Overnight Prints

With a name like Overnight Prints and good reviews from customers, I expected more from this company. Additionally, their website states:

"Don't be fooled by companies that say, "Fastest order-to-door delivery" and their "Rush Delivery" claims... For example, if a company states that they can print your product today and ship it next day air tomorrow, the turnaround time would be three days! This can be misleading, as many customers – understandably – expect to receive their order the next day. In fact, only one company can do this…Overnight Prints."

As it turns out, Overnight Prints fooled me. I paid extra to have posters I ordered arrive by August 5th (I placed my order on July 28th). Come the day the prints were supposed to arrive, I checked on the status of my order, surprised to find that it was still in production and had not even shipped. I called and they said there was a technical issue. This is understandable, but I would have appreciated an update from them since I was expecting them. By August 10th my posters still had not shipped. I was getting stressed as I had needed them already to set up a classroom. Overnight Prints gave me a wishy-washy response on why they were still in production, but assured me they would expedite the order.

On August 16th, the very last day I could accept the order, they still had not shipped. I cancelled the order, losing about $70 in the process since they had already gone to the production. In the end I went with a local company which was much more expensive, but was able to get me prints in less than 2 business days. Nonetheless, we were unable to get the classroom set up in time, which was very frustrating.

I would not recommend giving Overnight Prints any of your money. Their claims about being speedy is a lie. They never made a real effort to get my order to me as fast as possible. Beyond this, given my posters were over 10 days late, I think I should have been refunded all my money.

If your order is done right; overnightprints is great. If its not done right; good luck with that.

I order one set of 500 cards a year ago to test them out. They came out great. This time I ordered more for my company with two sets of 500 for two people that work for me, and one set of 1000. The two sets of 500 came out great; the set of 1000 was cropped every way wrong. It was so horrible, I don't know how the cards made it out the door without someone noticing. The top 1/4 of the card or the left 1/4 of the card were literally cut off across all 1,000 cards (but not in a consistent way).

Mistakes happen with even the best companies, so I figured I'd give them the benefit of the doubt. I called them up and let them know my situation within 30 minutes of receiving the cards. They told me to send photos of the cards being wrong; I sent photos of over 100 cards and a screenshot of the whole box where you could tell from the edge that something was cut to the edge (which should have been 1/8" in). This was sent over at about 1-2pm EST. In my email I indicated that I had a business trip coming up about 10 days later that I really needed the cards from. Over a day later at 10 am EST; I finally called the company after not getting any response.

I talked with a lady who was nice that eventually said she'd re-queue my cards for printing. A few hours later I got an email saying my cards had been requeued and I would be notified of a shipping date soon.

A couple of days later, I hadn't heard anything new; so I opened up chat on the website to see the status / expected delivery of my cards. I was told they were another 11 days out; which at this point was several days after my business trip.

I complained to the CSR on chat and told him I was unlikely to order from their company again. He immediately ended the chat. Clearly customer service is not their thing.

One of the reasons why I had considered them is because some websites showed them with really high reviews. As far as I can tell; the only places where you can actually leave reviews show them as 2-3 stars at best. The rest of the sites seem to have fake reviews or cherry picked reviews. Buyers be ware.

I wish I could give 0 stars. I placed an order and was given a delivery date. When my order had still not shipped 2 days before the given delivery date I reached out. It was then that I was told the factory was very backed up and they would rush my order. I never heard anything else so when it had still not shipped a few days later, I reached out and just requested to cancel my order as it would not arrive in time for the event I ordered for. I was informed that they could not cancel my order and I only qualified for a partial shipping refund but I could not get that until I got the product. Another week went by and I had reached out 3 more times. I had been in communication with Sergey and he completely stopped responding to my emails. With no product and no communication I filed a chargeback through my bank. Magically, my products shipped the very next day and they fought the chargeback by giving that tracking number. I reached out again to tell them I did not want the product and was told they could only refund the shipping but since I filed a chargeback I had to wait 30 days. At this point, they were using sad face emojis during their communication with me. I filed a complaint with the BBB after they started ending the chat session with me each time I asked for a reference number, and they responded that they would provide a refund after 30 days. At the 30 day mark I reached out again (because each time they talked to me I was informed nothing would be automatically done I had to reach out each time) and was informed they weren't sure if they were going to refund me since I filed a chargeback and a complaint with the BBB. Once I informed them I had all of the chats saved and the BBB response all saying they would refund they informed me they would process the refund. I got an email later that they were refunding me $5 and some change - not even the entire shipping charge. At this point, I'm just done arguing with them. I just want to warn everyone else of how shady this company is and to warn you to stay far far away!

I ordered magnets from Overnight Prints, a Farheap Company. I paid extra to have them overnighted (as the name would suggest) for a work function. They didn't arrive. At all. I called and the rep I spoke with told me they had issues with the printing machine the week before. However, I could no longer use the magnets for the work event since they were late/not there, so I canceled my order. The rep told me I couldn't and they would not refund me. She also told me I couldn't speak with anyone in production, a supervisor, or anyone else. I don't know how Bob W. (other reviewer) got his refund! Sounds like he was relentless.

As was I. I called corporate - disconnected. I used my contacts to get the direct lines to their C-suite. Disconnected. I managed to get a former employee on the phone, but that didn't help. I messaged Brenda Heap and Brett Heap on LinkedIn. Nothing. I emailed Brett directly at 2 email addresses: Farheap bounced and no response to the other. I finally got another rep on the phone and she reiterated what the first told me. So, I paid for a product to be delivered on a specific date and I did not receive what I paid for, nor were they providing a refund.

