• PrintRunner

PrintRunner

Overview

PrintRunner has a rating of 4.39 stars from 120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrintRunner most frequently mention great job, and free shipping. PrintRunner ranks 36th among Printing sites.

  • Service
    19
  • Value
    19
  • Shipping
    15
  • Returns
    17
  • Quality
    20

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.5%
Positive
54
Neutral
0
Negative
5
18
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service, terrible site, bait and switch pricing.
How would you rate PrintRunner?
Top Positive Review

“Great Customer Service”

Dany T.
3/11/24

HI I had a lot of questions about a project I need printed and they where very patient and answered everything. My prints came out Great. Will be using for my next project Thank you

Top Critical Review

“Stickers do NOT stick”

Jason W.
12/20/23

We purchase a lot of stickers each year as it is very much apart of our brand. Tried Print Runner for the first time because the pricing was very good. Sadly this was a massive mistake as the stickers peel up after a few weeks. The process to get a refund was awful. To me it felt like the customer service and claims departments were set up in a fraudulent way with the hopes customers just give up and eat the costs. Because of this experience I am going out of my way to get as many reviews out there on the internet to protect other perspective customers. DO NOT ORDER FROM PRINTRUNNER.

Reviews (120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24)
Thumbnail of user danyt15
1 review
0 helpful votes
March 11th, 2024
Verified purchase

HI I had a lot of questions about a project I need printed and they where very patient and answered everything. My prints came out Great. Will be using for my next project
Thank you

Thumbnail of user jaredt152
1 review
0 helpful votes
March 8th, 2024
Verified purchase

I ordered some vinyl stickers for my business. They came in on time, look good, and were priced well. I had previously used another online printer, but print runner had a great price so I thought I'd give them and try and I'm glad I did. I will use them again.

Thumbnail of user rebeccar1926
1 review
0 helpful votes
November 6th, 2023
Verified purchase

I have very satified in the past will all my orders. However, this last time I had an issues & the communication has been lacking. I have reached out several times for a status update after they requested the return of the misprinted products & now I am getting ghosted.

Thumbnail of user paulw3030
1 review
0 helpful votes
March 10th, 2024
Verified purchase

Great experience with our Water bottle labels. Well done, economical and great marketing tool.

Thumbnail of user johnc11600
1 review
0 helpful votes
March 8th, 2024
Verified purchase

We at www.neverthirsty.org have been using this printing service for many years. They are an outstanding online printing service. Support is excellent and they work the customer to resolve issues. We are extremely pleased them.

Thumbnail of user richardw3296
2 reviews
0 helpful votes
December 11th, 2023
Verified purchase

I have been using Printrunner for close to twenty years. Over time the website has developed nicely.
But, the key thing is that print quality and efficient service has remained superior. Highly recommended.

Thumbnail of user landiso
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Fast production time and on time delivery. Will purchase from this company again.

Thumbnail of user vicb84
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Wanted a refrigerator magnet for tech group. Designed it, PrintRunner made it, shipped it and I delivered it! Great look and service.

Thumbnail of user jweindruch
1 review
0 helpful votes
December 20th, 2023

We purchase a lot of stickers each year as it is very much apart of our brand. Tried Print Runner for the first time because the pricing was very good. Sadly this was a massive mistake as the stickers peel up after a few weeks. The process to get a refund was awful. To me it felt like the customer service and claims departments were set up in a fraudulent way with the hopes customers just give up and eat the costs. Because of this experience I am going out of my way to get as many reviews out there on the internet to protect other perspective customers. DO NOT ORDER FROM PRINTRUNNER.

Products used:
Stickers

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrew267
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Excellent product, super fast shipping, will always be my go to

Thumbnail of user maryw1101
3 reviews
0 helpful votes
October 12th, 2023
Verified purchase

We've used PrintRunner for many years. The experience is always exemplary. Great Website, sales experience, quality and delivery time. I highly recommend this company and service.

Thumbnail of user alanb1448
1 review
0 helpful votes
September 3rd, 2023
Verified purchase

Quick and accurate service; the service rep handled my request in a respectful and prompt way

Thumbnail of user cassondrar1
1 review
0 helpful votes
August 31st, 2020

We ordered plastic cards and they are barley thicker than the average business card. They are cheap and we cant use them. However, I really like the design and the print itself is good. We will continue to print our plastic cards at Vista Print though.

Thumbnail of user racquelf2
PrintRunner S. – PrintRunner Rep

Hi Cassondra R. We appreciate you leaving a review regarding your recent order with us. This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as allows us to get better. We are glad to hear that while the thickness did not meet your expectations the design and print did. We hope that you give us another try when it comes to your printing needs in the future.

Customer Care

Thumbnail of user vianneyl10
1 review
0 helpful votes
December 17th, 2023
Verified purchase

I was able to speak to a live representative right away to address my order.

