Vistaprint

I am beyond frustrated with Vistaprint and 99designs and their deceptive, unprofessional, and unethical practices. They have not only banned my 99designs account without any valid reason but have also refused to provide any transparent explanation. Vistaprint and 99designs Are Linked – Despite claiming to be separate, 99designs itself has repeatedly mentioned Vistaprint in their emails regarding my account issue. Yet, when I reached out to Vistaprint for resolution, they kept deflecting and refused to take responsibility. Ignored My Emails & Cut Off Communication – After giving them multiple chances, Vistaprint completely stopped responding to my emails. This is the worst customer support I have ever experienced from a so-called "reputable" company. Unethical Account Bans – My account was unfairly banned despite following all guidelines. They keep the designs of banned users on their platform while refusing to provide justice. So, they profit off of designers' work but permanently block them from earning. Empty Promises & Zero Accountability – They repeatedly redirect me to 99designs support, knowing full well that 99designs has already closed communication with me. This is deliberate stalling and deception! Warning to All Designers & Customers
If you are a designer, stay far away from this company! They can ban your account anytime without warning or reason, and they will never respond to your concerns.
If you are a customer, be aware that Vistaprint does not stand by its users and will abandon you the moment you face an issue. Final Note
I am escalating this issue to Cimpress leadership and considering legal action. Until my account is reinstated, I will continue exposing Vistaprint and 99designs for their dishonest and unfair treatment of designers. This review will stay up unless they resolve my issue.

Absolutely shocking customer service. I ordered 3 window stickers with the adhesive on the image side but they came with the adhesive on the back. They were reordered by Vistaprint five times and I ended up with 18 stickers in total, all with the adhesive on the wrong side. Vistaprint said they were investigating but then I didn't hear anything from them. I kept asking for updates and got no response. I last heard from them on 21/08/24. I then contacted them on 23/08/24 and said I wanted to make a formal complaint to get all of my money back.After me repeatedly contacting them by email, they keep ignoring me. Very unprofessional and I will never use them again.

System deleted edited cards even after full approval though THEIR system.

Got the wrong card layout. Hundreds of dollars lost.

Thousands potentially lost due to not having cards for the home show I ordered them for...want a professional company? They are not it!

Ordered business cards(which were designed by one of their designers) and t shirts. The business cards couldn't even be read and the shirts had our logo misaligned. They refused to reimburse or send replacements. Avoid this crap company at all costs.

I ordered what I thought was buy one get two free offer to try their calendars. Not only did they claim I didn't submit my order correctly to receive this offer but it went back & forth & I still got no satisfaction. With that said, onto quality. Very poor. Snapfish uses a sturdier paper & their resolution of prints are far superior over VistaPrint. Just overall hideous looking. Soooo happy I tried "one" before I did my usual large order for my customers. VistaPrint is good for business cards and that's about it.

Very poor quality. They will not make their product right. They will blame you for not sending a high quality logo. They will send you some terrible quality printed merchandise and refuse to make it right, you're stuck with what they send you…. Lesson learned here.

I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal...

I placed an order with Vistaprint at the end of January that was supposed to be delivered on March 7th. When it didn't arrive, I went to their Online Chat.
And guess what? My order had not been processed because the product was out of stock and I was not notified. Now I have an event where I would take the gift product and I have nothing to take. And what did they do? Refund the money. I didn't want my money, I wanted the product. It's very easy for them to say they'll return the money, but what about the inconvenience they caused me? They won't solve it. Be careful when buying VISTAPRINT

I was missing items from my first shipment that said they were delivered but weren't in the shipment, so I contacted customer support out of concern that I would not receive them and I was told by the rep that they didn't have the info about the order but that the missing items would arrive with the rest of the order. To my total surprise (not), they were NOT included with the second shipment. I messaged support to let them know I was lied to and that I needed my missing items, they agreed to send the missing items, but did absolutely nothing about the problem of my order being wrong and the fact that I was lied to by their support rep. Now I'm still waiting for my missing items which means I cannot use the rest until another 5 days after I needed them, and support did NOTHING to keep me as a customer. Taking my business elsewhere. Square signs has been good in the past. Will probably go back to them.

I was not told about it, or who it was going to, or the increase in the monthly cost. I had to find out by ringing Vistaprint and someone from Wix returned the call. It was not a smooth transition. It was done without my permission. I was not told of the Wix log in details or the meaningless new site name, I only worked it out for myself. The website became useless and unfindable. Wix effectively refused to return it to working condition for me, and Vistaprint refused me the full refund I feel I am due. I feel Vistaprint blamed me for not reading the media reports of the change although they admitted they should have checked I had received all the information they believed I had. I cancelled the website and closed the account with Wix. I feel that was the best and only option as I no longer trust Vistaprint and by association Wix.

Don't bother ordering here if your order is urgent and important.
We ordered Express for a conference and never received the flyers.
We also never received any notification about any delay.
We only learned about a "delay in production" once we messaged them on the day of the scheduled delivery.
By then it was already too late as the event had already started.
Three days earlier we were messaging them via their support chat, to double check and confirm that the ETA is still accurate and the shipment is on track. At that point, we only received positive assurances.
Three days later and everything had seemingly changed...

AVOID

I placed an order for a few face masks. After not receiving my order past the estimated delivery date (which was 3 weeks), I contacted their customer service. Their recommendation was "to reorder the masks to ensure that you will receive them, should in case this order is stuck"
I mean... what a silly response. I know you already paid, and have waited over 3 weeks for your product, that we already should have ensured it be delivered, but let's place the order again to ensure you get it this time in case something was stuck. I would never recommend them and would discourage anyone from using them.

Wasted two weeks waiting for my Tax exempt to be accepted, customer service was no help. Told me they would escalate my paperwork never did every time I call its like I am starting over.

I feel that my experience with vistaprint has been strenuous and like talking to robots noe of them know what to do. Asked for an overcharge refund from them in 2/1/2016 that's a month ago and its still going. Please supply bank account details etc. we will process straight away doesn't happen. Ring them up and it starts again the same process. DO NOT BUY if you want to be stuffed around they are good for it. Cards great. But refund. I am now getting frustrated and getting some advice to fixing my problem and there refund system they don't have. Poor business practice from them it will hurt ther reputation not mine I am telling the truth they dont

Vista print messed up my invitations for an Important party 3 times, delayed shipments and production error. Totally unreliable and unprofessional. Their reps sounded like they were reading from a script each saying almost exactly the same thing. They didn't show any concern or empathy for the fact that the event is now only one week away and I don't have the invites!, when I sent them the order, the invited was 6 weeks away! Don't use them.

They are very unprofessional and unpleasant to deal with. They sold me an out of stock product and proceeded to hold my money for a month. The "customer service" rep emailed me and said they "assumed" I wanted my order cancelled, then cancelled my order without my authorization. By doing this, they didn't honor my discount code that I had used and now it's gone. The rep "Bryan" was condescending and made sure that I'll never give them my business again. They offered no remedy to the situation at all. I would recommend Zazzle over these awful people.