MPC C.

There is nothing overnight about overnight prints. Customer service is terrible and they do not ship in a timely matter in a business where having your materials is crucial i would not count on them. I paid for expedited shipping which said my prints would arrive BY 4/23. What does that mean to you? To me it means that they might arrive earlier or definitely by the date. THEY DID NOT ARRIVE UNTIL 4/25 rendering the prints useless as my event passed. All week I checked the site which on 4/18 said that my items had shipped but I could not access any tracking information. I tried not to sweat it... they weren't coming from that far away. When i contacted customer service, although the representative was nice, they refused to refund me and only offered 2.05 cents refund bc "it is says this is estimated". THAT IS NOT HOW THIS WORKS. I selected the shipping dates based on the dates they provided and the item DID NOT ARRIVE. Now in a dispute with the company.DO BETTER. Even the name of the company is misleading. OVERNIGHT means "passed the night that you need them". GOOD LUCK IF YOU ARE PLANNING ON USING THEM AND GIVE YOURSELF A LARGE CUSHION FOR DELIVERY.