website thubmnail of Vistaprint
How would you rate Vistaprint?
grey star
grey star
grey star
grey star
grey star
Texas
1 review
3 helpful votes
Follow Brett F.
Unfollow Brett F.
Send Message
Share Review
Report Review

Ordered promotional materials weeks in Advance, and never received them. Now they say it's too late, it was your fault! Ruined an event I spent hundreds of hours and thousands of dollars on. Didn't even get an apology and the $20 they gave back didn't even start to cover my losses! Don't let Vista Print ruin your event as well!

Date of experience: November 17, 2017
Canada
1 review
0 helpful votes
Follow Kevin D.
Unfollow Kevin D.
Send Message
Share Review
Report Review

I placed a order for 4 T Shirts, about Free Speach and with Political Content. Twice both were cancelled. Customer Service diid call be back quickly when I requested a call, but gave the same story that my credit card was declined. I called my credit card company both times informed me it was Vista Print who refused the order. My credit card had more than enough funds and they informed me no issue with my card. I believe Vist Print is censoring requests with Polical Content.

Date of experience: March 11, 2024
Texas
2 reviews
2 helpful votes
Follow Penny L.
Unfollow Penny L.
Send Message
Share Review
Report Review

Support was unable to help me log in, (worked the day before when I signed up for the first time), unable to verify "free design services", (false advertising?), barely able to verify I had an account at all, still not sure though, I received an email saying I did have one, with discounts, I cant use, because I cant log in, and they don't know why. So I'm suppose to do business with them? Recommend? Right, good luck with that.

Date of experience: September 6, 2022
New York
1 review
1 helpful vote
Follow Beth M.
Unfollow Beth M.
Send Message
Share Review
Report Review

Will never order from these yahoos again! Told me my Christmas card order would be here no later than 12-18. Just got them tonight at 6:00 (only after pitching a fit for another shipment - the original order never got here) so needless to say, they won't get to anyone until after Christmas. I hope they go bankrupt! Idiots!

Date of experience: December 23, 2013
Montana
1 review
12 helpful votes
Follow Robert H.
Unfollow Robert H.
Send Message
Share Review
Report Review

All product that I have purchased are of low quality, banners fading within a 12 months, t-shirts very low quality fabric falling apart in the wash as well as fading after a couple of time's in the wash. They have no control or knowledge of the delivery service and will not mail to P. O Box's anymore. When trying to get help they give the runaround and blame anyone but themselves. Highly do not recommend doing business with Vistaprint in any form.

Date of experience: December 15, 2019
California
2 reviews
1 helpful vote
Follow Kevin K.
Unfollow Kevin K.
Send Message
Share Review
Report Review

Deceptive
August 27, 2022

Vistaprint advertises discounts and low prices. What they don't tell you is that their shipping costs are inflated to compensate for those lower prices. Which may not be that low anyway. The California Department of Tax and Fee Administration says the shipping costs shown on a separate line are not taxable UNLESS the shipping costs reflect an inflated price. In other words, Vistaprint inflates the cost of shipping beyond what it costs them so they have to charge sales tax on that shipping charge. Very creative and very sneaky. One winds up paying anywhere from 12 to 15 percent sales tax. So much for a low cost alternative.

Date of experience: August 27, 2022
North Carolina
2 reviews
0 helpful votes
Follow Holly Q.
Unfollow Holly Q.
Send Message
Share Review
Report Review

Calendars
January 1, 2024

I ordered what I thought was buy one get two free offer to try their calendars. Not only did they claim I didn't submit my order correctly to receive this offer but it went back & forth & I still got no satisfaction. With that said, onto quality. Very poor. Snapfish uses a sturdier paper & their resolution of prints are far superior over VistaPrint. Just overall hideous looking. Soooo happy I tried "one" before I did my usual large order for my customers. VistaPrint is good for business cards and that's about it.

