Jo f.

I was not told about it, or who it was going to, or the increase in the monthly cost. I had to find out by ringing Vistaprint and someone from Wix returned the call. It was not a smooth transition. It was done without my permission. I was not told of the Wix log in details or the meaningless new site name, I only worked it out for myself. The website became useless and unfindable. Wix effectively refused to return it to working condition for me, and Vistaprint refused me the full refund I feel I am due. I feel Vistaprint blamed me for not reading the media reports of the change although they admitted they should have checked I had received all the information they believed I had. I cancelled the website and closed the account with Wix. I feel that was the best and only option as I no longer trust Vistaprint and by association Wix.

I was not told about it, or who it was going to, or the increase in the monthly cost. I had to find out by ringing Vistaprint and someone from Wix returned the call. It was not a smooth transition. It was done without my permission. I was not told of the Wix log in details or the meaningless new site name, I only worked it out for myself. The website became useless and unfindable. Wix effectively refused to return it to working condition for me, and Vistaprint refused me the full refund I feel I am due. I feel Vistaprint blamed me for not reading the media reports of the change although they admitted they should have checked I had received all the information they believed I had. I cancelled the website and closed the account with Wix. I feel that was the best and only option as I no longer trust Vistaprint and by association Wix.