Terrible company. I have been fighting with them and my bank to get my money back. They had some machinery go down and I told them I could no longer use the card I was having them print because it was time sensitive and had to go out by a set date. They have yet to refund my money and until they do I will keep leaving this review everywhere I can. Here is the email from them even admitting they were having issues yet did not cancel my order like I asked and have not sent me a refund.

Subject: Re: Existing Order - What is the status of my order? - *******

I just got off the phone with your representative and they hung up on me when I asked for a supervisor. I explained that I was supposed to receive my time sensitive postcards Wednesday, June 8, I was then notified by your company the day I was supposed to receive them that there was an error on the order ( a white line at the top of my postcard- which I approved and fully expected when designing it on white just for that reason) Then after approving and told I would receive the order by Saturday. Saturday came and went. I then tried to cancel my order on your website, but your website did not show the order as even listed. I then called your customer service number, received after hours information, and had to email your 24/7 email at serviceatovernightprints.com. Your email said due to "Please let me inform you that due to some technical issues in our production site we have faced some delays. We are working full time on your order to ship out as soon as possible."

Unfortunately, we are no longer able to use your product because we are passed the deadline to ship this card to our clients. I was then told I would have to pay for the card regardless of your technical situation. I was then put on hold and hung up on. I have contacted my bank to dispute this charge. Our company will not be paying for a product we did not receive.
Order# *******

Sam: Hello, what can i do for you?
Alex: Hi, yes. I had an order out right now for our startup business. We were supposed to recieve our cards thursday. In fact I paid the thursday shipping costs, but they still havent arrived...
Sam: I'm sorry for the delay. I'll be right with you.
Sam: I'll be right with you.
Sam: i am sorry for the inconvenience
Sam: but fedex have it scheduled for today by the end of the day
Alex: But I paid for thursday and we ran out thursday.
Sam: Thank you for waiting. I'll be with you in just a moment.
Sam: unfortunately this delay is on fedex side
Sam: as we shipped the order in time and was picked by fedex also in time
Sam: had you tried to contact them directly?
Alex: If I paid money to have it delivered thursday and I've had to sit on my hands 2 days instead of being able to go out and make business connections, I feel that some sort of refund or rebate or some reparations should be made here. I run a service industry and my connections are my income. The delay may be on fedex, but I paid you. I am not dealing with fedex. I paid you money and you said it would be here on a certain day. You have cost me a lot more than the 10-20 dollar shipping fee I had the choices of. Your whole job is making cards and shipping them to customers. If you say its going to arrive a certain day, and I. As a customer and business owner dont recieve it for another two days, thats not on fedex and I'm not going to be knocking on their door. Thats on your company.
Sam: I'll be right with you.
Sam: I'm sorry for the delay. I'll be right with you.
Sam: Thank you for waiting. I'll be with you in just a moment.
Sam: I'll be right with you.
Sam: unfortunately all the delivery dates are estimates and we cannot their logistic directly or predict if they could face problems like accidents, bad weather or any situation of that nature
Alex: But you can make right the situation where your customer pays for a certain day and its late. Even if you refund the difference in the days of paid for arrival and actual arrival.
Alex: Thats just honest business...
Sam: I'm sorry for the delay. I'll be right with you.
Sam: unfortunately we cannot offer a compensation as all the delivery dates are estimates
Alex: Then why do i have to pay more for an estimate?
Alex: If i paid 20 dollars for next day delivery and you cant provide that, how can you justify charging for it?
Sam: Thank you for waiting. I'll be with you in just a moment.
Sam: Overnight Prints utilizes third-party carriers to deliver orders and it is not liable for delivery problems. Overnight Prints makes no guarantee about time in transit of any shipping method
Sam: you can find this information in our terms of service section
Alex: Okay. Ill be frank
Alex: I'm going to hold you guys accountable in one way or another
Alex: I will post screenshots of this on your review page. And i will take the time to do it on every forum i can find.
Alex: Yelp
Alex: Google
Alex: Facebook
Alex: Every venue you use for ads
Alex: This is not right
Sam: anything else you may need?
Alex: Not from you. Im sorry you had to deal with this as I know its probably not your fault. Thanks for your time
Sam: have a nice day
Alex: You as well

I have no business cards yet, 3 days later, so I have plenty of time to search out all venues and write these reviews (:

For validity's sake, here's my order number as well ORDER NUMBER: *******

I've been a customer for many years and I'm highly disappointed at how they handled my most recent order! I am so upset! I've been doing business with them for many years. I can't believe what happened with my most recent order and how they've handled it more importantly! I have called in 3 times to speak to a rep and just for off the phone with a rep who refused to put a manager on the phone because it was after hours (even though they had me on hold To go speak to someone about whatever they had questions about). They cancelled my order! Which I didn't request. I placed my order on 3/23/17, it was suppose to arrive by 4/12/17 for an important event I was attending 4/13/17. I got an email from Overnight on 4/11/17 saying my order was shipped, when I called I was told the Machine broke down and it had to be cut elsewhere, but that they will call Arizona the next morning and find out if my cards were in fact ready and shipped so I can get them for the next day. I followed up the next afternoon and the rep said he hadn't called and would get back to me. I asked for a full refund for the inconvenience and he said he could only refund the shipping and give a credit for the next order. I had to go at the time and said I would accept that but would call back to speak to a manger at a later time. I got a call 2 days later saying they could overnight my order because I needed it. It was now the day after my important event so I didn't bother calling back and figured I'd just receive the cards... a week later (today) I decide to call again and had a rep who I explained I hadn't received my card and wondered if I could get a full refund for the inconvenience. She was quiet for a while and place me on hold. Came back and explained my order was canceled and I will receive a rebate in 5-7 business days! I didn't request for my order to be cancelled! I asked for a manager and after placing me on HOLD for the 3rd time (it was a 15 minute phone call... that just made matters worst!) she said no manage was available because it was afterhours! I'm livid. I've been doing business with your company for years and I don't know what is going on, but this is unexusable behavior! My order hasn't arrived a week after it was suppose to, I call to inquire and my order is canceled and can't be reversed! What am I suppose to do with that?!?!?!

I have used Overnight Prints for my business cards, for both my businesses, and other various print jobs for the past 7 years and I've been a VIP member for quit sometime until now. I've decide to take my business elsewhere due to the poor customer service I received. I have know idea what happened to their quality of service recently but it really sucks and it's disheartening that they would treat a loyal customer in the manner that they did. I placed a REORDER for business cards where nothing had changed expect adding a few minor images on the back of the card and it didn't change the dynamics of the layout. I requested the review process before printing and I was flagged for the FRONT image exceeding the "safe zone". I was fine with front image exceeding the safe zone since it was a large image that took up half the card. When I reviewed their flag, I accepted the image as-is and the layout of where the image sat on the front of the card, HOWEVER, I was not promoted or flagged in regard to the image on the BACK of the card. The back image was never flagged for me to review. Their design software also showed that the image was on the back of the card just fine - remember this was a REORDER and I had not changed the layout of anything. When I received the business cards, the front looked fine and looked the way that I had requested it but the back looked like a hack job. There is a frame image on the back side of the card. The image of the frame was to close to the edge of one side and part of the image was cut off on the other side. When I logged in to my account to contact customer service, I had remembered that the last time I tried to contact customer service regarding an order I had sat on endless hold with no one ever picking up and I received the same results with the chat window. I decided to try to chat window and hoped they had fixed whatever problem they had last time. When they responded to my issue they had brushed it all off as customer error when I clearly told them that they had only flagged the FRONT of the card and not the BACK. The rep told me to email them a copy of the card to show them what my concerns were. When I did, I sent them a picture of the card they sent and a copy of the old card to show them the differences and how the image of the frame was suppose to be on the back of the card. They once again stated it was customer error and no compensation would be given. I told the rep that I couldn't use the cards they sent and they were totally useless to me. They refused to work with me and said I would have to place a whole new order and won't be compensated for the order. I expressed my disappointment in their inability to work with me on this issue. I have always received good customer service and understanding from them in the past with any previous orders, and with this one being a REORDER I couldn't see how this could've been an issue. Even after I mentioned that I was a VIP member and a loyal valued customer, they continued to refuse to work with me. So I'm out the cost of 1000 business cards and have to order them elsewhere; also the discount I receive being a VIP member is just enough to cover the expensive shipping costs. Happy New Year to you too Overnight Prints.

Read the reviews people. They don't ship!