Date of experience: December 31, 2023
New York
106 reviews
432 helpful votes
Follow Janet T.
Unfollow Janet T.
Send Message
Share Review
Report Review

If you don't mind your cards coming out with tiny dots (that look like pixels) on your text then Vista Print overall is ok. Otherwise, I'd pay more for a better print. I was doing a two-color business card on both sides and the text was horrible. As said above, it looked like there were tiny white dots in the text. The posters come out nice but they're on VERY thin paper. VistaPrint is just affordable. If you go with their standard products, don't expect it to be great quality work. I'm just a bit butt-hurt that I typed a review explaining the quality of their business cards, and they rejected the review even though there are tons of one star reviews with non-sense words or text, and yet those were approved. So what's the point of letting your customers submit a review for a verified purchase if you're going to ignore it?

Date of experience: May 24, 2016
New Jersey
1 review
14 helpful votes
Follow Sarah D.
Unfollow Sarah D.
Send Message
Share Review
Report Review

I've actually used vista-print several times for business cards, postcards, note pads and recently ink stamps. They are surprisingly good quality products for the price and their promotional offers are competitive to other sites. Take your time with designs and pay a fraction more for gloss finish it improves the overall quality of cards. Delivery has always been very good, sometimes earlier than expected.

Date of experience: November 5, 2009
Wisconsin
1 review
0 helpful votes
Follow Christina T.
Unfollow Christina T.
Send Message
Share Review
Report Review

Poor follow-through
November 28, 2022

Vista print seemed like a good option for ordering a few logo clothing items. An order was placed over a month before the items were needed. 4 items were ordered and 2 were received right away. The other 2 were still 'in process'. The date of anticipated delivery passed and I followed up with customer service and have now talked to 3 different people. No one can get an answer from production as to where our order is or when it will be done. And now we won't have a much needed Christmas gift for a party. The customer service staff I've talked to have tried to help me, but their process is a game of telephone with no one having the answer. So I would strongly recommend finding an alternative option for clothing orders.

Date of experience: November 28, 2022
Colorado
1 review
0 helpful votes
Follow Aaron P.
Unfollow Aaron P.
Send Message
Share Review
Report Review

Customer Service
November 8, 2022

We use VistaPrint often for business cards as well as promotional items on a frequent basis. No company is perfect and have run into a couple of issues, but their level of customer service is far better than any competitor and that goes a long way! VistaPrint has stepped up every single time to make things right and we will continue working with them because of their willingness to listen as well as the great products offered.

Date of experience: November 8, 2022
Colorado
1 review
2 helpful votes
Follow Randy K.
Unfollow Randy K.
Send Message
Share Review
Report Review

I don't have a major complaint about the quality of products provided by Vistaprint. However, there are two things about their business practices that really aggravate me and are, in my opinion, quite deceptive.

First, everywhere you turn on the website, there's an up-sell. As you go to check out, the up-sells get more and more frantic, and if you don't pay close attention, you could slip into buying something that you had not intended to.

Over the last 3 days, they have had a "40% off everything" promotion and today was the final day (see the photo below). I created an order for $77, and applied the promo code SALE40, expecting to get a $30.80 credit - 40% off. Instead, I got $19.26 off, then charged $11.99 for shipping.

This is totally deceptive and unethical, in my view. And still, I have come to expect this from Vistaprint, then I swear them off for a year. Fool me once, shame on you. Fool me twice, shame on me. When will I learn that these folks lie and cheat?

Date of experience: September 24, 2019
Florida
11 reviews
36 helpful votes
Follow Doreen B.
Unfollow Doreen B.
Send Message
Share Review
Report Review

We buy post cards for our business. The quality is always very good. You just have to be careful as when you order online they offer many add on items that you have to say no to unless you want them. Offers many sizes and coating for postcards. Have ordered rack cards but they were a smaller size then what is out there now. T-shirts are simple give-a -ways. Not quality t's. Business cards are a great buy. A little expensive to buy mugs an pens in any kind of large quantity but if you only want one or a few the price is very good for imprinting.

