Ian S.

Here is a transcript of a chat I just had --
Chris: Hello
Chris: We have not heard from you for some time. Do you wish to continue to chat?
Ian: I am following up an order
Ian: *******
Ian: I don't know why it's taking so long to receive this order?
Ian: I have not heard anything form you
Chris: checking
Chris: I'll contact our manager to clarify the situation with your order and we'll ship out it asap
Chris: We can proceed with compensation for the delay once the order is received
Ian: what does that mean
Chris: That means the order is too long in production and we need to clarify why it wasn't shipped yet
Ian: okay
Ian: I just want to know when I can anticipate delivery of the order
Chris: Unfortunately we cannot provide a new estimated delivery date for this moment. We need to get an update from our production staff at fist.
You'll get a notification email once the order is shipped with tracking
Ian: I've been waiting for that email since 5/29
Ian: My level of confidence that I will receive such an email is very low
Chris: Unfortunately I cannot proceed with a resolution right now without any updates
Ian: so is someone going to reach out to give me an update once you've acquired the clarity you need?
Chris: if the notification email will not be received this week you can contact us via email/ chat
Ian: That level of customer service is totally lacking
Ian: You've had an order in your system for nearly a month
Ian: When I ask if someone is going to contact me for an update I assume that I'm lobbing in a softball to you - that of course someone will reach out - but, no.
Ian: If I don't get an automatically generated email in another week -- I must then follow up? Are you kidding me? Who is taking ownership, who in your organization cares enough to actually see this issue through
Ian: I'm very disappointed!
Chris: Have a nice day!