

Compare that to their "refund policy" page and you can imagine I was shocked that they were willing to do absolutely nothing to help. I still don't even know if I will receive my seventy dollars notepads but they refuse to refund my very high shipping fee or refund me for my order and they can't say when I will ever receive it! Just wow...

I've received the worst 'customer' support of my life. I've spent hours on the phone and my problem has STILL not been solved.

Two separate issues with two different orders:
1. One order that was ordered rush has been in production for a week and still had not shipped
2. In a separate order I received the wrong order - this is the issue that I've been on hold for HOURS. No one can solve my problem.

It's confusing or I did it wrong? (I haven't ordered cards since 2008) I had to take a screen grab of my saved card and upload it back and figure out the size to fit inside the red lines myself? Why couldn't I just save it as a JPEG right on your site for the card? I just don't remember it being this difficult

The site was fine and easy to use, you had no problems accepting my money and promising deadlines that were well within my needs after I chose the most expensive shipping option.

And then you didn't ship it on time; and then your phone support was dismissive, rude and misleading.I understand missing deadlines, the phone support being *awful* was really just the icing on the cake.To be honest, I haven't written a complaint like this in years, and the girl on the phone was just terrible to deal with. Having the delivery deadline blown by a week (to the point that the product was no longer even needed) coupled with the terrible attitude and uselessness of the rep left me very salty.

If you're in management, PLEASE find my order and listen to the recording of the service I got and hopefully make whatever corrective action is needed. I order $25k+ of print yearly and I've never dealt with a phone rep like that.

I have been ordering business cards from Overnight Prints for seven years. I have always received excellent quality and when I have had to call about somerthing, I have always received excellent customer service until this time. My cards were defective and after emailing the pictures and waiting 48 hours for a response, it took me calling daily for eight days until I finally found out that my cards were going to be reprinted. The call center employees were rude, unhelpful, and didn't seem to understand simple English, which was very frustrating. If you are going to be on the phone with customers, they need to not only be able to communicate with the customer, but also undestand the customer. It was just a very disappointing experience this time. I will see what my reprinted cards look like to decide whether or not I will ever order from Overnight Prints again.

Overnight Prints badly missed on its estimated delivery date. This very poorly impacted an important meeting that our company had that required these materials. I was very disappointed in the lack of communication from Overnight Prints, and the lack of information they were able to give me regarding the production timeline of our materials. I researched numerous vendors for this specific need, and chose Overnight Prints because of their apparent ability to produce these materials quickly. Unfortunately, they weren't able to live up to what they were indicating they could do in this particular case. I wish I would have chosen a different vendor. And then, Overnight Prints refused to refund the small amount of this purchase, since the materials were useless by the time they arrived. The hold times to get ahold of a customer service person were enormous. Two different times, I called in to get some assistance. Both times, I waited on hold for about 30 minutes. That's ridiculous, in my opinion. I understand some amount of hold time, but 30 minutes is insane.