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Michigan
21 reviews
25 helpful votes
Follow Dave S.
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This is not top quality printing but it's quite good for the money you pay. Just don't think it will be perfect and amazing. Average quality and great pricing is the thing VistaPrint seems to do well.

Date of experience: August 24, 2015
Canada
3 reviews
4 helpful votes
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Good and affordable
April 5, 2016

I order lots of stuff with them, quality is good, and delivery is very fast if you need it very fast, just add a few bucks for shipping,
I like the ordering system since you kinda have a lot of choices in design and you can even change a lot within that, so it works for you, Just be aware that colours on your screen might not exactly match what you get in your mailbox, { not their fault its just how computer screens work} thus order small first and if all good, order the bulk.

Date of experience: April 4, 2016
Arkansas
3 reviews
4 helpful votes
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They have send me poorly trimmed stationary before (where someone else's design bleed into my art) and sent me fuzzy illegible printing due to bleeding ink. Their customer service division was quick to help me and sent a free reorder BUT they sent me more of the same poor quality product.: (

Date of experience: May 4, 2015
Pennsylvania
1 review
27 helpful votes
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I've always been happy with their business cards, but this time I needed something different. I had only ever ordered one t shirt from them in the past so I had no idea how this new one was going to turn out, as this one had colours and lots of details that the first one didn't have. The order took longer than their predicted delivery date, but it was worth the wait. It ended up coming 5 days after when they said it would arrive... so it did miss the birthday that this shirt was intended as a gift for... but this person is going to absolutely LOVE the shirt when he sees it! They did such a fantastic job with it and the detail in it is AMAZING. (It was original art done by an artist I hired and I sent them the sketch to put on a shirt) The artist who did the original design was super impressed with the outcome of it as well. I cannot wait to give the birthday guy his gift now! Thank you Vistaprint for yet another order I'm super pleased with.

Date of experience: August 28, 2019
Illinois
4 reviews
10 helpful votes
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I have used vistaprint for many things now... rehearsal dinner invites, thank you notes, party invites, labels, business cards... everything! I am always really impressed with the product, and they have a wide variety of designs, from sophisticated to playful. With their special, most of the time the actual product is free, I usually just pay for shipping.

Date of experience: May 16, 2012
Ohio
1 review
0 helpful votes
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They put a "subscription" on my credit card bill for around $15/mth which I didn't catch for months so my low cost business cards ended up costing over a couple of hundred dollars. They are a rip off site. Stay away!

Date of experience: February 20, 2013
Pennsylvania
2 reviews
1 helpful vote
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Above and Beyond
March 20, 2019

I could not believe the full customer service "Jules" provided. The company stepped up and went above and beyond - even when I made the error. They helped me get my project completed with kindness and professionalism. Thank you again for everything

Date of experience: March 19, 2019
New York
1 review
35 helpful votes
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I just saw on UPS tracking that my masks are coming from China. The company's site shows its location in the USA and says it is donating to local business. Made in China for $20/mask? I was willing to pay the high price hoping to help the US economy. Is Vistaprint helping China's local business by overcharging the US customers through deceptive practices? Shame on Vistaprint! Will never order from the company again. Hope no one will.

Date of experience: July 28, 2020
Australia
1 review
3 helpful votes
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Poor Service
July 13, 2020

Gave Vista Print a second chance after they didn't send my order (2 weeks had not arrived) and didn't have the decency to let me know. Finally got hold of them to be told that they had run out of the type of stickers I was after and they would send them that day, finally got then 11 days later making it it 25 days after order. Second time I ordered business cards and took 5 weeks to received them. You are better of using another provider as service is absolutely dismal.

Date of experience: July 13, 2020
Canada
2 reviews
12 helpful votes
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Don't Order Masks
June 30, 2020

Very poor customer service. Ordered in May. After lengthy wait was told there was a back order. Arrived after 6 weeks, but not the correct masks. They substituted designs that I did not order or like. Told me one mask was no longer available even though they are still selling it on their mask website. Vistaprint, if you don't have the masks, available, don't take people's money and don't make substitutions! I was told they would refund for one mask and replace the other five masks that they substituted. We shall see, but I don't hold out any hope. Masks are made in China!

Date of experience: June 30, 2020
Pennsylvania
1 review
0 helpful votes
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Very Impressed!
November 12, 2021

We designed a vinyl banner. Bought on a Wednesday, printed the same day and delivered by Friday. Less than 48 hours from the time of purchase to its arrival (using the regular shipping option). Very impressed with the quality of banner and printing, and especially by the speed of receiving it. Highly recommend!

