Overnight Prints

Q U A L I T Y I S G A R B A G E!

DO NOT ORDER FROM OVER NIGHT PRINTS!

Find another printer, like vistaprint.

I ordered business cards for around $90 for 500. They were ordered with rounded corners. The cards came and the corners were cut so poorly that a first grade art student could have done a better job cutting them. The corners were totally NOT rounded; they were chopped off every which way. There was also red and black dielines on every single card in multiple places. They looked like garbage. As a graphic designer, I refuse to hand out that kind of quality cards to potential customers, etc. I would be EMBARRASSED to hand those cards out. I honestly can't believe quality control would let the cards out the door in that condition! Or maybe they do not have any quality control because it happened again...
Had to submit a ton of pictures to prove that they f"cked up my order. They refused to send me a refund so they issue a replacement, and the replacement has the same issue! After sending more photos, now they refuse to take the order back, refuse to give me a refund, and also refuse to send me my order in the correct condition. Basically they are taking the money and running. Now I have 1000 pieces of crap business cards in my trash can and I am out $90 + shipping.
What kind of company sends out defective product and then refuses to issue a refund or replacement when there is a proven problem?
If they did this to me, you can bet they will do it to other customers and YOU! Tell your friends.

Absolute Scam Please Stay Away-

I ordered overnight prints for CES conference in Las Vegas and paid $45 rush fee, the cards were supposed to be delivered on 4th Jan but never reached till 6th Jan and I was supposed to travel to Vegas for conference on 7Th.

When I call them to cancel they said they can not cancel although order is still not processed and they never said its guaranteed overnight service :) thats the name of the business but its not a guarantee. I was told that company can send it to my vegas add and I will get it as soon as I get there, I reached vegas and went to conference without business cards and when I called them they said upps still not done but tomorrow for sure and again they pulled a fast one finally cards got delivered on 11th after I left the conference and vegas and I lost $55 and still got no cards.

PLEASE STAY AWAY FROM THEM

I've used Overnight Prints for the past 2-3 years for our business, and until recently they had always been consistent. I had major problems with my last few orders, and will not be continuing to use them.
I ordered 500 bookmarks, and about 1/3 of them had a coating error that made them unusable. I did receive replacements about a week later, but they were cut incorrectly so they were not usable either. I didnt even bother to ask for replacements
At the same time as this, I'd ordered 200 booklets from them. There was a problem with the original files I sent, which took nearly 2 weeks to work out, due to 24-48h response time to emails. After that I waited a week to find out that the person helping me had forgotten to remove the hold on my order. I was guaranteed to receive it in the next 3 days, waited 6 without receiving any communication, and when I inquired about my order status I was told they were having technical issues. At that point, it had been almost a month, so I just canceled the order.
They didn't offer any compensation or other solutions, or even really care that I was canceling my account.
I will not be using Overnight Prints again. Waiting 2 days for an email back, simply forgetting to remove order holds, and sending damaged replacements is unacceptable.

I've ordered from Overnight Prints since at least 2012. I've had a couple orders that required reprinting, but most products came through acceptable. The overall quality is honestly just ok, but the prices are mostly in line with that, and most importantly to me, they offer shipping options that accommodate the tight deadlines my clients often give me. Or at least they did. With my most recent order, I ordered on the 22nd and paid for delivery on the 28th for an event on the 30th. It is Friday the 29th and the product has not shipped. This order was for a small club on a limited budget, so $200+ worth of print material wasn't a miniscule investment, and that money is now totally wasted because the print materials won't arrive until after the event. I contacted the company on the 28th to see if there was anything that could be done to get the product here today or if we could cancel the order and save the club spending so much money on useless product, and I was told no. They said they're understaffed and doing what they can. Look, I understand that - EVERYONE is understaffed right now, but that doesn't make missing deadlines ok. If you can't deliver product by the date you state on your website, then change the website. It's not acceptable to promise something to your customer, collect extra money for that service, not deliver, then not accept any responsibility. I could be forgiving if there was an attempt to make things right, but there hasn't been. This will definitely be my last time ordering from this company.