Date of experience: April 8, 2017
Pennsylvania
1 review
0 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Send Message
Share Review
Report Review

Great customer service
August 30, 2017

I just received my business cards and found an issue with them. I called VistaPrint to ask about it and they were so helpful in fixing the problem and now they are sending out new ones at no charge! That says a lot in this day and age. I will definitely use them again for all my printing needs.

Date of experience: August 30, 2017
California
14 reviews
39 helpful votes
Follow Dennis G.
Unfollow Dennis G.
Send Message
Share Review
Report Review

VistaPrint does a good if not excellent job. As a graphics artist who has had thousands of print jobs in my lifetime, I caution that you make sure you send them a. Jpg or. Tif file with a 350 ppi or 300 dpi file. If sending a. Psd file, then make sure all layers have been merged or that the file has been "flattened." You will get exactly what you see, assuming your monitor has been color adjusted. I have never rated a printer higher than 4 stars. Inherent in the printing business are those unexplained glitches. Vista Print made one just a weeks ago, but when I contacted them, they immediately reprinted and made good. They have always been good with that and when clients want what they want, we "gotta" perform.:-)

Date of experience: November 2, 2016
South Carolina
2 reviews
4 helpful votes
Follow valerie t.
Unfollow valerie t.
Send Message
Share Review
Report Review

FOR YOUR PRINTING NEEDS
November 9, 2015

This is a very good company, Billing great. Shipping is prompt. Printing professional, very good quality. Have a large variety of merchandise, custom printing to suit your needs and/or wants. Some good sales and deals. Some pricing a little pricey, but over all a good deal. For business or personal. Never had any issues with them. Five stars in My opinion

Date of experience: November 9, 2015
Maryland
16 reviews
27 helpful votes
Follow Amanda V.
Unfollow Amanda V.
Send Message
Share Review
Report Review

They did well on the business cards, but when I ordered my daughter's birth announcements, the first set was cut wrong and the color was completely off. They did reprint them, but they were still a little uneven, though the color was better. It also took additional time so by the time I finally received them to mail them out, my newborn was almost 2 months old. Not real impressed overall on their "non business" products. Would not order from them again for invites or announcements.

Date of experience: November 11, 2012
Texas
1 review
0 helpful votes
Follow Kristin g.
Unfollow Kristin g.
Send Message
Share Review
Report Review

Fast service
September 11, 2023

I placed an order for personalized stickers and paid for expedited service. Unfortunately the post office misplaced & lost my order. I called vista print and they shipped a second order out to me within 2 days! It was fast.They are terrific!

Date of experience: September 10, 2023
Kentucky
1 review
1 helpful vote
Follow Silo R.
Unfollow Silo R.
Send Message
Share Review
Report Review

After ordering my new banner and getting in only 2 days I was disappointed to see that the image was very blurry due to the improper file format I used. Contacted VistaPrint and explained my dilemma and owned up to it being my poor choice of images. They immediately worked with me to get the correct file format and placed the order right then. On the phone for a total of 10 minutes and I will have the new banner in 2 days. Excellent customer service. I will definitely be using them again for all my printing needs.

Date of experience: July 12, 2017
GB
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Send Message
Share Review
Report Review

Poor customer service
January 12, 2023

I placed an other on 2 jan the sat on order until 12 jan. When I talked with customer service to find out why they had taken so long. 1 she was finding it funny that I would complain about such a long delay.
2 asked to take with a manager told can't do that would get one to call me back …
I had to call them again. Now not getting my order for an other 5 days very poor

Date of experience: January 12, 2023

Overview

Vistaprint has a rating of 2 stars from 406 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vistaprint most frequently mention customer service, delivery date and bad experience. Vistaprint ranks 406th among Printing sites.

service
110
value
106
shipping
99
returns
72
quality
94
+40