I reported them to BBB (along with many others, I discovered) and finally just filed a claim with my bank - they will pursue the refund (and since I got a shipping notice right after I spoke with the rep, we will be declining delivery/returning to sender). Big Boi BofA coming at ya, Farheap! That $50 magnet order isn't going to pay your fines. And on principle (because the $50 isn't the issue) and the fact that you made me look incompetent with my client, I'm posting this review everywhere: Facebook, Google, Craigslist, GlassDoor, on the bulletin board at the Starbucks around the corner.

Here is a transcript of a chat I just had --
Chris: Hello
Chris: We have not heard from you for some time. Do you wish to continue to chat?
Ian: I am following up an order
Ian: *******
Ian: I don't know why it's taking so long to receive this order?
Ian: I have not heard anything form you
Chris: checking
Chris: I'll contact our manager to clarify the situation with your order and we'll ship out it asap
Chris: We can proceed with compensation for the delay once the order is received
Ian: what does that mean
Chris: That means the order is too long in production and we need to clarify why it wasn't shipped yet
Ian: okay
Ian: I just want to know when I can anticipate delivery of the order
Chris: Unfortunately we cannot provide a new estimated delivery date for this moment. We need to get an update from our production staff at fist.
You'll get a notification email once the order is shipped with tracking
Ian: I've been waiting for that email since 5/29
Ian: My level of confidence that I will receive such an email is very low
Chris: Unfortunately I cannot proceed with a resolution right now without any updates
Ian: so is someone going to reach out to give me an update once you've acquired the clarity you need?
Chris: if the notification email will not be received this week you can contact us via email/ chat
Ian: That level of customer service is totally lacking
Ian: You've had an order in your system for nearly a month
Ian: When I ask if someone is going to contact me for an update I assume that I'm lobbing in a softball to you - that of course someone will reach out - but, no.
Ian: If I don't get an automatically generated email in another week -- I must then follow up? Are you kidding me? Who is taking ownership, who in your organization cares enough to actually see this issue through
Ian: I'm very disappointed!
Chris: Have a nice day!

Where is the option to leave them ZERO stars? I've been using these guys for almost ten years for business cards, postcards, and flyers. The quality was never amazing but I liked the price point. They totally screwed up on my last 2 order but it was this last one that sent me over the edge - I WILL NEVER USE THEM AGAIN!

I made my original order on 12/7 with an est. Delivery date of 12/15. It was X-mas cards that I wanted to send out before X-mas. When I received the order on 12/15, it was a bunch of cards for a company so they sent me the wrong order. I called and emailed them immediately to get this fixed. Instead of offering to "OVERNIGHT" me my new cards, they told me they would put it into a queue and when it gets printed, they would then send it out per the ORIGINAL SHIPPING i paid for which would then get here on 12/28. I was furious but told my family members that my cards would be a little late. Once the cards were "printed" on 12/22 - 7 DAYS AFTER THEY MADE THE MISTAKE, they called and left me a message that said they would send it out the next day (12/23) if I'm ok with that. I emailed them back immediately and said "GO AHEAD" and they sent me a notice that said it will be estimated to arrive on 12/28. ON 12/29, I called them and said I didn't get them yet and the rep said "Oh it's being cut as we speak and will be sent out as soon as possible". WHICH IS COMPLETELY DIFFERENT FROM THE CALL I RECEIVED ON 12/22 THAT SAID IT WAS READY TO BE SENT! I asked to talk to a manager and they did not have one available. I asked to have a manager call me back and they had another rep call the next day with "NOTHING THEY CAN DO ABOUT IT" except for pay for the shipping. $12 compensation for a $100+ item that is now going to arrive ONE MONTH AFTER THE ORDER DATE! You tell me if that is fair?

I have worked in management before if the screwup is this bad, I would just fix it even if I lost money. They are not only going to lose money but future business from me!

Commande passée en OCTOBRE2022 de cartes visites RECUES FEV 2023, ou il fallait changer 2 lignes!
Incompétents plus de 50 mails que jai envoyé 1 réponse de temps en temps, execrables et inutiles
Telephone est a dessein inutilisable car vous nentendez rien au bout du fil
Donc demande de retour des cartes de visites qui pour linstant n'a toujours pas été entendue
Perte de temps avec ce site

Habe schon zweimal bei diesem Shop gekauft, Produkt ist original, Preis war niedriger als bei vielen Mitbewerbern, Lieferung am nächsten Tag, Garantie gegeben.

Realicé un pedido hace más de un mes que han perdido y no se comprometen a indemnizarme. Vergonzoso.

I used to use overnightprints.com for ALL of my printing needs. They were quick, reliable, and their products were good. Lately, however, their print quality has suffered. Misalignments, bad color shifts, poor line cuts, stray gluing... And don't get me started on their shipping. One thing I loved about printing with them was the ability to choose the day I would receive my products. I haven't received a product on time in 9 months. And I don't mean it's off by a day or two. I'm talking WEEKS. No communication at all. I just have to wait. Their customer service is abyssmal. BUYER BEWARE! You'll eventually get your stuff (maybe) but don't expect it to be on time, and expect the quality to be sub-par.