Fir every reason do not use this company. They over promise and late/underperformed. And the quality is garbage.

Overnight print its very good product... I am uasing and feel very good resulte. Its very amazing product. Use it and feel the difference its very great

There is nothing overnight about overnight prints. Customer service is terrible and they do not ship in a timely matter in a business where having your materials is crucial i would not count on them. I paid for expedited shipping which said my prints would arrive BY 4/23. What does that mean to you? To me it means that they might arrive earlier or definitely by the date. THEY DID NOT ARRIVE UNTIL 4/25 rendering the prints useless as my event passed. All week I checked the site which on 4/18 said that my items had shipped but I could not access any tracking information. I tried not to sweat it... they weren't coming from that far away. When i contacted customer service, although the representative was nice, they refused to refund me and only offered 2.05 cents refund bc "it is says this is estimated". THAT IS NOT HOW THIS WORKS. I selected the shipping dates based on the dates they provided and the item DID NOT ARRIVE. Now in a dispute with the company.DO BETTER. Even the name of the company is misleading. OVERNIGHT means "passed the night that you need them". GOOD LUCK IF YOU ARE PLANNING ON USING THEM AND GIVE YOURSELF A LARGE CUSHION FOR DELIVERY.

I placed an order for a double-sided postcard. When I submitted the order, I was given an estimated timeframe of delivery and I even paid a little more to get them by a certain time. I was checking the order when it should have been being prepped to ship, only to see that it was still in production. I was told that the shipping date was only an estimate and that someone would follow up with me regarding why my order was still in production when it should have shipped already. To be fully transparent, there were no billing issues or anything like that. When I called customer service, the person I spoke to didn't know why my order hadn't shipped and I was told that someone would call me to update me. No one called, but I later checked my account and saw that the shipping had been changed to a later date than the estimate I was initially given. I called back to speak to customer service again and was told that there no way they could have known that my order wouldn't ship on the initial date I was given. My contention was that my order sat on production status with the estimated ship date for a week. This made it hard for me to believe that no one knew that my order wouldn't be ready by the estimated ship date. Ultimately, after being on hold for several minutes, management agreed to refund me my shipping and upgraded my shipping. I didn't get the order by the date I needed them, but I did get them. I'm not sure what the hiccup was, but it was finally remedied.

Avoid at all costs. They contradict themselves, they are unhelpful, they will not guarantee delivery date and not stand behind their products at ALL.

I ordered basic notepads and paid for super rush shipping. They estimated a delivery date of 4 days to print and overnight. Seven days pass and the item is still "in production". I reached out to customer service and they had no information but promised to get back to me. (never did)

Days pass and I reach out again. At this point the item will not arrive in time for my event. It is still "in production" almost two weeks after ordered. Again custom service can't tell me anything.

I asked to cancel the order since it has not been printed yet but they refuse. They offer to refund my shipping cost and then NOT ship the item that I will still have to pay for. What? They offer to upgrade shipping "for free" but I have already paid for the fastest shipping so there is nothing to upgrade or refund. I can only wait and hope to receive them.

Their refund page says that refunds will be on a case by case basis. Unfortunately there are hidden "terms of service" that say something crazy: They are not responsible for any delays. They do not guarantee product delivery. They do not promise to meet your requirements. They may ship from an international location based on their discretion (what?) and you are responsible for import taxes and customs. They might send you less than what you ordered and will allow store credit if that happens. If something is damaged in transit, you are required to pay to return the damaged goods. It goes on and on like this, allowing Overnight Prints to take ZERO responsibility for anything at all.

Compare that to their "refund policy" page and you can imagine I was shocked that they were willing to do absolutely nothing to help. I still don't even know if I will receive my seventy dollars notepads but they refuse to refund my very high shipping fee or refund me for my order and they can't say when I will ever receive it! Just wow...