Thumbnail of user tianam56
1 review
0 helpful votes
December 12th, 2023
Verified purchase

PrintRunner was very timely with my quote and starting my print project. It was quick and easy AND our project arrived quickly, ahead of schedule.

Thumbnail of user lisam5917
1 review
0 helpful votes
December 15th, 2023
Verified purchase

We use them at work for a lot of our forms. Some are triplicate, duplicate and singles. They come out perfect every time with the best prices you can find.

Thumbnail of user dennise422
1 review
0 helpful votes
December 14th, 2023
Verified purchase

Needed an ornament to give away for Christmas, PR was affordable, quick and quality.

Thumbnail of user sanjilad
2 reviews
4 helpful votes
April 4th, 2018

I ordered 100 Photo magnets from them. When I received them they were not professional quality. I could see white marks on the edges. I called them up and their customer service was great. They asked me to send pictures to them, which I did and they said that they will print it again. This time I was expecting a better quality of the magnets. The new batch was slightly better than the first one but still not up to the mark. It still looks very poor quality. There are white marks on the edges.

Service
Quality
Thumbnail of user peggylucasteam
1 review
0 helpful votes
June 26th, 2023

This was an easy process and fast turn around. The delivered product was in tack without damage to the cards. Looks and feels of great quality. Another great job (#3 of 6...this is a series I created of 6 holidays cards). I have received great comments from customers. Repeat satisfied customer for over 2 years.

Tip for consumers:
I am a repeat satisfies customer for over two years

Products used:
Holiday Card on this order

Thumbnail of user gregb1338
1 review
0 helpful votes
November 7th, 2023
Verified purchase

I wasn't sure what sticker to choose online. I called and spoke with a rep who guided me on what to use for my application. It was better and cheaper than what I was originally looking at.

Thumbnail of user lidas24
1 review
0 helpful votes
November 7th, 2023
Verified purchase

PrintRunner did a great job with my bookmarks. I would use them again.

Thumbnail of user sharons3557
1 review
0 helpful votes
November 4th, 2023
Verified purchase

Your staff were very helpful and enabled me to complete the process in a timely manner.

Thumbnail of user sharronm94
1 review
0 helpful votes
October 4th, 2023

Avoid Print Runner services at all cost! Print Runner refuses to make any corrections caused by their online web design platform. We have made several attempts to resolve a couple of mistakes, caused by their design platform. Finally, after 6 days of attempting to contact them, we sat on hold with 3 lines for nearly 3.75 hours. At this time, a kind woman came to the phone to tell us they were not able to make the correction. We will never order from them. They have absolutely awful customer service!

Tip for consumers:
Print Runners refuses to return calls, after their system tells us they will. We left messages, which they refuse to return. I would avoid this company at all cost. There are other options, with wonderful customer service.

Products used:
Product Labels

Service
Value
Returns
Quality
Thumbnail of user marilynt419
1 review
0 helpful votes
February 3rd, 2023
Verified purchase

My first call for help reached a man who seemed new and inexperienced. He didn't know how to help me and didn't suggest alternatives, but he tried. Somehow the call was lost and I called back. This time I reached a woman who was very helpful and gave me an alternative that worked out perfectly. In addition, I was pleasantly surprised when my order arrived in a week, much shorter time than I was told or expected.

Thumbnail of user laurae1127
1 review
0 helpful votes
March 13th, 2023
Verified purchase

I could not believe how easy it was to order our QR labels on your website...It literally took minutes to set up the order. Then, the finished labels arrived sooner than expected. Thank you so much! Will definitely order other print projects from PrintRunner.

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From the business

We specialize in high-quality printing for owners of small and medium-sized businesses.
We offer:

✓ Free Shipping across the US
✓ Easy Online Design Tool
✓ High-level customer service
✓ Fast Order Turnaround
✓ 100% Satisfaction Guarantee.

Business History

Professional quality printing doesn’t have to be expensive, at least not at PrintRunner.

Located in Van Nuys, California, our company started out as a small press with a clear mission to be the convenient, online resource for full-service quality printing for small and medium-sized business owners.
Fast forward 10 years and we have grown to become one of the foremost quality printers in Southern California. With our state-of-the-art pre-press facilities, we are capable of handling an extensive variety of custom printing orders in-house. We also boast one of the most enriched and diverse bindery departments including cutting, embossing, foiling, and saddle stitching.

Our clients enjoy competitive pricing, free shipping at low minimum orders, seamless customer service experience, and on-time delivery of their promotional print materials such as business cards, postcards, labels, stickers, brochures, banners, and more!

We continue to expand our printing services, which now includes custom apparel while making sure that we keep the same level of professional quality printing for less.

Company Representative

Thumbnail of user racquelf2
PrintRunner S.
Typically does not respond to reviews

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