I placed an order for a few face masks. After not receiving my order past the estimated delivery date (which was 3 weeks), I contacted their customer service. Their recommendation was "to reorder the masks to ensure that you will receive them, should in case this order is stuck"
I mean... what a silly response. I know you already paid, and have waited over 3 weeks for your product, that we already should have ensured it be delivered, but let's place the order again to ensure you get it this time in case something was stuck. I would never recommend them and would discourage anyone from using them.