Date of experience: November 12, 2021
Georgia
1 review
1 helpful vote
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Vistaprint is going through a merger with Wix. They have completely disrupted businesses with inoperable calendars. Calendar invitations are disappearing, recipients are unable to see links to join meetings, calendar invites are unable to show on phone and saved information within the invites is disappearing. This has gone on for over a month with little to no sense of urgency to correct the problem. You are kind of trapped if you website and email is with this organization. We were holding out to see if Wix would be any better but it seems at this point we will have to explore other options. This is a time commitment that cost us money. I would strongly recommend using someone other than Vistaprint.

Date of experience: April 10, 2023
New Jersey
4 reviews
4 helpful votes
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Great for the price
March 10, 2015

Really good quality - looks pretty sturdy and holds the banner taut. Doesn't come with any instructions but is easy to figure out. It is stable because the two back legs extend out about 3 feet from the foot of the banner. Keep that in mind when deciding where to position it.

Date of experience: March 10, 2015
India
1 review
0 helpful votes
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Really dissatisfied
August 27, 2023

I ordered a gift hamper for rakhi and they send a gift hamper with different name that too just 2 day before occasion. Really disappointed. Such careless team vistaprint has and now they have no pickup facility. Really pathetic.

Date of experience: August 27, 2023
Canada
1 review
0 helpful votes
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Canadians beware
November 29, 2023

Canadians beware! I put in a very large order with Vista Print. Logged in via my Canadian account and proceeded to create my order. However with out my knowledge they transferred me to their American site and vista print proceeded to create and charge me in US funds(*1.4113%) with zero notice of any charges of US currency on the payment pages. We supposed to have free shipping. We paid full price shipping in US funds.
We will never use Vista Print for business or personal use as the Their help line said its our fault for ordering. Weak thieves Vista Print.
Canadians please be very careful if you choose to trust this company.

Date of experience: November 29, 2023
Virginia
1 review
0 helpful votes
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Terrible 1 800 customer service. They do not care about the circumstances, only their bottom line. This should be, act in the business best interest department, not customer service department. They would rather give up a customer that spends 1 to 2 thousand per year than provide them the original 50 envelopes they had requested. And then when given the opportunity to make things right, they offer a 15 dollar credit to use toward 50 dollar envelopes on their site when they were suppose to be included in original order.

Date of experience: February 14, 2014
New York
1 review
11 helpful votes
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No Domain
September 28, 2020

I lost clients and bookings because vistaprint simply would not verify my domain name after several calls. They are nonchalant and I still have to wait 48 more he to hope they finally get it right after call number 5.

Date of experience: September 28, 2020
Indiana
2 reviews
15 helpful votes
Follow Shai B.
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I recently ordered several different business cards and business card stickers. I love that I can go to the Vistaprint site and design my own. I love that I can call when I have a question or need a bit of help with the design and get a representative that knows what I am talking about and resolves my issue quickly. Fast service, quick shipping and quality products are my experience with multiple orders. But the best part is my experience with 99 Designs by Vistaprint. I was in a hurry to get a logo designed for my new business. You can either work directly with a designer or you can start a contest and invite their entire creative community to participate in your project. Designers submit ideas and you pick your favorite. I chose the contest and was totally impressed by the submissions! I fell in love with one design as soon as I saw it. The designers were all awesome and I chose the logo and designer that are a perfect fit for me. Choosing Vistaprint is a win win.

Date of experience: June 10, 2021
California
1 review
2 helpful votes
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Cut - ragged edge that peel color on edge
Card stock - semi gloss that not exactly gloss or matted. Premium card feel flimsy and cheap. Same material used for cheap tea boxes from china
Color - dark and faded like they use 60% ink saver
Print - low res print that bleed and created false border around logo
Service - great and responsive

Date of experience: September 11, 2019
GB
2 reviews
0 helpful votes
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Good, but not the best
November 24, 2016

I've ordered a Calendar only because it was advertised on TV that it is half price. If I would have paid the full price, the score would have probably been lower. I've received other photo items from other companies, and they were much better.
Good offer though!

Date of experience: November 24, 2016

Overview

Vistaprint has a rating of 2 stars from 406 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vistaprint most frequently mention customer service, delivery date and bad experience. Vistaprint ranks 406th among Printing sites.

service
110
value
106
shipping
99
returns
72
quality
94
+40