Overnight Prints

I submitted cards to print December 31st. I wasn't really expecting overnight service, but still... On January 4th I removed the hold from my order... January 11th, my order is *still* "Queued for printing"... What on earth...?
So, here's the transcript from Jan 11:

OVP: Hello

Me: Hello OVP, My order was created December 31st, and is *still* "Queued for Printing". What is the holdup?

OVP: Please provide the order number

Me: 9263...

OVP: Thank you, moment please
OVP: In the reviewing I see the order was put on hold (and you asked to print the order as is) for this reason it wasn't sent to production the same time
And as I see It should be printed soon

Me: "Soon" - how "soon"? Today?
Me: I removed the hold on Jan 4.

OVP: Unfortunately I don't have additional information this moment.
As we work offset from our production staff and are not located in the same facility so we are at the mercy as to what info they can provide to us.
OVP: The order status will change. Any other information I can help you with?

Me: I'm afraid not. Thank you for the information.

OVP: Have a good day!

Others have had good experiences, allegedly, but perhaps mine was too small for their trouble, I don't know. All I know that I had already called twice the week of Jan 4 to know what was going on.

Ordered for faster shipping on the 21st. Delivery by 24th, it's now the 27th and my cards are still in production

Love the swift delivery! I needed my order delivered fast and I got what I wanted. No further comments. A+!

On March 6th, 2023, I ordered 300 booklets with an estimated shipping date of March 15th from Overnight Prints. However, on Tuesday APRIL 15th, only 50 of the booklets were shipped. Despite numerous chat conversations, which were the only mode of communication as Overnight Prints does not speak with customers over the phone, I have not received any concrete information on when or if the remaining booklets will be shipped. Overnight Prints has cited "technical issues" with printing booklets as the reason for the delay. Nevertheless, they are still accepting orders with delivery options ranging from one to nine days, and even overnight for an additional $60, which raises questions about the company's ability to fulfill these orders. I am concerned that money is being taken for services they knowingly cannot provide and I am concerned that my order is being deprioritized behind others, and despite asking for a guaranteed delivery date, Overnight Prints has not provided any assurance beyond vague promises of shipment "very soon." This delay is significantly impacting my organization, and Overnight Prints has offered no explanation, delivery date, or solution to address the issue.

Prompt delivery of my order is the least that I expect from Overnight Prints. However, given the multiple weeks of inconvenience and the significant impact that this delay has had on my organization, I believe that some form of price adjustment is warranted and the right course of action. Furthermore, I believe that Overnight Prints should provide more accurate information about shipping dates moving forward so that customers can make informed decisions when choosing a company to order from based on their needs. Had I been aware of the extent of the delay with my order, I would have opted to order from other companies. Unfortunately, Overnight Prints' misleading advertising led me to place my order with them despite their inability to fulfill and deliver it on time.

I placed an order with Overnight Prints 9 days before a very important trade show and paid an additional $180 in shipping to make sure the order would arrive one day before the show. The day before the order should arrive I saw the estimated delivery date was still on time, but it showed my order as still in production. I reached out to see what was going on and was told it was there mistake and they would make sure to get the order pushed through now and that I would be compensated. But the email said nothing about when I would receive. I tried to find a way to call them but no phone number is listed on their site. After sending 4 emails trying to find out when I would get my order, with no reply, I was able to find a phone number at the bottom of the first email I got *******000). When I talked to customer service they said not only could they not tell me when my items would arrive, as the tracking number had not been produced yet, at most they would only refund my shipping. They didnt seem to care that these will likely arrive after the event, when they are no longer needed, nor the fact that they are leaving one of their customers without anything for a very important trade show. There company website Overnight Prints stands alone in the industry when it comes to delivery. And After all, "overnight" is in our name, so it should probably be in our business plan!, they also say not to be fooled by other companies, I guess you shouldnt be fooled by them either. Luckily a local company MinuteMan Press was able to come to my rescue. I will NEVER use Overnight Prints again and I will share my experience with everyone I know. Print locally people! Not only will you save a ton in shipping but you can talk to a real person, go by the store, and have your stuff on time. I would NOT recommend this company.

Paid extra for shipping overnight. Didnt get it overnight. Didnt get it the next day. Still waiting.

My postcards arrived right on time and they look great. Definitely will order more products in the future.

I had a pretty terrible experience with this company probably six or more years ago. Decided to give them another chance since it's been a while and I figure that things change.

For reference, I ordered 250 bookmarks from them initially. They turned out perfectly. No complaints. Fast forward a few months and my company decided to try using them for their biz cards. Three attempts at an order of 2,000+ cards and not once did they turn out correctly. Printing quality aside, they also never managed to get the spot gloss right-side up despite us double- and triple-checking our files to make sure the orientation was correct. Cropping was also all over the place, and in some cases we got spot gloss from someone else's order entirely. We got our money back but we wasted a bunch of time.

So, I placed a small bizcard order with them just to try them out again in the hopes that I'd actually get something decent. What I ended up with was 125 cards with some of the sloppiest, most misaligned gloss I've ever seen in my life, which is especially disappointing given how impressed I was with my bookmarks. The effect I was going for was essentially negated. I'll be able to stick these in shipments, I guess, but I won't be handing them out for networking purposes.

Give em a try if you're desperate, I guess, but realize that it's kind of a crapshoot as to whether they're going to get your stuff right and get it on time. That BS $1.00 charge to get a human to actually look at your files should have been the biggest red flag, but I chose to ignore it. I get stuff printed elsewhere all the time and I've never had so much trouble getting good quality as I have from Overnight Prints.

Later, guys. I doubt I'll be coming back.

My experience with Overnight Prints was horrible: steer clear of this company!

My business cards arrived with a smear mark in the same spot across all the cards, obviously a printing error. And also the cards had haphazard borders on what was supposed to be a borderless card.

I contacted Sergy Nosov at overnightprints.com and his response what that I had "skipped file review options" and that there was an "error in your design with not full bleed this led to bad cutting".

I went back and looked at Order # ******* Quick Preview and the card looks perfect. That's what I "thought" I was ordering. There is no smear running across the face of the card and no indication that my business card would receive haphazard bad cutting.

These cards were supposed to be handed out to disabled military veterans for Memorial Day. And while they arrived on time, they were so bad, I'd be embarrassed to hand them out. So in the trash they went.

Overnightprints.com totally ruined what was supposed be part of a goodwill gesture to our military vets.

Instead, this company makes it appear that it's all MY fault. When obviously I didn't print or cut the card I ordered.

Their reorder page shows the nice pristine card they'd like me to "reorder". No thanks.

Steer clear of this company at ALL costs. Because if anything goes wrong, instead of trying to help fix it, it's going to be all YOUR fault and the company wouldn't do anything to make it right!

They don't deserve a star. If I could give ZERO stars I would. Zero for their quality control and zero for customer support.

If you want to chance purchasing a crappy looking business card, go ahead and order.