H R.

They are very unprofessional and unpleasant to deal with. They sold me an out of stock product and proceeded to hold my money for a month. The "customer service" rep emailed me and said they "assumed" I wanted my order cancelled, then cancelled my order without my authorization. By doing this, they didn't honor my discount code that I had used and now it's gone. The rep "Bryan" was condescending and made sure that I'll never give them my business again. They offered no remedy to the situation at all. I would recommend Zazzle over these awful people.

This company will milk money from you as much as possible. They have very deceptive business practices and a sketchy at best "refund policy". I am currently not using this company because of these reasons. The "leads" they "sell" you are sold to multiple different contractors within the same work category. They will take the money directly from your account without asking or needing any authorization per their contract terms. If the "lead" even reads your initial contact text you're not eligible for a refund wether the "lead" replies or not. When I was last using the service I was paying anywhere between $30-$50 per lead! Mind you, I'm not a high ticket contractor. To make things even worse, they don't let the consumer on the other end know that there are contractors paying good money just to send them a message in the hopes of bidding on their job. The majority of their "leads" are cheap homeowners kicking tires. You can literally have more success knocking on random doors or cold calling. You can and most likely will spend more money than you'll earn through their "service". I would recommend any new business owner steer clear of this terrible, money hungry company. Any response you see from Thumbtack on these types of critical reviews is purely lip service, they take absolutely no action, the service only continues to get worse. I used to recommend this service to other contractors at one point, now I'm waiting to have the satisfaction of watching them go out of business, fingers crossed.